Overview
Grand Memories Sanctuary is an all-inclusive, adults-only paradise that provides a unique selection of services and amenities to guests. With Deluxe Suites, complimentary butler services, and around-the-clock room services, Sanctuary is a unique and stylish accommodation option for those searching for a more exclusive tropical getaway.
This adults-only resort is a tranquil property that caters to guests over 18 years of age. It features everything necessary to create a tranquil and relaxing time, including an exclusive à la carte restaurant and bar, and a crystal clear, adults-only pool. Sanctuary is a hotel within a hotel and guests have access to all of Grand Memories Varadero’s restaurants, bars, activities, and health and wellness facilities.
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
150
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- 24 hour room service
- Bathrobes
- Mini-bar stocked daily
- Room service
- Safe
- Turndown service
- TV
Added Values:
- Personalized check-in
- Early check-in/late check-out until 14 h (subject to availability)
- Butler services
- Nightly Turndown Service
- Selected premium drinks menu available in Lounge
- Preferential reservations at all a la carte restaurants of main complex
- Premium amenities in the room
- Use of in-room robes
- Mini Bar restocked daily
- Evening hors d'oeuvres and afternoon snacks including desserts in lounge
- VIP Drink dispenser in room (restocked only once during the stay)
- Private restaurant for lunch
- Exclusive beach area with dedicated bar service
- 30 % discount on Spa treatments, beauty parlour services and laundry services
- 24 hour room service
- 1 king bed
- No more than 3 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Seating area
- 24 hour room service
- Bathrobes
- Mini-bar stocked daily
- Room service
- Safe
- Turndown service
- TV
Added Values:
- Personalized check-in
- Early check-in/late check-out until 14 h (subject to availability)
- Butler services
- Nightly Turndown Service
- Selected premium drinks menu available in Lounge
- Preferential reservations at all a la carte restaurants of main complex
- Premium amenities in the room
- Use of in-room robes
- Mini Bar restocked daily
- Evening hors d'oeuvres and afternoon snacks including desserts in lounge
- VIP Drink dispenser in room (restocked only once during the stay)
- Private restaurant for lunch
- Exclusive beach area with dedicated bar service
- 30 % discount on Spa treatments, beauty parlour services and laundry services
- 24 hour room service
Amenities
Lobby
Lobby
Walkway
Grounds
Pool
Pool deck
Pool
Ging Seng Restaurant
Restaurant
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Theft in Room
SENS2016v (Ottawa, Canada) on Dec 04, 2025
Guests should be aware of our recent experience at the Sanctuary. We have been repeat guests 30 times in 9 years. Our room safe was vandalized and a large amount of money was stolen. Strangely, they only took some of the money, perhaps thinking we would not notice. Hotel Security was/is investigating with no results. We found the safe open, the plate that holds the batteries was inside the safe and the screw holding the unit together gone. Very upsetting to return to your room and discover your money missing. We’ve heard of others losing their valuables and now we know it’s very real. We definitely feel violated and discouraged. The hotel dropped the ball communication wise. We were told if we wanted to involve the police, we would have to drive to Santa Marta at our own expense. In the 2 weeks we were there, nothing has been resolved. You do not get a copy of the report and there is no case number to refer to. Please be careful with your valuables, it appears the safes are not secure and have easy access. We would suggest to involve the police.
A great week at the Sanctuary!
taboom (Ottawa, Canada) on Dec 03, 2025
We were at the Sanctuary at Grand Memories from Nov 11-18 and had a fantastic time! I read a lot of reviews and I was a bit worried about the food situation but I was very impressed with how good the food was! There was always a few protein options and the plating was quite nice, especially considering the shortages they face. I ate salmon everyday (my choice, as there was always beef and pork too). The one thing we didn’t see all week, until the last day, was chicken (maybe the next week had chicken everyday…who knows!) We had eggs every morning, and there was always lots of salads, bread, cheese, etc to choose. We never went hungry and loved the Sanctuary restaurant. We also ate at the Italian restaurant one night and it was good. We only ate at the buffet on the Grand Memories side once, the night we arrived. They would run out of one mix, but then I would just switch to another mix (lemonade, pineapple juice, orange juice, sprite) so there was always something to drink! We were in Building 35. Yes, the rooms are very dated. But they were cleaned everyday. There was always hot water and good water pressure in the shower. I didn’t see any bugs in the room at all. Our balcony door wouldn’t lock after the first time, but we didn’t really care because we were on the 3rd floor. We didn’t get our beach towel changed the whole week, but we didn’t actually ask for it either, so maybe we could have. So, was it perfect? No. But I don’t go to Cuba for a modern hotel experience. We don’t spend time in the room, except to sleep so as long as it is clean, I’m good! We enjoyed the almost nightly entertainment in the 24/7 bar. The beach is amazing and you can walk forever on it. One thing that stuck out to us was how uninviting the Sanctuary reception area is. The reception staff was not friendly and welcoming, and the design of the space is not inviting to engage with staff. We took the Hop on Hop Off bus into Varadero one day and had fun just walking around. We had a delicious lobster lunch at El Aljibe on the Main Street. With 2 pina coladas, it cost only $10USD each. There was also really good, but small, pina coladas near the Varadero sign in town, and they cost less than $1USD each. A few shoutouts for staff who we thoroughly enjoyed interacting with and made our week even more memorable: 1. Victor in the 24/7 bar was fantastic and he knew exactly what we wanted to drink every night, and kept us hydrated! The bartenders worked hard and always had a smile for us. 2. Marle, Roxane and Ailed in the snack bar greeted us in the morning for our breakfast outside by the pool and always had a smile. 3. Mileydi in the Sanctuary restaurant and the 24/7 bar was always friendly. 4. Yoan at the beach bar made yummy drinks and always did it with a smile! 5. Marisel was super sweet and always made sure the bathrooms were kept tidy, both near the restaurant and the washroom heading to the beach. 6. Rosanna, our butler, was very attentive and always answered us quickly when we had a question via WhatsApp. She booked all our dinner reservations for us on the second day we were there. 7. Emilio made us laugh everyday and would find us at the beach to get us to play the games….even when we tried to get out of it….the motorcycle ride was just the beginning…..lol 8. Carlos on the beach is amazing. I have the utmost respect for him as he works very hard and seems like a genuinely great guy who loves his job! How does he remember all the drinks people wanted and deliver them so quickly!? Thank you for a great week! I would recommend the Sanctuary and am already dreaming of going again!
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