TripAdvisor Traveler Rating

My family and I went to this hotel last week. We stayed at the lakes. At first arrival we were pretty happy. It’s close to Disney and universal. About 15 mins away from both. There are also shuttles going to universal NOT Disney. The shuttles also take 3 other hotels, so a 15 minute trip to and from universal turned into a 45 min trip each way. Definitely uber my advice to you if u don’t wanna sit on a bus for 45 mins…. Every thing in the hotel is extra theater money … water park extra … the mini golf extra …. the bowling extra… the paddle boats extra…. everything is NOT INCLUDED. The women at the front desk asked us to do a timeshare presentation and we would get 125 towards the amenities we had time to kill so thought why not Lear about timeshares we absolutely knew nothing… They were so AGGRESSIVE! It was insane and made me and my family VERY UNCOMFORTABLE!!! At the end we thanked them for their presentation and went to leave, she told me we have 15 minutes to decide to buy the timeshare and when we declined we were called selfish for doing the presentation if we weren’t buying something and told we wasted everyone’s time. I apologized and went to leave and we were told we had to be signed out to receive the gift card for the amenities. She told me she REFUSED TO SIGN ME OUT OF WE DONT BUY A TIMESHARE!!!! I would never take 15 minutes to pay 35,000 for an every other year timeshare. The sales women also was insistent I liked flying…. Apparently I just need some Xanax….. NOT PROFESSIONAL!!! There are not shuttles to places in the resort so you have to walk everywhere. My littles weren’t happy about this. Specially after a pool day and they had to walk back to the room in there bathing suits. I tried to call for shuttles to the front desk I was told they would send the shuttles and they never came. Unfortunately not many places to eat in the resort. The food at the one sit down restaurant was decent priced we went there for dinner a few times. The pizza place wasn’t to good hard pizza that tasted like it was sitting for days. All in all I’m not to sure how this hotel has 4 stars… The hot water wasn’t working as well… mostly cold showers… the drain in the bathroom didn’t drain so we had to wash hands and brush teeth in the kitchenette… The room has a nice tub in the room if u take a bath at night and don’t let the water run to long it will be hot…

The location is great and the resort is big, the gym is actually a decent size for a hotel and lots of equipment. However the rooms are very dated and dirty. Our 1 room villa had 0 natural light in the sitting area, broken plug sockets and missing equipment. It was also right next to the elevator plant room so very very noisy all of the time due to that. The pools, mini golf and other amenities were all closed while we were there due to the cold weather but still charged the hefty resort fee.

This was a great trip. We flew in early and got to the resort at about 9 am we were just going to drop our bags off and to the parks but they had a room already ready. That was great. The room had a Great Lake view from the patio and all the rooms. There was a small store on site that had almost all we needed. The location was great and centrally located and not far from anything. I had a great time and stay here. The room was clean and comfortable. The only thing bad I could say was that the TV in the room were not smart TV so I could not stream the Games. But overall I would stay here again.

No time share presentation / old outdated room offered. Our room was not clean…it was tiled throughout but we had to wear our shoes the whole time or our feet / socks were filthy. There was a suitable bathroom; however, there were no other mirrors in the room. The televisions were also outdated. Hallways were not vacuumed and elevators dirty as well. The grounds were well maintained and the pickle ball courts great. When I asked about laundry facilities, I was told there was an option on two of the floors in my building. On floor #4, the washer didn’t spin the clothes! Maintenance!

We stayed at this resort for two nights, attracted by the low price and excellent location, which were definite positives. We booked a one-bedroom villa based on the photos, expecting a spacious room with a large bath, but unfortunately it was much smaller than anticipated and only had a shower. The bed was also extremely soft and quite uncomfortable. There were a few issues that affected our stay. At times there was a strong smell of weed around the building, and building 80 had an unpleasant damp or “wet dog” smell when entering. Our room was interconnected, although we weren’t using the adjoining room, and we were woken on both nights between 1–3am by loud shouting from a female voice, either from the corridor or the room next door. When we raised this at checkout, the response was simply an apology, with no further explanation or resolution. On the plus side, the resort does have security, a bar, and a small marketplace, which is convenient. With some investment and better management of noise and upkeep, it could be a good place to stay, but at the moment it feels a bit run down and on the trashy side.