TripAdvisor Traveler Rating

Worst food service I've ever experienced. We stayed for 5 nights and the view of fireworks is great, pool / hot tub is nice, the little hang out spots in the Towers are cool, etc., but the food is HORRIBLE. We had a meal plan so often ordered breakfast or dinner from Captain Cook and they never once got the order right. Once we ordered a mac and cheese for one of my kids, but they forgot it. Once we ordered a chocolate croissant for one kid, they forgot. Once we ordered dinner and after 45 minutes of the app still saying "preparing your order" I came in and found it sitting on the shelf cold and then two hours later while in my room I got a notice that it was ready for pick up. Once I ordered Hawaiian pizza for my daughter, they gave us pepperoni. Over and over again ridiculously simple mistakes on what is already not great food. Super annoying. There is only one option for "snacks" or "quick meals" on site, so we were stuck with the worst restaurant on the planet. We also paid a lot of money for a reusable cup, but the soda machines were always out of sugar drinks and often out of other drinks. My kids were excited about unlimited Fanta options, but they were NEVER able to get a Fanta because the machines were always out of syrup and only offering the diet options (until those were out two and you could only get water from the fancy machines). Our other complaint was with the bedding - they only offer a super thin blanket (a sheet and thicker sheet) for each bed. My younger daughter was literally crying asking why she couldn't have a blanket. We had to set the AC up super warm to keep the kids from crying, but then the adults couldn't really sleep and woke up sweaty every morning.

Everyone was great for the whole stay (5 days) but specifically Richard was amazing at the front desk—my 2 year old son fell and hit his head and was throwing up; I was freaked out and asked where the closest ER is—he called the taxi, gave them a voucher, arranged my drop off and pick up, and even checked in to see how we were doing. This was at 1am! He did everything quickly, professionally, with care, and efficiently. Couldn’t be more thankful. My son is thankfully fine!

we stayed at both the Polynesian and the Riviera. other than the location, preferred the Riviera. staff was much friendlier. preferred the bed and shower at the Riviera. Polynesian is very nice, but not as nice

This was the best trip! We stayed in the club level and this could not have been smarter. Loved all of the options available!

I disliked staying here due to the mandatory Disney room inspections. Disney fans will argue this is normal, but it’s not. I’ve stayed in hotels all over the world and never had a hotel worker barge in on me for a “room inspection.” It’s highly inappropriate to have cleaning ladies inspecting rooms to look for what I assume is criminal activity or weapons. Given the high cost of the Polynesian, I’ll stay at the Four Seasons next time so I don’t have anyone coming into my room while my child is showering or is napping to look in our closets and behind the drapes. It was creepy and is security theatre. Everyone who plans to stay at a Disney property needs to be made aware of this bizarre practice.