Frequently asked questions
Wondering what you can pack, how to earn rewards for your flight or how to get the seat that you want? Here’s a collection of questions that we are frequently asked, with answers all in one place.
Know before you go
Get more information here to apply changes to your booking, change flight information or even change the flight itself.
Change or cancel flights
WestJet Rewards Member FAQs
Helpful links
Our average wait time is currently longer than usual while we help guests with imminent travel. Please visit our self-serve page for available options or you can request a call back and we’ll be in touch with you on the date and time you select.
