Overview
The Iberostar Waves Paraiso del Mar is a luxurious family friendly hotel located alongside the beautiful Mayan Riviera. There are plenty of ways to have fun on and off the water, enjoy snorkeling, kayaking etc. or unwind and relax by the lake-style pool or the beautiful turquoise ocean.
Unlimited access to the facilities at sister hotel Iberostar Waves Paraiso Beach. Day pass from 9am to 6pm included at Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included)
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Unlimited access to the facilities at sister hotel Iberostar Waves Paraiso Beach. Day pass from 9 am to 6 pm included at Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included)
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
Amenities
Beach Aerial
Beach Chairs
Beach Bar
Main Pool
Kids Pool
Lobby
El Rodizio
Carousel
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
A Great Vacation At Iberostar Paraiso Waves del Mar, Mayan Riviera, Mexico! ????
Quest47001982768 on Dec 16, 2025
My wife and I are just back from having spent two wonderful weeks at Iberostar Paraiso Waves del Mar, Mayan Riviera, Mexico???? ! We had a great vacation and thoroughly enjoyed our time there swimming in the beautiful pool and getting our drinks at the members swim up bar from Santiago and Carolina, dining in a variety of specialty restaurants and getting great service from the waiters, including Adrian at the Mediterranean restaurant La Dorada, who made our dining experience that much better, having relaxing massages at the stunning Spa, and walking around the absolutely beautiful grounds that are so well maintained by the landscaping staff. Special shout out to Allan, the head concierge at the Star Prestige Lounge at Paraiso Waves del Mar, who does such a great job, as well as to all of his staff, including Scarlett, who is truly a gem! We also want to acknowledge Gabriella and Kim, who were two of our massage therapists at the Spa, and who were excellent! We will definitely be back!
Huge resort - good and bad
Cheryl B on Dec 08, 2025
Nice hotel, amazing people, but very big resort! My husband and I travelled mid-November for two weeks, with another couple. We are Iberostar Prestige Club members, so some of our review ties into that. Check-in was great. They were quick to welcome us to the Prestige Area, and we enjoyed a drink and snacks while Scarlett checked us in. She was very friendly and helpful, not just with check-in, but throughout our stay. Our room was great - we had a Junior Suite near the pool in building 11. Our welcome "gifts" and wine was in the room waiting when we arrived which was nice. The room was large, and the mini-fridge was stocked with a couple of beers, and some soft drinks. The bed was a bit hard for our liking, but that is just a personal preference. The food was generally good. I think our favorite a-la-carte was the Mediterranean which we enjoyed twice during our stay. The Mexican was just ok, as was the Japanese. We didn't enjoy the smokehouse at all - but again, more of a personal preference - just not the typical menu we enjoy (BBQ and no veggies). The buffet always had something we enjoyed, so we ate their the most. The line-up to have fresh eggs/omelet in the morning was often backed up with a large line-up though. The service in the buffet was really hit and miss too. Sometimes VERY good, and sometimes we couldn't even get anyone to bring us a coffee. We spent most days at the beach, in the prestige section and I think that is where we had the biggest complaint. We don't enjoy the towel game, and don't think it's right to hold chairs and beds. But, that is what is going on for sure and NO, they are NOT monitoring and moving things that are left. We were there everyday, and if you gave a big enough tip to the person "monitoring" the area and giving the towels out - he looks the other way. EVERYDAY we saw people (and yes, usually the same ones) hold multiple chairs/beds for only 2 people. And others couldn't find anywhere to sit. And the towels - some folks had up to 4 towels for ONE PERSON, and several days, we couldn't get even ONE towel because they ran out - no wonder!???!! We were super unhappy with this. We all pay big dollars for our memberships and our trips, and should all be able to enjoy equitably. I place blame on the members doing it, but also on the resort for allowing/encouraging the behavior. Very disappointing. The beach however was beautiful! Delfina - who is a server there was FABULOUS as well!!! Late afternoons we usually went to the pool, for a drink at the prestige bar there - which was great. Santiago and Carolina were FANTASTIC and are such an asset to the resort. They always had a smile, remembered what you drank, and engaged with everyone around. We were a bit frustrated by the "saving" of beds there too which for the most part, had NOBODY use them - just saved with a bunch of towels and floaties but......that's the game I guess. I want to give a HUGE should out to the team in the Star Prestige lounge who continually made efforts to make our stay special. In particular - Carlos - who went above and beyond - he is a GEM and Iberostar is lucky to have him. He helped us with towels when the beach ran out of them, made sure we had extra coffee in the room when we asked, did a special towel/flower decoration on the bed for my birthday and our anniversary which we celebrated during our stay. Thanks Carlos, so much - you are AMAZING. Shout-out to Shonny and Scarlett too - they are so sweet and helpful. The resort itself is huge, and it took us a while to find out way around. Personally we prefer smaller resorts, so will be heading back to Iberostar Cozumel next year. But, this resort has lots to do, evening activities, beautiful grounds, and fabulous wildlife - we even saw monkeys. The chamber maid service was inconsistent but, no major issues and the room was clean.
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