TripAdvisor Traveler Rating

Everything about this resort is very immersive, you feel inside a Disney journey everywhere you go, special thanks to Tamara from Guest Services, she is the best! And all of the bellboy staff. We strongly recommend this resort if you want value for your money and it has the access to the Skyliner which was awesome. 10/10

This was our families first time to disney world. My mom, myself and my two children. We stayed in the lion king family suites. The hotel main lobby area and outside landscaping are beautiful but the rooms are subpar. After less than 12 hours we all woke up with congestion, headaches and runny eyes which then became coughing. My families symptoms would improve immediately once going outside however I'm immune compromised and symptoms lasted longer. We discoverer mold in the vents (which means it's an hvac wide system issue so switching rooms wouldn't have mattered). We didn't discover the mold until our last night by standing on a chair and shining light into the vents. We've been home less than 24 hours and all of us feel better. This is a HUGE safety and health hazard that they need to fix. Due to feeling so poorly every day it greatly impacted our disney experience. The tub leaked constantly. Maintenance tightened it but the leaking returned after each shower. The food was nothing to rave about and room service is not an option. If you have a family member with dairy allergies (dessert wise bring your own). They also charge $6 for a latte but don't know how to use their own machine. They poured cold milk into hot coffee and then said their frother was broke but I could microwave my coffee. What!? Do yourself a favor and go the Caribbean resort and get a coffee from the coffee cart. Skyliner was probably the best and most convenient part of the resort. I'd stay elsewhere until they fix their mold issues.

We stayed as a family of four (kids ages 5 and 3) for four nights, and the hotel’s location and theming really made the trip special. Being connected to the Disney Skyliner via the Pop Century station was a huge win and made transportation smooth and fun for the kids. ? The Good Excellent queen bed – surprisingly comfortable after long park days. Fantastic room size – plenty of space for a family with young children. Great bunk bed setup – the kids absolutely loved it and slept well. Animation Hall store & cast members – warm, helpful, and added to the magic. Theming – the Cars area, especially Building 1, is beautifully done and immersive. ? The Bad Both showers were in very poor condition and clearly need renovation. Food court was chaotic – messy tables, long waits, and visibly overworked staff struggling to keep up. Extremely expensive – we paid over $4,000, which feels high given the issues above

Very fun hotel with lots of rooms. The pools especially the one with the bar were huge plus. Would be nice if some other buildings closer to big pool had regular rooms and not suites. Food was decent with lots of choices.

The family suite at Cars was perfect for 6 of us. The pools were great. Convenient to all transportation to parks. Food area was good. They housekeeping could have been better. They came super late one day when we were already back from the parks. I swapped towels with the cast member. They called me later to reschedule for the next day, I told them yes please. Never showed until 2 days later. No Disney magic, like I've seen at other resorts. There were stuffed animals and they didn't do anything fun with them for the 8 year old we had with us. Definitely disappointed.