Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
This resort will make you feel like you've stepped into your own private hacienda by the ocean. With only 251 rooms, this exclusive all-inclusive luxury resort is located on a private section of Cozumel's finest beach, Playa San Francisco.
Treat yourself to a Royal Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!
Other fees include
- Government of Cozumel environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
247
Inclusions
- Daily activities
- All meals and snacks
- Non-motorized water sports
- Kids Club (ages 4-12)
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Concierge service
- Nightly turn down service
- Fruit basket and bottle of wine at check-in
- 24 hour room service ($)
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- 24 hour room service
- Balcony, terrace or lanai
- DVD player
- 24 hour room service ($)
- A/C
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request)
- Safe
- TV
- full bathroom
Royal Level is an exclusive club-like atmosphere offering executive level service. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities including:
- Private check-in and check-out reception
- Personal Concierge Service
- Pillow menu
- Private breakfast, lunch and dinner area
- Bar service, national and international labels
- Drinks and snacks throughout the day
- Nightly turndown service
- Fruit basket
- Plush bath robes
- 24 hour in-room dining
- Wi-Fi
- Preferred seating at à la carte restaurants
Amenities
Accessibility
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
Kids club
Age ranges
- Children ages: 0 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Beach Club | Bar, Beach bar | |
| Lobby Bar | Bar, Lobby bar | |
| Relax Bar | Bar | |
| La Mision Bar & Disco | Bar | Dance floor |
| Beach Club | Nightclub |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Select public areas
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| La Posada | Buffet | International | Breakfast, Dinner | Dress code, Reservations required |
| Sonora | À la carte | Mexican | Dinner | Dress code, Reservations required |
| Los Olivos | À la carte | Mediterranean | Dinner | Dress code, Reservations required |
| La Piazza | À la carte | Italian | Dinner | |
| Beach Club | Buffet | International | Lunch | |
| La Carreta (Royal Level) | À la carte | International | Breakfast, Dinner, Lunch | |
| Coral | À la carte | Seafood | Dinner | Dress code, Reservations required |
Facilities
- Rooms: 247
Health and wellness
- Fitness centre: on site
- Sauna steam room: on site
- Spa: on site ($)
- Hydromassage tub available ($)
Location
- Beach front
- Private beach
Meal and plan options
-
All-inclusive: Included
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Activity pools: 1
- Jetted pools: 1
- Outdoor pools: 3
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Tennis courts: on site
Shops and services
- Currency exchange available ($)
- Medical services onsite available ($)
- Wedding facilities available ($)
- Moped rental available ($)
- Car rental desk available ($)
Beach
Lobby
Pool Aerial View
Restaurant
Restaurant
Restaurant
Luxury Royal Level Pool
Wedding
Location
Reviews
Occidental Cozumel
bke262 on Sep 21, 2021
Santos provided exceptional service during our stay and became part of our daily routine to hit up the Lobby Bar before dinner. All the facilities were clean and the beach was just what we needed for a get away.
Much better value than I expected
980philr (Kansas City, Missouri) on Sep 21, 2021
For the money I spent, it was a great value. The grounds were immaculate. All of the staff wore masks correctly. I was very pleased with the comfort of my room. Temperatures were taken at the restaurants, but they were not intrusive or rude about how they did it. Breakfast and lunch were buffet style at the restaurant by the ocean and both were really good. I didn't have any problems with bugs. The reservation dinners were very good. It has a very good dive shop on the property. Had several very nice pools. Only two negatives, and one of those two aren't bad. 1) They did have some people selling stuff in the main plaza area. They could be pushy, but just walk by and they leave you alone. This was only a minor annoyance for me. 2) The restaurant for the dinner buffet was very hot. I would suggest that on their next remodel they add some ceiling fans. But overall I was very pleasantly surprised by how good everything was. I will use them again on my next dive trip to Cozumel.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
