Overview
Set in the heart of downtown Los Angeles, The Westin Bonaventure Hotel & Suites, Los Angeles radiates an elegance that has attracted U.S. Presidents, dignitaries, and beloved stars of TV and film. The hotel welcomes travelers visiting Southern California with a soaring atrium, world class amenities, and an unforgettable experience. Stay on top of your fitness in the WestinWORKOUT® Fitness Studio and go for a swim in the newly renovated outdoor pool. Indulge in inspiring cuisine at the hotel restaurants including Lakeview Bistro and the award-winning LA Prime steakhouse. Recharge in the well-appointed, pet-friendly rooms and suites. Every room features our Heavenly® Beds, mini-refrigerators, HDTVs, large work desks, free Wi-Fi, and floor-to-ceiling windows with impressive city views.
Check in
3:00 p.m.
Check out
12:00 p.m.
Inclusions
Rooms
- 1 king bed, or 2 double beds
- City view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- City view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Desk
- Mini-fridge
- TV
Amenities
Lobby
Lakeview Bistro
Pool
Location
Reviews
TripAdvisor Traveler Rating
Downtown LA but quiet enough to sleep
Darrin G on Dec 09, 2025
Stayed here a couple of times in the last 5 months. Always a pleasant stay. Staff is helpful and the rooms and comfortable and clean. Prefer the red tower for rooms away from the highway.
great location - poor service
Orlando G (Atlanta, Georgia) on Oct 27, 2025
I stayed at this hotel for a week for work and was initially excited about its great location, as it is within walking distance to nearby restaurants. Unfortunately, I was taken by surprise at the lack of service and professionalism I experienced throughout my stay. From check-in, the experience was disappointing. The front desk agent, Sakura, was dismissive and did not seem to value guest loyalty. Although she was stationed at the Bonvoy desk, she repeatedly assisted guests from the regular line instead of prioritizing Bonvoy members, which was frustrating and unwelcoming. The room had visible mold in the air-conditioning vent, and housekeeping was inconsistent. The shower also had ongoing issues—maintenance claimed to have fixed it, yet the rain shower still did not function properly. Breakfast service was another disappointment. The buffet staff showed little regard for guests using the complimentary breakfast coupons, seemingly because gratuity was already included. Service felt indifferent, and each morning was inconsistent. At the coffee bar, the level of service varied depending on who was working. Each employee seemed to have their own interpretation of how to redeem the coupon for the four items, which caused unnecessary confusion. As someone who travels frequently, I expect a higher level of consistency and guest care from the Westin brand. To make matters worse, my Marriott Bonvoy number was mysteriously removed from my reservation, seemingly to prevent me from receiving a post-stay survey. Overall, this property does not reflect the quality or service expected from the Westin name. I was disappointed by the lack of training, accountability, and attention to detail shown by management and staff. Until improvements are made in service and maintenance, I would not recommend this location.
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