WestJet Rewards

To earn WestJet dollars, you will need to join the program and provide your WestJet Rewards ID when you book WestJet flights, WestJet Vacations packages, or book car rentals, hotels and travel insurance online at westjet.com. For full details, including earn rates, click here.

WestJet dollars will appear in your account within 30 days of completion of travel.

Subject to the exclusions below, annual qualifying spend is one hundred per cent of the amount spent on eligible published base fares for WestJet-marketed flights you have flown within a qualifying year and, twenty per cent of the individual portion of the base price of eligible WestJet Vacations packages you have completed within a qualifying year. The following are not eligible toward annual qualifying spend: Basic fares, Member Exclusive fares, contracted fares, tour operator fares, WestJet Vacations group package bookings, partner-marketed flights, WestJet-designated partner bookings made on westjet.com (including, but not limited to, car rentals, hotel stays and travel insurance), gift cards, taxes, fees, charges, and any portion paid with WestJet dollars or any other reward program redemption.

Your qualifying year is a 12-month period based on your date of enrolment. Your first qualifying year begins on the date that you enrol and ends on the last day of the month, one year from the date that you enrolled. For example, if you enrol on March 15, 2019, your first qualifying year will be March 15, 2019 to March 31, 2020. Each subsequent qualifying year will then be a 12-month period, i.e., April 1 to March 31.

Annual qualifying spend is based on the dates your flights are flown or vacation packages are completed. For example, if your qualifying year is the 12-month period of April 1 to March 31, your qualifying spend will be tracked based on travel completed during that period.

When booking a flight on westjet.com select 'Sign in' located at the at the top-right corner of the page and sign into your WestJet Rewards account using your 9-digit WestJet Rewards ID or email address and password. With this one quick extra step our system will auto-populate your guest details, including your WestJet Rewards ID, into the booking. You will also be prompted to sign in during your booking. When booking a WestJet Vacations package, enter your 9-digit WestJet Rewards ID in the member number field, found on the Payment screen.

One WestJet dollar is equivalent to one Canadian dollar when redeemed on the base fare portion of an eligible flight or vacation package. WestJet dollars cannot be used towards the payment of taxes, fees or charges. Please refer to Redeeming WestJet dollars for more information.

A WestJet-marketed flight is any flight that has a WS carrier code preceding the flight number (eg. WS 656, WS 3109, WS 5010). The flight may be operated by WestJet, WestJet Encore, WestJet Link by Pacific Coastal, or a partner airline. Regardless of which carrier operates it, if the flight number starts with WS and you have purchased an eligible published fare you will earn WestJet dollars on that flight.

Most WestJet dollars do not expire, however there are certain circumstances, such as when WestJet dollars are issued through promotions, compensation, or limited-time promotional offers, when they will expire. You can keep tabs on expiry dates, as applicable, by visiting the Expiring WestJet dollars page in your WestJet Rewards account.

Earn rates and flight benefits are determined by your WestJet Rewards tier at the time travel is completed. There are four tiers in the WestJet Rewards program:

As a new member, you’ll start in the Teal tier. Starting with your first dollar and up to $2,999 in qualifying spend in your qualifying year, you will earn WestJet dollars at a rate of 0.5 per cent back on eligible WestJet flights and 0.5 per cent back on eligible WestJet Vacations packages.

Once you reach $3,000 in qualifying spend in your qualifying year, you’ll move up to the Silver tier with earn rates of 3 per cent back on eligible WestJet flights and 1 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Silver status. You’ll also receive Silver flight benefits, including your first and second checked bags free, four airport lounge vouchers along with two one-time use guest lounge vouchers, four advance seat selection vouchers and Zone 2 boarding. You will also be eligible for complimentary upgrades to Premium, subject to availability, with the purchase of EconoFlex fares.

At $5,000 in qualifying spend in your qualifying year, you’ll move up to the Gold tier with earn rates of 5 per cent back on eligible WestJet flights and 1.5 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Gold status. You’ll also receive Gold flight benefits, which include your first and second checked bags free, priority baggage, priority boarding, no fee for same-day flight changes at check-in, unlimited lounge access for yourself and up to five immediate family members along with two one-time use guest lounge vouchers, six advance seat selection vouchers, priority security screening, priority check-in, and access to a Gold priority support number. As a Gold member you now also have early access to purchase confirmed upgrades to Premium up to 48 hours prior to departure, as well as higher priority for complimentary upgrades to Premium, subject to availability, with the purchase of EconoFlex fares.

At $8,000 in qualifying spend in your qualifying year, you’ll advance to the Platinum tier with earn rates of 8 per cent back on eligible WestJet flights and 2 per cent back on eligible WestJet Vacations packages as long as you continue to maintain Platinum status. Your Platinum flight benefits will include first, second and third checked bags free, priority baggage, priority boarding, no fee for same-day flight changes at check-in, unlimited lounge access for yourself and up to five immediate family members along with two one-time use guest lounge vouchers, unlimited advance seat selection, priority security screening, priority check-in, and access to a dedicated Platinum priority support number. As a Platinum member, you’ll have continued early access to purchase confirmed upgrades to Premium up to 48 hours prior to departure, along with the highest priority for complimentary upgrades to Premium, subject to availability, with the purchase of either EconoFlex or Econo fares.

Milestone awards are tied to your qualifying spend in any given qualifying year and are awarded only once the spend requirements are achieved, regardless of your tier status. The first milestone award, a WestJet-wide companion voucher, is awarded with $4,000 of qualifying spend. WestJet-wide companion vouchers will also be awarded at $6,000 in qualifying spend and again at $8,000 and each increment of $2,000 in spend thereafter.

More information on WestJet Rewards tiers can be found here.

Yes. WestJet makes it easy for you to earn WestJet dollars on your flights and vacation packages, regardless of how you book. You can earn WestJet dollars on reservations made on our website at westjet.com or by calling us at 1-888-937-8538 (1-888-WESTJET). You can also earn WestJet dollars on reservations made by a travel agent. Some fare restrictions apply; please see published fares below.

A published fare is one that is publicly available to all guests at westjet.com and most of these fares are eligible for earning. Certain published fares, namely Basic fares and Member Exclusive fares, as well as unpublished contracted fares made available to online travel agencies, for example, are not eligible for earning.

No. You are eligible to earn WestJet dollars as long as you have purchased an eligible published fare and your 9-digit WestJet Rewards ID (also known as your Frequent Flyer Number) has been added to your booking. This includes bookings made through a travel agent or through a Global Distribution System (GDS). Eligible published fares include: Econo, EconoFlex, Premium, PremiumFlex, Business and BusinessFlex. You will not earn WestJet dollars on Basic fares, Member Exclusive fares or any unpublished fares (ie. contracted fares not publicly available at westjet.com).

It's simple. Just add your 9-digit WestJet Rewards ID to the member number field when booking a WestJet Vacations package on westjet.com, or provide it to a vacations specialist or travel agent to add to your booking. WestJet Vacations spend will be awarded to your account at the rate of 0.5 per cent of your individual portion of the eligible spend of the package (or 1 per cent if you have Silver status, 1.5 per cent if you have Gold status, or 2 per cent if you have Platinum status, at the time of travel). Eligible spend on a WestJet Vacations package includes base airfare, hotel, attractions, transfers and/or meal plans, but excludes all taxes, fees and other charges. WestJet dollars are not awarded on WestJet Vacations group bookings.

No. WestJet Rewards is an individual traveller program. Eligible spend will only be applied to the account belonging to the person whose name and WestJet Rewards ID matches those appearing on the booking. This also applies for bookings made for children. To earn WestJet dollars, each individual traveller must join WestJet Rewards and have their own WestJet Rewards ID.

Yes. WestJet dollars can also be earned through the WestJet RBC® Mastercard‡. This is a great way for anyone to earn WestJet dollars, regardless of how often they fly with WestJet. If you are a WestJet Rewards member, you can accelerate your earning through everyday spending on the WestJet RBC Mastercard. For more information visit westjet.com/creditcard. Additionally, you can also earn WestJet dollars on car rentals, hotel stays and travel insurance, as well as throughour partner airlines. For more information visit Our partners.

Yes. You are eligible to receive credit as long as you were a member at the time the flight was flown and you submit the request within 12 months of your flight date. The timeframe to submit a missing rewards request for partner airline activity may be shorter; please see Our partners for more details. All missing rewards requests must be submitted using the online form available when you sign into your account. When submitting the form please be sure to complete all fields, including the airline ticket number. Please allow up to 30 days for processing. It is highly recommended that you keep your boarding passes, as they are the best source for the information you'll need to submit a missing rewards request.

Yes. As WestJet continues to expand its interline and code-share partnerships, reciprocal frequent flyer agreements with airlines around the globe will be introduced. These partnerships give WestJet Rewards members greater opportunity to earn WestJet dollars, particularly on routes that WestJet does not operate. To view our current airline partners, along with details on how to earn WestJet dollars, please see Our partners.

No. Only flights marketed by WestJet and purchased with an eligible published fare are eligible. Partner-marketed flights do not count towards your annual qualifying spend, however, they provide you with a great way to add more WestJet dollars to your account, particularly when your travel plans take you outside WestJet's network. WestJet dollars awarded on partner-marketed flights are based on distance flown, instead of amount spent, plus class of services bonuses, when applicable. To learn more about earning WestJet dollars with our airline partners, please see Our partners.

Yes. If you are a member of the RBC Rewards program or are an eligible RBC banking account holder who earns RBC Rewards points you can convert your points to WestJet dollars. Visit rbcrewards.com to learn more.

WestJet offers two credit card options for earning WestJet dollars: the WestJet RBC® Mastercard‡ and the WestJet RBC® World Elite Mastercard‡. Both card options give cardholders the opportunity to earn WestJet dollars on everyday purchases and use them towards the future purchase of a WestJet flight or WestJet Vacations package. WestJet dollars earned on credit card spend are in addition to any WestJet dollars earned through flying with WestJet.

You earn WestJet dollars with both cards. The difference is with the WestJet RBC World Elite Mastercard you earn WestJet dollars faster - 1.5 per cent back in WestJet dollars on everyday purchases and 2 per cent back in WestJet dollars on WestJet flights or WestJet Vacations packages when you pay with your credit card. Plus, as the primary cardholder, you receive a higher amount of welcome WestJet dollars, an annual World Elite round-trip companion voucher eligible for anywhere WestJet flies starting at $99 CAD (plus taxes, fees and charges), your first checked bag free (for you and up to eight additional guests on the same reservation), enhanced travel insurance coverage including Out of Province/Country Emergency Medical and automatic access to Mastercard Experiences and Offers. You can also take advantage of Mastercard Airport Experiences**, provided by LoungeKey, Mastercard Concierge Services, plus link your card to instantly save 3¢/L‡‡ on fuel and always earn 20% more Petro-Points‡‡‡ at Petro-Canada locations.

With the WestJet RBC Mastercard, you earn 1 per cent back in WestJet dollars on everyday purchases and 1.5 per cent back in WestJet dollars on WestJet flights or WestJet Vacations packages when you pay with your credit card. Plus, as the primary cardholder, you receive welcome WestJet dollars, an annual credit card companion voucher eligible for travel within Canada for $199 CAD (plus taxes, fees and charges) and Auto Rental Collision/Loss Damage Insurance. You can also link your card to instantly save 3¢/L‡‡ on fuel and always earn 20% more Petro-Points‡‡‡ at Petro-Canada locations.

To apply, click here.

RBC Royal Bank will contact you to confirm the status of your application.

Please visit rbc.com/westjetcard for complete details.

No. The credit cards are available to Canadian residents only.

Yes. Every purchase made with your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard will earn WestJet dollars. They are not earned on cash advances (including credit card cheques and balance transfers), interest charges or fees. Credits for returns and adjustments will reduce or cancel the dollars earned by the amounts originally charged.

You will be eligible to start earning as soon as you receive and activate your credit card. Every purchase you make using your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard will earn WestJet dollars.

No. Your credit card statement will only provide the number of WestJet dollars earned through use of your WestJet RBC Mastercard during the current statement period. You may obtain your current balance and more info on WestJet dollars earned and redeemed by signing into your WestJet Rewards account.

Yes. You will earn on the full amount paid (including taxes) when you pay for your WestJet or WestJet Vacations purchase with either of the WestJet RBC Mastercard cards. Plus, as a WestJet Rewards member you can add your WestJet Rewards ID to the booking and double dip to earn even more.

Yes. Please ensure that you provide your travel agent with your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard number to process payment for your WestJet flight or WestJet Vacations package. Payment must be made directly to WestJet, with WestJet appearing as the merchant on your credit card statement, in order for you to receive WestJet dollars on the transaction.

Most WestJet dollars do not expire, however there are certain circumstances, such as when WestJet dollars are issued through promotions, compensation, or limited-time promotional offers, when they will expire. You can keep tabs on expiry dates, as applicable, by visiting the Expiring WestJet dollars page in your WestJet Rewards account.

A WestJet Rewards ID is required to create a WestJet Rewards account. If you do not already have a WestJet Rewards ID, one will be created for you upon approval of your credit card application and you will also be automatically enrolled in WestJet Rewards, giving you the option to also earn WestJet dollars when you fly with WestJet. You can use your WestJet Rewards ID to sign in to your WestJet Rewards account to earn and keep track of your accumulated WestJet dollars. You will also need to use it on our website or provide it when you call us to redeem your WestJet dollars. To earn WestJet dollars when you fly with WestJet, be sure to select WestJet as your loyalty program and input your WestJet Rewards ID in the member number field when booking flights on westjet.com or provide it to us when you call, or ask your travel agent to include your WestJet Rewards ID on your reservation.

Once you've been approved for your WestJet RBC Mastercard or WestJet RBC World Elite Mastercard, WestJet will email you a WestJet Rewards ID and temporary password (if you do not already have a WestJet Rewards ID), along with instructions on how to sign in and change your password. Simply enter your WestJet Rewards ID and password here to access your account and view your WestJet dollars balance.

WestJet dollars can be used like cash to pay for all or part of the base fare of an eligible flight or vacation package, available on westjet.com or through WestJet’s contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. For more information about eligible flights and fares, visit westjet.com/redeem.

Yes, and the minimum redemption amount required varies by booking type.

1. For flights purchased with an Economy, Premium or Business fare, a minimum of 15 WestJet dollars per guest, per direction of travel, applies.
2. For flights purchased with a Member Exclusive fare, the entire base fare for all guests on the booking must be paid with WestJet dollars.
3. For WestJet Vacations packages, a minimum of 50 WestJet dollars per booking applies.

No. WestJet dollars can only be used towards the base fare or base package price, before taxes, at the initial time of booking of your flight or WestJet Vacations package. Taxes, fees and charges must be paid for with a credit card at the time of booking.

Members may redeem WestJet dollars on any flight marketed by WestJet, including code-share flights operated by Aeromexico, Delta, Air France, or Qantas. Additionally, WestJet offers redemption on partner-marketed flights to hundreds of destinations around the globe through our Member Exclusive fares. To book a code-share or partner-marketed flight offered by WestJet, book online or contact us at 1-888-937-8538. Redemptions on hotels and car rentals are not available at this time.

Yes. To ensure security of your WestJet dollars account, a booking made using your WestJet dollars must be made by you and directly with WestJet.

Yes. You are allowed to transfer WestJet dollars of any amount to another account holder for a fee of $50-$59 per transfer. The fee must be paid with a credit card at the time of transfer. To request a transfer of WestJet dollars, please call us at 1-888-937-8538 and we’ll confirm the details and obtain your payment information.

To book a flight and redeem your WestJet dollars, you can either book online or call us at 1-888-937-8538 (1-888-WESTJET). To book a WestJet Vacations package and redeem your WestJet dollars, call WestJet Vacations at 1-877-737-7001.

No. WestJet dollars may be used on a new reservation only. All changes after the original booking date that result in an amount owing, including fare or fees, must be paid for with another form of payment, such as a credit card.

Yes, this is possible, but you must call us to redeem. Once your WestJet dollars have been used, your Travel Bank must cover the remaining amount of the total amount due. Some special circumstances may apply. Please contact us at 1-888-937-8538 (1-888-WESTJET) for further assistance.

You can redeem WestJet dollars on flights when you book online; however, you cannot redeem for WestJet Vacations packages online. For vacation packages please call 1-877-737-7001.

Yes. Your travel agent can redeem WestJet dollars on your behalf, through the contact centre at the time of booking. You (the WestJet Rewards member) must be one of the travellers on the booking for a travel agent to complete the redemption.

No. WestJet dollars can only be redeemed on individual bookings; they cannot be redeemed on air-only group bookings or vacation package group bookings.

If WestJet dollars have been used as a form of payment on a fare where change and cancellation is allowed, you’ll need to contact us at 1-888-937-8538 to change or cancel your reservation. Change or cancellation fees may apply. If you cancel your flight any WestJet dollars redeemed towards that reservation will be returned to your account; the original expiration date associated with those WestJet dollars will continue to apply. Please be aware that Basic fares are 100% non-refundable with no change options allowed; as such, any WestJet dollars used as a form of payment on a Basic fare booking will be forfeited.

Sign in to your account with your WestJet Rewards ID and password and select "Buy WestJet dollars". Your order can be charged to a valid Mastercard (including either WestJet RBC^® Mastercard^‡), Visa, Discover, Diners Club, JCB or American Express credit card. WestJet dollars can only be purchased online. Just like earned WestJet dollars, purchased WestJet dollars can be used for any reward redemption.

WestJet Rewards members must purchase a minimum of 25 WestJet dollars per transaction, up to a maximum of 3,000 WestJet dollars per calendar year.

No. WestJet dollars purchased are non-refundable.

No. Buying WestJet dollars does not count towards qualifying spend.

Generally, WestJet dollars that you buy will appear in your account immediately after you complete your purchase, but please allow up to 48 hours.

In June 2017 we made some changes to WestJet dollar expiry and WestJet dollars purchased through points.com no longer expire. They are yours to keep for as long as you want, and use whenever you’d like.

The news was featured on an email sent on October 10, 2018 to members who were subscribed to WestJet promotional email communications.

The updates to tiers, including the launch of the new Platinum tier, came into effect on December 12, 2018.

There are now four levels of membership—Teal, Silver, Gold and Platinum—which come with a variety of rewards and benefits, based on your individual spend on WestJet flights and vacation packages in your qualifying year.

Teal is our entry-level tier for WestJet Rewards. You become a Teal member as soon as you join and remain at that level until your annual qualifying spend exceeds $3,000. Teal members continue to earn WestJet dollars on every WestJet flight, but at a reduced rate of 0.5%. The same rate applies for WestJet Vacations packages. Want to earn WestJet dollars faster and receive other benefits to save money on your travel? Our WestJet RBC^® Mastercard^‡ is the perfect option for members who fly infrequently and may not be able to reach the higher earning rates and benefits of a top tier. Learn more. 

The Silver tier continues to start at $3,000 in annual qualifying spend, with additional benefits for Silver members, including a second free checked bag, priority check-in and bag drop, Zone 2 boarding and access to complimentary upgrades to our Premium cabin with the purchase of an EconoFlex fare.

The Gold tier now starts at $5,000 in qualifying spend—$1,000 less than before. Gold members continue to enjoy all the fantastic flight benefits they did before , along with new additions including more advance seat selection vouchers, and higher priority for complimentary upgrades to our Premium cabin with the purchase of an EconoFlex fare.

The new Platinum tier starts at $8,000 in qualifying spend. Platinum members enjoy the highest earn rates on WestJet flights and vacation packages, along with unlimited advance seat selection on westjet.com, a range of priority services, the highest priority for complimentary upgrades to our Premium cabin with the purchase of EconoFlex or Econo fares, and so much more.

We improved the first award you receive and increased the frequency with which you earn subsequent awards. The first award continues to be issued at $4,000 in qualifying spend, however, it has been expanded for travel to anywhere in WestJet’s network, instead of only within Canada. Subsequent milestone awards are issued at every $2,000 thereafter, meaning you receive milestone rewards faster than ever before. All milestone awards issued are WestJet-wide companion vouchers, valid for travel in Economy or Premium.

If you're a current WestJet Rewards member, you can see which tier you're in when you sign in to your account at westjet.com or on the WestJet app any time after December 12, 2018. Members subscribed to account updates may also be contacted by email. Silver and Gold member who meet the new qualifying spend requirements will be automatically placed into their new tier on December 12, 2018. For example, members who are Silver today but have $5,000 in spend as of December 12, 2018 will automatically be placed into Gold. Members who are Gold today but have $8,000 in spend as of December 12, 2018 will automatically be placed into Platinum.

No, they didn't. As a primary cardholder of the WestJet RBC World Elite Mastercard, you'll continue to receive the same great benefits you do today. Our WestJet RBC World Elite Mastercard is offered to any member, regardless of tier status, and comes with its own unique benefits. As a primary cardholder you'll continue to enjoy an annual World Elite companion voucher starting at $99 CAD (plus taxes, fees and charges), along with a free first checked bag for you and up to eight additional guests on the same reservation. You're also eligible to earn 1.5% on everyday purchases and 2% on WestJet purchases when you use your card. And don't forget, that’s on top of the earn rates you receive when booking with WestJet as a Teal, Silver, Gold or Platinum member.

If you're a current WestJet Rewards member, you’re able to see which tier you are in when you sign into your account at westjet.com or on the WestJet app.

The new benefits are available now. Silver, Gold and Platinum members subscribed to WestJet Rewards account updates received an email notification on December 12, 2018 when the new benefits came into effect.

Once you achieve a top tier, you’ll enjoy your earn rates and flight benefits for the remainder of your current qualifying year and the entire next qualifying year. Unless of course you achieve a higher tier, in which case you'll enjoy that higher tier's benefits. The ability to keep your top-tier status and benefits in future years is always based on your total qualifying spend in each successive qualifying year.

As a Silver member, you continue to have the same earn rates of 3% and 1% on WestJet flights and vacation packages, respectively, along with four advance seat selection vouchers and four lounge vouchers, and now also receive:

• An additional checked bag, for a total of two free checked bags
• Priority check-in and bag drop
• Zone 2 boarding privileges
• Access to complimentary upgrades to Premium with the purchase of EconoFlex fares

Update as of January 23, 2019: Silver members now also receive two guest lounge vouchers, in addition to the four lounge vouchers previously available. Members have the option to use these additional vouchers for their own access should they choose.   

We now welcome members into Gold starting at $5,000 in qualifying spend. Gold members receive all the same benefits as before, including 5% and 1.5% earn rates on WestJet flights and vacation packages, respectively, along with two free checked bags, lounge access, priority services, and more. Gold members now also receive:

• Two additional advance seat selection vouchers
• Early access to purchase an upgrade to Premium as an ongoing benefit
• Higher priority for complimentary upgrades to Premium with the purchase of EconoFlex fares

Update as of January 23, 2019: Gold members now receive unlimited lounge access for themselves and up to five immediate family members when travelling with them, plus two one-time use guest vouchers

Update as of May 21, 2019: Gold members now also receive priority baggage as an ongoing benefit

Platinum members will earn 8% and 2% back in WestJet dollars on WestJet flights and WestJet Vacations packages, respectively. As well, an array of flight benefits are available to Platinum members:

• Three checked bags free
• Unlimited advance seat selection, available online on westjet.com
• Priority boarding privileges
• Priority check-in
• Priority security screening (at select airports)
• Dedicated priority support number
• No fee for same-day flight changes at check-in
• Early access to purchase an upgrade to Premium
• Highest priority for complimentary upgrades to Premium with the purchase of EconoFlex or Econo fares

Update as of January 23, 2019: Platinum members now receive unlimited lounge access for themselves and up to five immediate family members when travelling with them, plus two one-time use guest vouchers

Update as of May 21, 2019: Platinum members now also receive priority baggage as an ongoing benefit

Update as of August 2, 2019: Fare eligibility for complimentary upgrades to Premium now includes Econo fares (exclusive for Platinum members only).

With the purchase of EconoFlex fares, Platinum, Gold and Silver members are eligible for complimentary upgrades to Premium, subject to availability. Effective August 2, 2019, Platinum members are also eligible with the purchase of Econo fares. Complimentary upgrades are available on all WestJet flights (excluding flights to/from Europe) and are not guaranteed; rather they are allocated in our reservation system before the 24-hour check-in period opens and assigned in priority order by tier and booking class, starting with Platinum. Your chances of receiving an upgrade will vary. When it happens, you’ll discover a new seat assignment when you check in for your flight, but if a sure bet is more your style, consider purchasing either a Premium fare or an upgrade to Premium, starting at 48 hours from departure for Platinum and Gold members (via the Platinum or Gold priority support number), or during the check-in process.

Yes. Subscribe to email communications and watch your inbox for even more enhancements for our top-tier members, including improved self-serve automation of benefits, and the introduction of a comprehensive upgrade program. We also look forward to sharing news with you about reciprocal partner benefits.

Yes. Our WestJet RBC^® World Elite Mastercard^‡ is a perfect option for Teal members. Along with up to 250 welcome WestJet dollars, primary cardholders and up to 8 additional guests on the same reservation get their first checked bag free when they fly with WestJet. Primary cardholders also receive an annual round-trip companion voucher starting from $99 CAD (plus taxes, fees and charges) that can be used for travel anywhere WestJet flies. Learn more.

Members were automatically placed into a tier based on their qualifying flight spend on December 12, 2018. For example, members who were Silver and had current qualifying spend of $5,000 - $5,999 as of December 12, 2018 were automatically placed into Gold. Members who were Gold and had over $8,000 in current qualifying spend as of December 12, 2018 were automatically moved up to Platinum

How can I update my email address or other contact information with WestJet?

Having your correct email address is extremely important, as it is our primary means of communicating with you about your account. To update your email address and other contact information, or your communication preferences, please sign into your account and use the Account info section to update your information.

I currently do not receive account statements and special offers but would like to. How do I request them?

To update your communications preferences, please sign into your account using your 9-digit WestJet Rewards ID and password aand update Email communications (located within Account settings). Please also confirm that the email address provided within Personal information is correct as all communications will be sent via email.

 What is Manage trips?

Manage trips is a feature of your WestJet Rewards account that allows you to view, change and refund the bookings made with your WestJet Rewards ID.

Why can't I see all my bookings?

You will only see bookings created using your WestJet Rewards ID, and only those bookings created through westjet.com. You may not be able to see bookings made through a travel agent or by someone else on your behalf.

Can other guests on my itinerary see the bookings I've made for them?

Your WestJet Rewards ID is limited to your individual use, and we suggest that you do not share your login information with anyone else. If you wish to send itineraries to other travel companions, you will receive an email with guest and itinerary information that you can forward.

Can I view changes that a WestJet agent has made on my behalf?

If the booking was originally made using a WestJet Rewards ID, changes made by a WestJet agent will be visible in the Manage trips section.

How can I change or cancel my WestJet flight online?

To change a booking made with a WestJet Rewards ID sign in to your WestJet Rewards account with your WestJet Rewards ID or email address and password. Select the booking you wish to change.

To change a booking made without a WestJet Rewards ID, please follow these steps:

1. Go to Manage trips
2. Enter your reservation code and last name. If you do not know your reservation code, you can find it here
3. Click on the Manage trips button

Please contact us at 1-888-937-8538 to:

• change a reservation made online within the last 24 hours
• change or cancel a reservation with pre-reserved seat voucher
• change or cancel a reservation that has already been changed once or more

Please note: If you booked through a travel agent, third party, or AIR MILES® you must contact them directly for assistance in changing or cancelling your itinerary.

If you would like to change or cancel a WestJet Vacations package, please contact us at 1-877-737-7001.

What are WestJet's regular fare change policies?

Please visit our fares page for our most up-to-date information on fare changes.
For details about our change and cancel fees, please visit our service fees page.

 What is a WestJet Rewards account?

A WestJet Rewards account provides you with the ability to manage your bookings online, subscribe to email communications and earn WestJet dollars through WestJet Rewards. An account is also required in order to be issued or use WestJet Travel Bank credits. A WestJet Rewards account is either created by you, or by our Service and Sales Centre on your behalf.

How do I sign up?

Select the Join link from the top menu and follow the prompts. You will be asked to enter some basic information about yourself and to choose a password. Upon the successful creation of your account you will be assigned a 9-digit WestJet Rewards ID.

Is my information secure?

The security and privacy of your information is a top priority. We are proud to have a secure system that safeguards all the information stored in your account. WestJet will not use any of the information stored in your account for any business reason other than to assist you with your online bookings and for related account benefits, such as your participation in WestJet Rewards.

 How do I make a booking using my WestJet Rewards ID?

You will be asked to sign in with a WestJet Rewards ID or email address on the Guest details page when making your reservation. If you decide not to sign in you will still be able to complete your booking, but it will not be connected to your WestJet Rewards account; therefore you will not be able to view this itinerary when signed into your account.

How do I make a booking using my WestJet dollars?

On the Book a flight search tool on the home page of westjet.com, search for your desired flights indicating city pairs and dates. Upon selecting desired flight time and fare bundle you will be prompted to sign into your Rewards account. Once signed in, continue with the booking and in the Payment section your WestJet dollars will be offered and available. If you do not sign into your account, WestJet dollars will not be an available option for payment.

How do I change my password?

Sign in to your WestJet Rewards account here. You will be asked to enter your old password, new password and then retype your new password. Once you have filled these fields, click on the 'Change password' button. If entered correctly, you'll have successfully changed your password and will receive a confirmation email.

I forgot my password. How can I retrieve it?

Select the Sign in link at the top-right corner of westjet.com and click on the Forgot ID or password link. Enter your email address in the field and click 'Reset password'. You will receive an email requesting that you change your password. Click on the link in the email and complete the change password process.

Why can't I sign into my WestJet Rewards account using my email address?

This option is only available if your email address is linked to a single WestJet Rewards account. If your email address has been used for more than one account (eg. family members sharing a single email address or you have more than one WestJet Rewards ID), you'll need to sign in using your 9-digit WestJet Rewards ID. To enable email address sign-in functionality, sign in to your account with your WestJet Rewards ID and change the email address to one that is unique for your account.

I have more than one WestJet Rewards ID. What should I do?

If you have more than one WestJet Rewards ID, please contact us by email with all of your WestJet Rewards IDs. We will assist by consolidating your information into one account for you. You may not receive an immediate response to this email - don't worry, we'll respond as soon as we can.

A companion voucher issued as a milestone award is an award you will receive when you reach certain qualifying spend milestones in your annual qualifying year. At $4,000 in qualifying spend you'll receive a WestJet-wide companion voucher, valid for round-trip travel in Economy or Premium anywhere in WestJet's world (excluding flights operated by partner airlines). At $6,000 in qualifying spend and again at $8,000 and each increment of $2,000 in spend thereafter you'll receive another WestJet-wide companion voucher. Companion vouchers issued as milestone awards allow you, the member, to take anyone with you on the same itinerary for no additional cost, other than taxes, fees and charges. The base fare for the companion will be waived, regardless of the amount. Valid on published fares in Economy or Premium, including seat sale fares paid for in whole or in part with WestJet dollars. Not valid on Business or Member Exclusive fares.

An annual round-trip companion voucher is part of the welcome and annual renewal award available to new and existing WestJet RBC Mastercard cardholders and WestJet RBC World Elite Mastercard cardholders.

World Elite companion voucher
This offer allows you, the primary cardholder, to take anyone on a round-trip with you, on the same itinerary, to anywhere WestJet flies. Redeem for your choice of destination:

• For $99 CAD (plus taxes, fees and charges) you can redeem your World Elite companion voucher on any WestJet-marketed and operated flight within Canada or to/from the continental U.S.
• For $299 CAD (plus taxes, fees and charges) you can redeem your World Elite companion voucher on any WestJet-marketed and operated flight to/from Hawaii, Mexico, Central America or the Caribbean.
• For $399 CAD (plus taxes, fees and charges) you can redeem your World Elite companion voucher on any WestJet-marketed and operated flight to/from the rest of the WestJet network.

Click here to see full terms and conditions for the annual World Elite round-trip companion voucher.

Credit card companion voucher
This offer allows you, the primary cardholder, to take anyone on a round-trip with you, on the same itinerary, on any WestJet-marketed and operated flight within Canada for $199 (plus taxes, fees and charges). Click here to see full terms and conditions for the annual credit card round-trip companion voucher.

A WestJet-marketed and operated flight is one that has a WS carrier code preceding the flight number and is operated by either WestJet, WestJet Encore or WestJet Link by Pacific Coastal.

Companion vouchers issued as milestone awards have a one-year expiry from date of issue. Bookings must be made prior to the expiry date; travel may occur after the expiry date subject to flight schedule availability at the time of booking. Information on the status of vouchers issued to you can be found when you sign into your account.

World Elite companion vouchers and credit card companion vouchers issued to the primary cardholder of a WestJet RBC World Elite Mastercard or WestJet RBC Mastercard are valid for one year from date of issue. Bookings must be made prior to the expiry date; travel may occur after the expiry date subject to flight schedule availability at the time of booking. Information on the status of vouchers issued to you can be found when you sign into your account.

Book your companion voucher online. You will have the option to use WestJet dollars on your purchase once you have entered the companion voucher booking path. To make changes to an existing companion voucher booking, you can do so online via Manage Trips (applicable for bookings made after July 24, 2019) or call our contact centre at 1-888-WESTJET (937-8538).

If you have earned a voucher, it will be automatically added to your WestJet Rewards account. Please be sure to sign in and review your WestJet Rewards account on a regular basis, so that you're aware of the status of your voucher(s). If you are a WestJet RBC World Elite Mastercard or WestJet RBC Mastercard cardholder and you receive an annual World Elite companion voucher or credit card companion voucher, it will be automatically added to your WestJet Rewards account 4 to 6 weeks after your first card purchase, or 30 days after your card renewal date each year thereafter. You may also receive an email during this time to inform you the voucher has been deposited.

Flight benefits are a set of travel privileges awarded to you as a result of achieving the Silver, Gold or Platinum tiers in your qualifying year. Flight benefits vary by tier and may include the waiving of fees for products and services, such as checked baggage and advance seat selection, and access to priority services, such as priority security screening and priority boarding, when travelling on WestJet-marketed and operated flights. Full details on the flight benefits awarded in each tier can be found here.

Once you achieve Silver, Gold or Platinum, you'll get to keep your flight benefits for the remainder of your current qualifying year until the end of your next qualifying year. The ability to keep your Silver, Gold or Platinum tier and benefits in future years is based on your total qualifying spend in the second year and each year following. Exceptions to the validity period may apply when flight benefits are awarded on a promotional basis.

Visit westjet.com/silver or westjet.com/gold or westjet.com/platinum for full details.

Effective June 6, 2017, we’ve made some changes to WestJet dollar expiry. Most WestJet dollars no longer expire, but some still will. We can explain.

WestJet dollars directly earned from purchase transactions with WestJet or its partners, including a WestJet Credit Card, will no longer expire. We refer to these as base WestJet dollars as they represent the base amount, or minimum, you earn on eligible transactions.

Bonus WestJet dollars awarded through promotions, compensation, or limited-time promotional offers will continue to have expiry dates.

Need an example?
Let’s say you’re a Teal Rewards member and you’ve paid for and taken a flight with WestJet – the base amount of WestJet dollars you earned (i.e. 1% back in WestJet dollars on WestJet flights) are yours to keep for as long as you want, and use however you’d like. No expiry. Then, on your next trip you decide to take advantage of a Rewards offer which awards bonus WestJet dollars. The bonus WestJet dollars you’ve been awarded will have an expiry date. So basically, base WestJet dollars don’t expire; bonus WestJet dollars do.

Need a binary, either/or representation? We’ve got a chart.

This also applies to WestJet dollars already in your account. So, if you have base WestJet dollars that were previously set to expire, such as those earned through purchases on a WestJet RBC^® World Elite Mastercard^‡, the expiry dates have been removed; however, any bonus WestJet dollars awarded or gifted to you, such as through a limited-time offer or as compensation, will continue to maintain the original expiry dates.

You can easily find this information when you sign in to your WestJet Rewards account and check the Expiring WestJet dollars page.

We take care of that for you. All of WestJet’s booking systems are configured to automatically use the earliest expiring WestJet dollars first. All you need to do is decide where and when you want to go.

For our full legal terms and conditions, see our WestJet Rewards terms and conditions.