TripAdvisor Traveler Rating

Stayed here a couple of times in the last 5 months. Always a pleasant stay. Staff is helpful and the rooms and comfortable and clean. Prefer the red tower for rooms away from the highway.

I stayed at this hotel for a week for work and was initially excited about its great location, as it is within walking distance to nearby restaurants. Unfortunately, I was taken by surprise at the lack of service and professionalism I experienced throughout my stay. From check-in, the experience was disappointing. The front desk agent, Sakura, was dismissive and did not seem to value guest loyalty. Although she was stationed at the Bonvoy desk, she repeatedly assisted guests from the regular line instead of prioritizing Bonvoy members, which was frustrating and unwelcoming. The room had visible mold in the air-conditioning vent, and housekeeping was inconsistent. The shower also had ongoing issues—maintenance claimed to have fixed it, yet the rain shower still did not function properly. Breakfast service was another disappointment. The buffet staff showed little regard for guests using the complimentary breakfast coupons, seemingly because gratuity was already included. Service felt indifferent, and each morning was inconsistent. At the coffee bar, the level of service varied depending on who was working. Each employee seemed to have their own interpretation of how to redeem the coupon for the four items, which caused unnecessary confusion. As someone who travels frequently, I expect a higher level of consistency and guest care from the Westin brand. To make matters worse, my Marriott Bonvoy number was mysteriously removed from my reservation, seemingly to prevent me from receiving a post-stay survey. Overall, this property does not reflect the quality or service expected from the Westin name. I was disappointed by the lack of training, accountability, and attention to detail shown by management and staff. Until improvements are made in service and maintenance, I would not recommend this location.

Westin Bonaventure is rated 4 star but the experience I had was sub-par. The receptionist and the hotel manager were patronizing and unhelpful the entire interaction. I wasn't treated like a guest but a bother.

Pros: -Location is right in the heart of downtown LA -Usually pretty good value for a full service hotel in DTLA -Staff has always been friendly & helpful in our experience -Views: all the rooms have floor to ceiling windows & excellent view of DTLA Cons: -"Destination Fee": Ugh, they just instituted a new resort fee in Sept 2025 & it's probably the worst of any Marriott resort fee we've had. $35/day. They have voucher cards which you have to use with dates marked on them. In the past, other Marriott properties just refund the credit as it's billed. Here it feels like just another way to hope to not repay you by having to use an actual voucher at the point of purchase. They have $15 food & beverage on property. Glass of Prosecco at a restaurant OFF PROPERTY?! from the hours of 2-6pm. Access to spa facility?! Seriously? Daily "bonvoy elite amenity" (Gold status & above) I don't know what it is, we never got it. Free dessert in the lobby, only from 4-7pm. I mean what a hassle. Worst destination fee ever. BIG downgrade in my opinion. -Coffee: TERRIBLE! The Starbucks in the lobby is just an automated machine. They don't actually have espresso machines or make anything by hand. Awful coffee at Starbucks prices. The room coffee maker is probably the cheapest we've seen in a hotel, with a non descript coffee bag, although still better than Starbucks in the lobby. Also a lot of local coffee shops are closed on Sat/Sun. -Food: We had chicken wings in the BonaVista lounge and they were pretty pricey & terrible. Dry, flavorless. We're used to overpriced Marriott food but this wasn't up to par. Overall: This used to be our go to for value full service hotel in DTLA, but we'd think twice next time. If the lobby coffee & food is terrible & they're going to throw a worthless destination fee on top then might as well look at a Courtyard, AC or Moxy product!

This is my 1st time staying in Downtown Los Angeles. It's right on South Figueroa Street between 4th & 5th Streets just off the 110 Freeway. The Westin Bonaventure is conveniently located to Downtown LA, right in the middle of Chinatown, KoreaTown, Fashion District and Dodger’s Stadium. I'm lucky to be in the Hospitality Industry so getting to try out many different hotels in many different cities is the dream job! Westin is owned and operated by Marriot Hotels. There are many other hotel brands within the Marriot group. Dining Outlets including LA Prime, Lakeview Bistro, CafeNOW, and Lobby Court. Room Service is also available. Complimentary Wi-Fi in room and/or public areas. Complimentary local/toll free calls from guest room. Housekeeping makes each guestroom your sanctuary throughout your stay and if you prefer a Housekeeping Team not to service your room during your stay, simply place your "Do Not Disturb" sign. Westin Workout Fitness Studio is open 24/7. Westin also has a heated outdoor pool that is open daily 10:00am-8:00pm. Every single Westin property I’ve stayed at is very consistent. Each room has a Heavenly Bed, Heavenly Towels, a Heavenly Robe, white tea toiletries, a Samsung Smart TV, and the night stand always has a Sleep Well Lavender balm for bedtime.