Change or cancel your flight

Plans change, and we’re here to help. Find your options for changing or cancelling your flight, including added flexibility.

  1. This page outlines your options if you choose to change or cancel your flight.

    If WestJet changes or cancels your flight review your passenger rights >

Changes

  1. Within 24 hours of booking

    You can change your flight within 24 hours of booking for no fee, as long as your flight isn't leaving within the next 24 hours. A fare difference may still apply.

  2. After 24 hours of booking

    Changes must be made more than 2 hours before your flight's departure time. 

    Change fees are charged per direction, per person, except for flights to and from Europe and Asia, where fees are charged per transaction, per person.

  3. How changes work by fare type

    UltraBasic fares

    • Changes are not allowed.

    Econo, Premium, Business, and Member Exclusive fares

    • Change for a fee.
    • Difference in fare price applies. 

    EconoFlex, PremiumFlex, and BusinessFlex fares 

    • Change for no fee.  
    • Difference in fare price applies.
    Change fees

  1. Member Exclusive fares

    To change a Member Exclusive fare:
    • You must first cancel your reservation 
    • A change fee will apply 
    • Any points used will be refunded 
    • The remaining value will be issued as a Travel Bank credit 
    • You can then rebook a new flight 

Same-day changes

  1. There is no change fee for Gold and Platinum members for same-day changes (excludes Ultra Basic fares).  

    Tiers and benefits

  2. Same‑day changes are not available on: 

    • Charter flights 
    • The only or last flight of the day 
    • Bookings with overnight connections

Cancellations

  1. Within 24 hours of booking

    You can cancel your flight within 24 hours of booking for no fee, as long as your flight isn't leaving within the next 24 hours.

  2. After 24 hours of booking

    Cancellations must be made more than 2 hours before your flight's departure time.

    Cancel fees are charged per direction, per person, except for flights to and from Europe and Asia, where fees are charged per transaction, per person.

How cancellations work by fare type

 Cancellation fees are waived when a flexible change/cancel policy is in effect under a travel advisory.

  1. UltraBasic fares

    • No refund or future travel credit.

    EconoFlex fares

    • Cancel for no fee.
    • Any points will be refunded
    • Credit issued as Travel Bank.

    Flights departing from South Korea will pay a cancel fee. Your original form of payment will be refunded.

    Econo, Premium, Business, and Member Exclusive fares

    • Cancel for a fee.  
    • Any points will be refunded 
    • Credit issued as Travel Bank.

    PremiumFlex and BusinessFlex fares

    • Cancel for no fee.
    • Any points will be refunded
    • Refund back to original form of payment.

    Premium and Business fares between Canada and Asia

    • Cancel for a fee.
    • Any points will be refunded
    • Refund back to original form of payment.
Cancellation fees

Cancel For Any Reason

We know travel plans can change. Cancel For Any Reason provided by HTS (Hopper Technology Solutions) is an option that allows you to cancel your trip for any reason and receive an 80% or 100% refund to your original form of payment. No matter the reason, feel confident that you can change your plans, with full and partial refund options available.

  1. Benefits

     Total flexibility. Cancel your flight for any reason up to 24 hours before your flight’s departure time.

     Customizable coverage. Choose between 80% or 100% refund options to fit your budget. Cancel For    Any Reason covers your base fare, taxes, and any seats added at the time of booking.

     Easy refunds. Get refunded to your original form of payment.

     Simple, self-serve cancellation. If your travel plans change, manage your booking online and cancel instantly with no questions asked.

When booking your trip, select an Econo or EconoFlex fare on a WestJet-operated flight.

Choose your desired refund level below your flight summary.

If your travel plans change, cancel online in Manage Trips up to 24 hours before your flight’s departure time, and receive a refund to your original form of payment.

Cancel For Any Reason can be added for all guests on the reservation when booking on WestJet.com. This option is available during the initial booking and requires payment by credit card.

Cancel For Any Reason can be used to cancel your reservation starting 24 hours after booking, up until 24 hours before your first scheduled departure. The Cancel For Any Reason fee is fully refundable within the first 24 hours of booking.

If your first flight has been rescheduled by WestJet:

  • If the new departure time is earlier: You can cancel up to 24 hours before the new departure time.
  • If the new departure time is later: You can cancel up to 24 hours before the original departure time.

You can cancel your trip in Manage Trips. From there, you will be redirected to Hopper Technology Solutions’ website to review your refund details and confirm your cancellation.

If you choose to cancel, all flights will be cancelled for all guests on the reservation. Partial cancellations for specific flights or guests are not possible.

If your booking is impacted by a flight disruption, you may be eligible for a refund of your Cancel For Any Reason fee. Depending on the type of flight disruption that occurs, the refund for the fee is handled as follows:

  • For minor changes to your flight time, your fee will not be refunded. 
  • If your flight arrives 3 or more hours late at your final destination and you choose to cancel, you may be eligible for a refund of your fee. 
  • If your flight is cancelled and you are not rebooked on a new flight, your fee will be refunded along with your original booking. 
  • If your flight is cancelled and rebooked within 72 hours of departure, your fee will not be refunded. 

Visit flight interruptions for more information about your rights in the event of a flight delay or cancellation. 

For questions related to Cancel For Any Reason, please refer to the support contact listed in the confirmation email sent by our partner, Hopper Technology Solutions. Our team is unable to assist with Cancel For Any Reason-related support.

For more information, view Cancel For Any Reason terms and conditions.

No-show policy

  1. If you don't check in or board your flight before your departure, you’ll be considered a no-show. The value of the missed flight will be lost and cannot be refunded or applied as a travel credit.  

    Return flights 

    All fares (excluding UltraBasic) 

    If your booking includes a return flight, contact us before your return flight's check-in cut-off time, and choose one of the following: 

    • Keep your original return flight, if the same flight and cabin are available. 
    • Choose a new return flight. Select the same fare type, pay the difference in fare price, and any applicable change fees. 
    • Request a credit or refund based on your original fare rules. Any checked bag fees will be refunded. Seat fees will only refunded up until 24 hours before the original departure time. 

    UltraBasic Fares

    Contact us before your return flight’s check-in cut-off time to keep your original return flight. The same flight and cabin must be available.  

    If the same flight and cabin are not available, the value of your return flight, including any seats, bags, taxes, and fees, is lost. No exchange, credit, or refunds are available.

    Contact us

Flexible Change/Cancel policies during a travel advisory

When a travel advisory affects your trip, added flexibility is available for flights booked directly through WestJet, including UltraBasic fares.

View current travel advisories

  1. Flexible flight changes

    • A one‑time $0 change fee
    • Difference in fare price is waived, unless changing fare type, cabin or destination.
    • Travel must be completed within 60 days of the original departure 
    • Changes must be made more than 2 hours before your flight departure time.

  2. Flexible flight cancellations

    • A one-time $0 cancellation fee for your entire booking. Individual flights within a booking are not eligible. 
    • Review your fare rules to see if you will receive a refund to your original form of payment, or as a Travel Bank credit. 
    • UltraBasic fares receive a Travel Bank credit (valid for 12 months) 
    • WestJet points, Travel Bank credits, and companion vouchers are returned to your account when applicable 
    • Cancellations must be made more than 2 hours before your flight departure time.

*Not applicable to Sunwing Vacations, WestJet Vacations, or Vacances WestJet Québec packages. See Vacation package bookings below. 

Change or cancel your booking in Manage Trips

Manage Trips

  2. Third-party bookings

    If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.