Manage your flights: check-in, change or cancel
Flexible change or cancellation
There’s no fee to change or cancel flights booked before May 31, 2021
The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.
WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply. For bookings after August 4, protect your vacation with the Travel Protection Plan. To request cancellation of a WestJet Vacations package, please contact us directly.
If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
Safety continues to be our top priority
Due to COVID-19, you can expect:
- face masks required during travel
- health checks at boarding
- limited food and beverages
- clean air and sanitized surfaces on board

With My trips you have access to several self-serve options, including:
Change and cancel flights
You can change or cancel your flights online, with a few exceptions:
Call times are high: please call only if your travel is within 72 hours.
Please call 1-888-WESTJET (1-888-937-8538) to cancel, if your booking:
- was purchased with cash.
- is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
- was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
If you are hearing impaired, you can cancel your booking using TTY toll free 1-877-952-0100.
Please call 1-888-WESTJET (1-888-937-8538) to change, if your booking:
- was purchased with WestJet dollars or cash.
- touches down in more than one city (multi-city).
- is for a flight departing within two hours. We are unable to process a change to your booking, however, we may be able to accommodate you on another flight.
- was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
If you are hearing impaired, you can change your booking using TTY toll free 1-877-952-0100.
For any bookings made via:
WestJet Vacations or WestJet Vacations Groups bookings, please contact the WestJet representative assigned to your reservation.
WestJet Groups, including weddings, conventions, sports or schools, please contact the WestJet representative assigned to your reservation.
An airline partner, travel agency or tour operator, please contact them directly as all modifications must be managed by these partners/agencies.
Cancel Check-in Feature
You can now self-serve eligible bookings to cancel your check-in! Simply sign in with your reservation information, select “Cancel check in” and select the guests to cancel.
View occupied seats and manage your seat
During, or even after you've checked in, you have up to 1 hour before departure to see which seats are occupied and can select or change your seat. Fare type may affect eligibility and change fees. *Note that flight loads are dynamic and not guaranteed until ten minutes prior to departure.
For more seat related inquiries please visit our FAQ page.
Upload guest info and travel documents
Add your travel documents, such as Passport, Permanent Resident Card, NEXUS Card and Known Traveler Number.
You can now upload your travel documents and make special service requests online, to ensure a quick and easy check in at the airport. Your contact information and WestJet Rewards number can be changed or revised in a self-serve platform on My trips.
Download the WestJet App
Get set up for inflight entertainment and manage your trip from booking to boarding using the WestJet App.