Service dogs

We have changed our service dog program following significant changes to the U.S. Department of Transportation’s (DOT) rules on this topic. Starting on August 5, 2021, emotional support animals will not be accepted for travel in any cabin.

To travel with a working dog, please see our Pets section.

We recommend reviewing this entire web page before booking travel. 

WestJet accepts one service dog (no other species) in training per trainer or handler, at no charge on flights booked with WestJet and WestJet Encore, provided the flight is operated on WestJet aircraft.

This service is not required under Canadian regulations. As such, and because these dogs are not assisting a person with a disability, we classify the dog as a "pet" on the reservation. Under the classification of a "pet", service dogs in training will only be accepted if space is available in the aircraft cabin at the time of request based on the pet acceptance limitations for pets in the cabin.

A service dog in training may not travel with an unaccompanied minor.

This service is not offered by many transportation service providers. It is your responsibility to confirm the policies for the acceptance of service dogs in training with any other service provider you may be travelling with.

Helpful links