TripAdvisor Traveler Rating

My wife and I stayed at The Fives for 8 nights. This was our first time visiting this hotel and Mexico. The location was perfect for us, as it was in a quiet location in a more residential area, but only a 10 minute walk to the central dining/entertainment area. The hotel itself has a peaceful, relaxed vibe. Well appointed air conditioned rooms, comfortable bed. Also included a complimentary drinks fridge with soft drinks and beer, iron and ironing board, hairdryer, bedside power including USB-A sockets. The room was well lit and black out curtains made it excellent for sleeping. We tried the hotels 3 restaurants, all served great cuisine and all staff were attentive and professional. I particularly enjoyed breakfast at the RoMarley beachside seeing the sunrise (see picture) The beach area was clean and well appointed with a pool, deck loungers, parasols, showers for rinse off, bar service and lovely golden sand, cleaned each morning. The roof top pool area is adult only. The pool is unheated and could be considered a little cool for those who prefer bath temperatures but was pleasant enough to cool off. The rooftop restaurant is very pleasant with full bar, varied menu at great staff. Beach towels are provided at both pools and the glass screening surround provides good shelter. All in all a very well maintained and appointed hotel, with friendly helpful staff and a relaxed peaceful environment. Travel time from Cancun Airport is 25 mins. The town centre is a friendly and welcoming place, with good restaurants, live music. The town square has a great market too. Would certainly recommend.

My wife and I just returned from The Fives Oceanfront after 17 days in paradise using our Epic Travelers Membership. Great experience all around and thanks to Phil W. for assisting us with our membership and trip. Beautiful, sandy beaches along with first class service and amenities all around. I'll start with the outstanding concierge service from our ambassador Eli. This guy goes above and beyond normal expectations. He assisted us with virtually anything we needed. The senior ambassador Roxanna was also phenomenal, specifically with business needs and oversight of everything - truly service friendly. Diego was also very helpful. Spa - We did a couples massage that was fantastic and very reasonable. It started with a genuine,professional greeting by Alfredo and the massages provided by Noe and Mar were amazing. Thank you! Restaurants/Bar - Of course, the food was great at all 3 restaurants (RoMarley, Al Mare, and the Rooftop). Thank you to all the kitchen staff for all their hard work. I also want to recognize a few folks who provided exceptional friendly service at the restaurants. Starting with Francisco who gave us a friendly greeting every evening at Al Mare. Although all the staff were great, we worked primarily with Advel, Javier, Alexis, Giovanni. Thank you for the professional and friendly service. At the rooftop restaurant, Miguel and Fernando did a phenomenal job as they work their tail off 6 days a week making our lives better. Thank you! Fidel needs to be recognized for his finesse at the rooftop bar. He made exceptional specialty drinks along with all the others you can imagine. The GM Kenya has a very professional and service-friendly presence virtually everywhere on the resort. Thank you Kenya! I'm sure there are others I failed to mention, but in summary, thank you for the wonderful experience. We are already looking at dates to come back to this peaceful, quaint, beautiful resort.

Best all inclusive ever! Luxury rooms, world class food, and extremely excellent service. Erika, Mario, and Eli were the best.

We had a relaxing time. Staff is great. It always smelled so good. You pick your aromatherapy for the room, but the whole resort just smells like heaven. The beach was nice and they were constantly cleaning up the seaweed. Bed was comfortable and the balcony was large with a great view. We did not eat at the resort restaurants as we travelled to Puerto Morales specifically for the local food and restaurants, but they seemed nice, just not as many choices as we would be looking for and no Mexican restaurant on site. We would recommend the accommodations for sure!

The Fives Oceanfront is a small resort without all the bells and whistles so I was concerned upon entry but I found that because they’re small, they excel at everything. We ended up loving every meal at all 3 restaurants. I loved the ceviche and my boyfriends loved the sous-vide and breakfast yogurt and fixings. Any little issues we had was quickly resolved and all the employees made us feel acknowledged and cared for/about. Everyone welcomed us and said hello every day and all made a point to say their goodbyes. We also enjoyed the facial at the spa, a cabana by the beach and walking along the beach several days. Great resort! We’d love to go back.