Active Advisories
After purchasing a ticket, the guest should visit www.StartYourDisneyExperience.com to create a profile (if you do not already have a profile), and, using the confirmation number that WestJet Vacations will provide, link the ticket to the profile and then make park reservations.
Overview
Guests can escape to their own South Seas hideaway with tropical gardens, lavish luaus and gentle waves lapping against the sandy shores. Friendly people, fun, laughter and good cheer reflect the enchanting customs and culture of the islands. Torch-lit walkways, a cascading indoor waterfall and the soothing sound of distant drums beckon with the imagery of paradise found. Aloha.
Resort type: Deluxe
Check in
3 p.m.
Check out
11 a.m.
Rooms
864
Inclusions
- Guests MagicBand or Card allows guests to charge purchases to their room and purchases can be delivered directly to their room.
- Any guest celebrating a special occasion while staying at any Walt Disney World Resort hotel may request to receive a Disney Character voicemail message on their in-room phone. Occasions for Character calls can include birthdays, romantic celebrations or any other special event.
- All Disney resort transportation is included within the grounds, including motor coach, ferry, and tram.
- Extended Theme Park hours, known as Extra Magic hours
Rooms
- 1 king bed, or 2 queen beds
- Views of Garden or Quiet Pool
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Views of Garden or Quiet Pool
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Smoke-free
- Microwave(on request)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Room service
- Safe
- TV
- Pack 'n Play playard available upon request
- Fridges can be provided on a request basis only and will be based on need priority
Amenities
Lobby
Kona Café
Ohana Restaurant
Disney's Spirit of Aloha
Exterior View
The Walt Disney World Monorail
Location
Reviews
TripAdvisor Traveler Rating
Worst Food Experience Ever
Magilla G on Feb 26, 2026
Worst food service I've ever experienced. We stayed for 5 nights and the view of fireworks is great, pool / hot tub is nice, the little hang out spots in the Towers are cool, etc., but the food is HORRIBLE. We had a meal plan so often ordered breakfast or dinner from Captain Cook and they never once got the order right. Once we ordered a mac and cheese for one of my kids, but they forgot it. Once we ordered a chocolate croissant for one kid, they forgot. Once we ordered dinner and after 45 minutes of the app still saying "preparing your order" I came in and found it sitting on the shelf cold and then two hours later while in my room I got a notice that it was ready for pick up. Once I ordered Hawaiian pizza for my daughter, they gave us pepperoni. Over and over again ridiculously simple mistakes on what is already not great food. Super annoying. There is only one option for "snacks" or "quick meals" on site, so we were stuck with the worst restaurant on the planet. We also paid a lot of money for a reusable cup, but the soda machines were always out of sugar drinks and often out of other drinks. My kids were excited about unlimited Fanta options, but they were NEVER able to get a Fanta because the machines were always out of syrup and only offering the diet options (until those were out two and you could only get water from the fancy machines). Our other complaint was with the bedding - they only offer a super thin blanket (a sheet and thicker sheet) for each bed. My younger daughter was literally crying asking why she couldn't have a blanket. We had to set the AC up super warm to keep the kids from crying, but then the adults couldn't really sleep and woke up sweaty every morning.
Amazing customer service and support
Greg M on Feb 12, 2026
Everyone was great for the whole stay (5 days) but specifically Richard was amazing at the front desk—my 2 year old son fell and hit his head and was throwing up; I was freaked out and asked where the closest ER is—he called the taxi, gave them a voucher, arranged my drop off and pick up, and even checked in to see how we were doing. This was at 1am! He did everything quickly, professionally, with care, and efficiently. Couldn’t be more thankful. My son is thankfully fine!
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