Hotel

Fairmont El San Juan

Carolina 5.0

Learn about all active advisories related to this hotel

Overview

Discover the lively city vibes and peaceful ocean views of Isla Verde Beach in Carolina, Puerto Rico. Step into a modern hotel that blends the best elements of old and new traditions, with elegant nods to the generations that paved the way. Just minutes away from downtown San Juan, our hotel invites you to enjoy genuine Puerto Rican hospitality, exciting nightlife, and world-class luxury.

Resort Fees: Included in your package price.

Check in

4:00 p.m.

Check out

11:00 a.m.

Rooms

388

Rooms

Fairmont King
445 square feet
  • 1 king bed
  • City view
  • No more than 3 guests in the room
Fairmont King
445 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • 2 refillable water bottles

Fairmont 2 Queen
445 square feet
  • 2 queen beds
  • City view
  • No more than 4 guests in the room
Fairmont 2 Queen
445 square feet
Featured amenities
Included in all rooms
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • 2 refillable water bottles

Amenities


Location

Address
603 Isla Verde Avenue, Carolina, Puerto Rico, 00979

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.3
  • Location 4.5
  • Rooms 4.0
  • Service 4.1
  • Value 3.7
TripAdvisor users rated this property 1 out of 5

Do not stay here

Inspire28277704492 on Dec 09, 2025

I recently stayed here, selected it because we have stayed at so many Fairmonts from Playa del Carmen, DC, Del Mar, Austin and they never disappoint. However this one was horrible. I sustained an injury at the hotel caused by hotel bathroom layout that required a 5 night stay in the hospital. this meant my husband had to stay additional nights above what we booked. We were told the additional nights would be discounted they were minimally however the problem is we were double charged on two different credit cards one for the full itinerary with the additional days as the statement shows and another card was charged without explanation. I have repeatedly called and attempted to correct the issue without anyone calling me back. 5 voicemails multiple days.

TripAdvisor users rated this property 1 out of 5

What a stinker of a place. Awful dangerous and a health warning should be posted with this hotel

danielgH9627RE (Thornton Cleveleys, United Kingdom) on Dec 07, 2025

We turned up after 23 hours of travelling. Got a rollicking for turning up so late even though it wasn’t our fault . Room was awful puddle of water greeted in doorway. No lights worked so we was completely in the dark. Kettle didn’t not work. No water in the room either. Then the most horrendous thing was when I tried to plug my phone in the socket between the beds disintegrated. Faulty towers eat your heart out

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