TripAdvisor Traveler Rating

This lobby went from “Tiki heaven” to a pathetic airport lounge. There was recently a beautiful lush tropical waterfall display (almost two stories high) right inside in the main lobby. It was visually stunning and an absolutely magnificent spectacle. Well, that has now been destroyed revealing a new sterile lobby with a sad little tiki statue sitting right dab smack in the middle where the gigantic tropical waterfall display used to be. This redesign is one of the saddest and worst decisions possible. It is hard to describe, but it actually feels like a real sense of loss.

i know this is a deluxe hotel but it did not feel it the property has more rooms and the pool ratio to those rooms is way off both were overly crowded limited food options hotel looks old room was clean but needed some tlc

We are DVC members for 26 years and you’d think we would have been assigned a room with a view of the lake/magic kingdom. But NO - we are in a room with no view except of trees. It’s very discouraging to read about the pixie dust people get and in 26 years we’ve never been upgraded or anything. Close to it. The deluxe studio is nice and roomy. The shower is fabulous, the amenities in the small kitchen/sink area are very good. The refrigerator/ freezer are just the right size. I would like to see DVC offer people who have owned more than 25 years some kind of diamond club perks. It’s also ridiculous that DVC membe4s don’t get valet parking for free either anymore. It was a simple perk that was taken from us. The self parking at this resort is ridiculous as well. They need to build a parking garage with covered walkways to the resort. Except for the bad room it was a nice stay.

The sounds and smells are peaceful in this Big House! was able to sit and relax, and listen to the music! The expericance will allow you to relax and reset!

I’d love to be able to give this hotel a great review but we haven’t been able to check in yet. It’s now 4:22pm and check-in should have been at 3pm. However, we’re still hanging out in the lobby where my daughter is asleep on a couch. Why? Our room isn’t ready. We’re told “they’re just finishing up.” They told us that half an hour ago. This is unacceptable.