TripAdvisor Traveler Rating

This is a nicely finished, modern hotel. Nice pool (unheated, so can be really cold) but large and with an ocean view. The food is NOT great, so we do not do inclusive here as there is much better in town. It is also very expensive. The staff are really trying to upsell you and often take lots of your time trying to sell you on buying into a home. They really do not treat you well if you don’t. Some staff are the exception: Jenny, Cynthia, and Elena are all really helpful and great… honestly they are the only reason we stayed. Twice now, over 2 hours late on check in time. If you can afford their better rooms, they are really great. But the normal partial ocean view suites really only overlook the pool and you can see your neighbours through the open slatted patio walls. Not very private. Sometimes quiet, other times overrun with loud dj beats that you can hear everywhere. Great if that is your thing, otherwise you cannot stay near the pool. Some aspects are good, but with the intense sales pitches we likely won’t be back. They need to choose if they are a hotel or a real estate agency. Also, they don’t even offer complimentary water to the guests… really?

Our family of four (two adults and two teens) recently returned from a week at The Fives Oceanfront Puerto Morelos, and we had a great experience from start to finish. This property feels more like a boutique hotel than a large, all-inclusive resort. If you're looking for a quieter, low-key vibe, this is a fantastic option. That said, families with younger children or teens who need constant entertainment might find it a bit on the calm side. The rooms were spacious, clean, and comfortable. The king-size bed was on the firmer side but still quite decent for a good night’s sleep. There are three restaurants on-site, and reservations are recommended to ensure you get your preferred dining time. There’s no buffet, which we actually appreciated. The food was consistently enjoyable, with plenty of variety. Service can be a bit slow at times, but we never felt rushed—it fit the relaxed atmosphere perfectly. We also enjoyed the live music—during the day on the beach and in the lobby in the evenings—which added a nice touch to the overall ambiance. A couple of things to note: the sargassum was very thick during our stay and deterred people from swimming in the sea. There is a team of folks working tirelessly to clean it up, but it was not enough. And beach chairs fill up quickly. Guests tend to reserve them early in the morning with towels, so plan accordingly if you want a prime spot. The standout highlight of our stay was the service. The staff truly go above and beyond to make you feel welcome. Special thanks to Eli (our host), Eduardo, Stephaney, Misseal, and Elvis at the Romarley restaurant, Felix at the pool bar, and Lorenzo and Ian on the beach. Everyone was friendly, attentive, and always had a smile—even in the extreme heat. Overall, we thoroughly enjoyed our stay and would absolutely return in the future.

Fabulous hotel in a great location , 20 min walk from the small town. Right on the beach , which is beautiful . Yes there is seaweed on some days/weeks , but it really is no problem and the gov workers , work extremely hard to make it good outside the hotel. Staff are all really lovely , attentive and its so nice that they spend time talking to you , teaching you Spanish and generally being very helpful. The atmosphere in the hotel is calm and pleasant and with it being a smaller hotel , it feels more intimate and personal. They have entertainment in the day by the beach which is usually good and low key music in the evening by the bar for a few hours. The rooms are big , suite style and you have everything you need.

Just go. You will love it! First impression was a beautiful well maintained calm hotel. The staff is courteous and kind. Our ambassadors Mariel and Mario were always looking for ways to improve our stay. Anything we needed they were always available to assist. The rooms were exceptional. We had 2; both partial oceanviews. They were large, comfortable and clean. Beautifully decorated and arranged and the balcony with the tub was an added bonus and great place to lounge. We opted for the all inclusive option and loved it. The best food and drinks I have encountered thus far at an all inclusive. The staff will easily make any accommodations or changes to your order. From squid to pasta to steak everything was top notch. Yes food was made to order so it took a bit longer than a buffet or typical all inclusive but nothing excessive. The beach was calm, beautiful, and extremely well maintained. Even when a day of extreme wind and rain brought in a ton of seaweed the people on the beach worked to get it cleaned up. We couldn't believe how much better it was after they were done! Incredible work. Loungers were never an issue and available daily. Puerto Morelos town is a 10 minute walk by road or beach. It is charming, welcoming, safe, and beautiful. Highly recommend visiting. The staff! Incredible hardworking people that make this a true 5 star experience. Francesco (the restaurant manager) was wonderful. He would seat us and always remember our drink orders. Open to any and all feedback. Missael, Elvis, Yoe, Eduardo, Abraham made every meal exceptional. Ian will bring you drinks and food on the beach. He is fast, hardworking, and always smiling. The staff will always go above and beyond with absolutly anything you need. Gustavo runs amazing sessions. I participated in several bracelet making ones, the spa oil, ans keychain. Each experience was beautiful and we had handmade souvenirs to take home. Gustavo is the best! The entertainment was not what you see at your typical large resort.... nice calm music in lobby in the evening. Fun bands on the beach some days. Exactly what this resort needs! I will highly recommend this resort to future guests. To the Fives as a brand, cherish your employees. Support them and offer them praise. They deserve it and make this place magical.

Stayed in the 2 bedroom presidential suite with roof top pool and it was outstanding! Rooftop oceanfront views and private pool added to a glorious stay, As a Epic member all our needs and minor concerns we promptly taken care of our by amazing ambassador Eli! thanks again and see you again in December !