TripAdvisor Traveler Rating

It was a great holiday. The hotel has a convenient location including an outstanding view. The reps were friendly and resourceful. The servers were kind and polite, not to mention the bellboys. The music at the pool was really enjoyable. The food and room service were amazing. I had such a great experience!!

This was hands down the worst resort I have ever visited. The only 2 good parts were the snorkeling right off the stairs and the 5 mins walk to it from the cruise ship. I cannot overstate how bad of an experience I had. The resort should be begging and offering to pay people to come to this resort, value did not equal quality. First, service was supposed to start at 10am but I had to go hunt them down at 1030. When I walked into the bar area, a group of servers were all standing around and talking and laughing. I spoke a bit loudly and asked the bartender if service had started and he indicated yes. Within a few mins and after the wait staff looked at me, they decided to go to work. Second, this was all inclusive...not really. When I spoke with the bartender and asked about bottled beer, Tecate a Mexican beer, he said there would be an upcharge. How does that work?? I also inquired about a bucket of beers so they wouldn't have to run as much but that was another $30 upcharge. Third, I apparently made the service staff upset because I inquired about them actually doing their job. I never received any more service and when I did try to order a drink and food, the server never brought it to me and that was after waiting almost an hour.

The people working at the hotel are what make this stay special. Specifically, Ari (bellman) and Pedro (dive master) were fantastic! The rooms are nice and face the ocean, which was great. There is a tiny man-made beach area, since most of Cozumel sits on a reef, so there are no big sandy beaches to enjoy, but if you dive, this is a diver's paradise! The hotel is RIGHT at the cruise ship dock, so be prepared for that view all day, too. The grounds are quite lovely, and the hotel is fairly well-maintained. The hotel is about a $10 cab ride from the downtown area. The hotel itself is 3-star (be prepared for some things not to work), and they charge $50 USD per week for Wifi. Your cell service typically doesn't connect until you are outside the hotel grounds, so you are forced to buy their Wi-Fi. I was surprised to learn that most of Mexico's hot-spot destination prices are now comparable to visiting the United States. Aside from a few challenges and an unexpected price increase, this hotel was a pleasant stay, and the staff were warm, friendly, and helpful.

Away from the hustle and bustle of some other places. Friendly staff, very accommodating, and a generally quiet setting. Freda is a sweet young lady eager to be of assistance. The water is mostly calm with great opportunity to snorkel near the beach and see a variety of fish. Foodservices is good, and also many options nearby.

The location was beautiful, however the staff is what made this vacation the most amazing vacation ever! Hats off to the activities directors: Roger and Guiermo whose charisma charmed their guests daily. Bellhops Ari and Armondo were fabulous as well. Our hostess Maricella and waiters David, Edgar, Victor, and many more are to be commended for their excellent service!