TripAdvisor Traveler Rating

My husband and I stayed six days and five nights at The Ritz-Carlton Residences, Waikiki Beach, and overall we had a fantastic experience. We arrived close to 9 PM, and the check-in process was incredibly smooth. Mao assisted us and was warm, professional, and very clear with his explanations. Although I am a Bonvoy Titanium member, upgrades were not available, so we opted to pay an additional $198 per night for a higher-floor ocean-view room. The room itself was excellent—spacious, comfortable, and the bed was amazingly cozy. I especially loved the bathtub; after a day at the beach, soaking in a warm bath was the perfect way to unwind. All of the staff we encountered were friendly and welcoming. We also appreciated the complimentary beach chairs, wagon, and towels from the concierge, which saved us a noticeable amount on rentals. The only disappointment came near the end of our stay. Our return flight was at almost 11 PM, so I requested an additional four hours beyond the guaranteed 4 PM late checkout. Mao advised us to check back 48 hours before departure. Right on schedule, someone called to say they could not extend our checkout because they were “fully booked.” However, when I checked the Marriott website, many rooms were still showing as available. Even when my husband went to the front desk and stated we didn’t mind being downgraded to a basic room for the extra hours, we were given the same explanation, which clearly wasn’t accurate. Despite this, we still truly enjoyed our stay. The hotel itself is beautiful, the amenities are excellent, and Mao was wonderful both at check-in and check-out. We would consider staying here again, though we hope for more transparency regarding late checkout in the future.

The rooms are fairly well appointed with toiletries, cups/utensils, and washer/dryer. We appreciated having those items. There was an unfortunate oversight in room cleaning, but several team members apologized, a cleaning person was sent up to rectify, and management offered a couple of small token gifts in recognition of the problem. All in all, if you don't need to be beachfront, the RC is a good option and I'd recommend the property to those looking for spacious, comfortable rooms and quiet, professional service.

Both my wife and I very, very pleased with our weekend stay-cation for our 45th wedding anniversary. Customer service from all the hotel staff was fantastic, your team does better than any hotel we visit. Even though we only stay once a year, we always feel very welcomed. Thank you so much! The ocean sunset view was beautiful and the room was outstanding. My wife and I appreciate the effort made by your staff along with the Guest Relations team. Special thanks to: Valet Bell team Lance, Zach, Matt, Jack, Kainalu, Ryan, and Maria Front Desk team Mana, Sylvia, Yokina, Mika, Alex, Richard, and Andrew Solara Breakfast team- Summer is the best! This is our annual wedding anniversary stay-cation visit for us, and we look forward to returning October 2026. Thanks so much!

4 of us have 2 Deluxe Ocean View Suites with a king bed. This is a fantastic hotel, we are all thrilled with it. Our rooms are very large, feels like having an apt. There's a full kitchen, living room, dining area, washer & dryer, large bathroom with double sinks and a huge shower. The furnishings are lovely and comfortable. The deck is spacious with a table and a few chairs. And the view, absolutely incredible! The view encompasses the city and the ocean. The sunsets are breathtaking. The service is perfect. Everyone is friendly, helpful, and always so pleasant.

This is a beautiful property on its own, but the staff at the Ritz Carlton in Waikiki really make it shine. From the moment Sakura greeted us at the reception we knew this would be a wonderful stay. Every member of the RC team was so pleasant and really went above and beyond (Thanks again to Sakura and Mao especially) to make our stay amazing!!The ocean view from our balcony was incredible. It was so nice to have a kitchen and laundry in the room as well. The beach is a short walk from the hotel. The two infinity pools are great. The adult pool was fairly busy, but it was actually pretty quiet at the family pool at this time of year. We would highly recommend considering this hotel for your next trip to Oahu!!