TripAdvisor Traveler Rating

Owners need to realize that cutting corners is not the way to save money; it shows how cheap they are and sacrifices the guest experience. The front desk reception staff need to deliver customer service throughout guests’ journey from reservations to check-out. My check-out agent was excellent and graceful, but the check-in agent was neither. The front desk supervisor needs to calm down and stop staring at guests with such a sour demeanor. Treat everyone with respect and courtesy. The morning breakfast was terrible. Condiments weren't available, and the fruits were old. Oranges are all dried up. Staff were friendly, but I felt they were tired and overworked. The housekeeping staff were friendly, but again, they were working under cost-cutting pressure. We didn't receive any housekeeping service during a three-night stay. I had to ask for a light service after verifying my room wasn't on the team’s room assignment sheet. The room was clean. Maintenance needs to replace the toilet and the non-working microwave. Having a small toilet in the room and having my private get washed twice wasn't a great experience. Owners, evaluate what you have, your property condition, and your offering, and create a value-driven guest experience.

Couldn’t recall if I had done a review or not. We stayed at the clarion hotel on our Disneyland trip and not only is it so close to walk to Disneyland but got a great deal online for 3 days at an incredible price. (Only thing that I would say would be better would be not having to pay $26 a night for parking) but the best thing about our stay was one of the staff named Sunny. She was so helpful on giving us information on how to get to Disney with a mobility scooter that I rented from D&R mobility scooters (they were awesome and cheap as well) without her help I would have spent an extra $70 on public transit for 2 round trips with our family. Sunny also offered to fill our water bottles with ice water for the trip instead of spending $10 for bottled water in the hotel. All in all thank you Sunny for a great experience. You were awesome and make us want to come and reserve our stay back at the clarion because of your help. Thank you again.

My family was given the most horrible room view of a brick wall. The room got no natural sun light at all and the wanted money to move us even tho hotel was empty so had this dark room for 2 whole weeks. House keeping was non existent. The shop was very price $21 for 4 cans of red bull... Lol i think not

The Clarion is a great option for the budget-conscious Disneyland fan. The location near the Toy Story shuttles just can’t be beat, and location is important when you’re doing 25,000 steps a day on your vacation. This hotel is a 10 minute walk from the door of your room to the Toy Story shuttle bus that drops you off right at the esplanade. The rooms are pretty basic, but they are clean and the staff is friendly. And, most importantly, the sink/ mirror is separate from the toilet/ shower! Which should be standard in every hotel in my opinion. Not a bad option if you want to save some $$$ and don’t need anything fancy.

My friends and I enjoyed happy hour on both a Friday and Saturday night and had the pleasure of being waited on by Amy. She was very accommodating and kind. Her positive energy and demeanor of what brought us back the second night. We told her she was an honorary member of our friend group!