Manage your flights: check-in, change or cancel

You can change or cancel your flights online, with a few exceptions:

Call times are high: please call only if your travel is within 72 hours.

Please contact us by phone to cancel, if your booking:

• was purchased with cash.
• is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
• was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

If you are hearing impaired, you can cancel your booking using TTY toll free 1-877-952-0100.

Please contact us by phone to change, if your booking:

• was purchased with WestJet dollars or cash.
• touches down in more than one city (multi-city).
• is for a flight departing within two hours. We are unable to process a change to your booking, however, we may be able to accommodate you on another flight.
• was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.

If you are hearing impaired, you can change your booking using TTY toll free 1-877-952-0100.

For any bookings made via:

WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.

WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.

An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.

Member Exclusive fare bookings

Effective November 4, 2021, for changes on a Member Exclusive fare, the original booking must be cancelled and a new booking made, subject to Member Exclusive fare availability. This cancellation and rebooking can be done online. WestJet dollars on the cancelled booking will be reinstated to your account and the original expiration date (if applicable) will continue to apply. Member Exclusive fare bookings made prior to November 4, 2021 can be changed by calling our Contact Centre.

Cancel Check-in Feature

You can now self-serve eligible bookings to cancel your check-in! Simply sign in with your reservation information, select “Cancel check in” and select the guests to cancel.

If your flight was changed or canceled due to an adjustment in a flight schedule, you will receive an email that outlines your options and allows you to self-serve the following options: 

1. Accept the proposed new itinerary. Your reservation will automatically be updated and your new itinerary will be emailed to you in five business days or less. 
2. Select another flight by please searching for available flight options on our website, then schedule a date and time for us to call you at your convenience. 
3. Cancel your reservation and request a refund. As of September 4, 2021, if your flight was affected by a schedule change, you may be eligible to self-serve your cancellation and refund request. 

During, or even after you've checked in, you have up to 1 hour before departure to see which seats are occupied and can select or change your seat. Fare type may affect eligibility and change fees. *Note that flight loads are dynamic and not guaranteed until ten minutes prior to departure.

For more seat related inquiries please visit our FAQ page.

Add your travel documents, such as Passport, Permanent Resident Card, NEXUS Card and Known Traveler Number.

You can now upload your travel documents and make special service requests online, to ensure a quick and easy check in at the airport. Your contact information and WestJet Rewards number can be changed or revised in a self-serve platform on My trips.

Get set up for inflight entertainment and manage your trip from booking to boarding using the WestJet App.