Overview
The all-inclusive Occidental Cozumel is located just a 45-minute ferry ride from Playa del Carmen. Perfectly integrated in its natural surroundings of mangroves, white sand beaches and tropical gardens, the resort offers access to the world’s 2nd largest barrier reef – Palancar Reef. Guests will also enjoy three pools, spa, five bars, a disco and seven restaurants. Royal Level accommodations offer unlimited access to our specialty restaurants, an exclusive à-la-carte restaurant, complimentary room service, and more.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
247
Inclusions
- Daily activities
- All meals and snacks
- Non-motorized water sports
- Kids Club (ages 4-12)
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Room service ($)
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Concierge service
- Room service ($)
- Nightly turn down service
- Fruit basket and bottle of wine at check-in
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- 24 hour room service
- Balcony or terrace
- DVD player
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
Royal Level is an exclusive club-like atmosphere offering executive level service. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities including:
- Private check-in and check-out reception
- Personal Concierge Service
- Private breakfast, lunch and dinner area
- Bar service, national and international labels
- Drinks and snacks throughout the day
- Nightly turndown service
- Fruit basket
- Plush bath robes
- 24 hour in-room dining
- Wi-Fi
- Preferred seating at à la carte restaurants
Amenities
Aerial
Beach
Beach
Pool
Luxury Royal Level Pool
Lobby
Los Olivos
Snack Buffet
Mexico Lindo
The Piazza
La Carreta
Restaurant
Exterior
Plaza
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Best massage ever!
Fred R on Feb 28, 2026
The Spa staff at The Occidental Cozumel are all excellent. I had Erica perform an 80 minute massage of aromatherapy with medium pressure and I would say it was the best of many massages I have ever had. I am a retired Chiropractor. She would be an awesome massage instructor. I also had an exfoliation treatment by her coworker which wad amazing as well. I would highly recommend this facility.
Avoid this place
Sherpa734075 on Feb 28, 2026
--When we arrived, the air conditioning in our room was broken and running as loud as an airplane engine. It took a great deal of effort to get the room changed — no one apologised, and the staff seemed annoyed. Only after we threatened to file a formal complaint were we finally moved. It was obvious they immediately checked new guests into that same room without fixing the AC. Communication with staff was extremely difficult — with rare exceptions, almost no one speaks normal English. The food was unappetizing, more reminiscent of a school canteen. The à la carte restaurants in the evening (we were allowed to eat there three times during our stay) were decent, but the buffet quality was very poor. The cocktails in the pool bar tasted as if they contained no alcohol at all, and we had stomach problems after drinking them — once we stopped, the issues went away. On the third day of our stay, a crocodile appeared on the beach, and everyone was urged to leave. We couldn't find out what would happen next — no one could explain anything in English. When we went to the front desk that evening, where staff speak at least some English, they were completely surprised — they knew nothing about the incident and actually thanked us for informing them. The crocodile was eventually removed, and the beach reopened the following day. The pool is cleaned only once a week. Towels are stiff and overwashed. Staff is very hard to find, and there are no lifeguards on the beach. Upon arrival, guests are given a wristband that serves as the room key. Losing it incurs a $400 fine. My wristband came undone the very next morning and had to be replaced. The following morning, it came undone again, and I nearly lost it. Every time I walked past the front desk, someone was having their wristband replaced. When checking out, we asked the concierge to call us a taxi. He told us to take the shuttle instead. When we objected, he informed us there were no taxis available, which was wrong. The shuttle first drove other guests around to various shops before finally dropping us off at the airport. Overall, this is an extremely low-quality hotel — the worst of all the hotels we have stayed at in Mexico.
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