WestJet Rewards account FAQs
How can I update my email address or other contact information with WestJet?
Having your correct email address is extremely important, as it is our primary means of communicating with you about your account. To update your email address and other contact information, or your communication preferences, please sign into your account and use the Account info section to update your information.
I currently do not receive account statements and special offers but would like to. How do I request them?
To update your communications preferences, please sign into your account using your 9-digit WestJet Rewards ID and password aand update Email communications (located within Account settings). Please also confirm that the email address provided within Personal information is correct as all communications will be sent via email.
What is Manage trips?
Manage trips is a feature of your WestJet Rewards account that allows you to view, change and refund the bookings made with your WestJet Rewards ID.
Why can't I see all my bookings?
You will only see bookings created using your WestJet Rewards ID, and only those bookings created through westjet.com. You may not be able to see bookings made through a travel agent or by someone else on your behalf.
Can other guests on my itinerary see the bookings I've made for them?
Your WestJet Rewards ID is limited to your individual use, and we suggest that you do not share your login information with anyone else. If you wish to send itineraries to other travel companions, you will receive an email with guest and itinerary information that you can forward.
Can I view changes that a WestJet agent has made on my behalf?
If the booking was originally made using a WestJet Rewards ID, changes made by a WestJet agent will be visible in the Manage trips section.
How can I change or cancel my WestJet flight online?
To change a booking made with a WestJet Rewards ID sign in to your WestJet Rewards account with your WestJet Rewards ID or email address and password. Select the booking you wish to change.
To change a booking made without a WestJet Rewards ID, please follow these steps:
- Go to Manage trips
- Enter your reservation code and last name. If you do not know your reservation code, you can find it here
- Click on the Manage trips button
Please contact us by phone to:
- change a reservation made online within the last 24 hours
- change or cancel a reservation with pre-reserved seat voucher
- change or cancel a reservation that has already been changed once or more
Please note: If you booked through a travel agent, third party, or AIR MILES® you must contact them directly for assistance in changing or cancelling your itinerary.
If you would like to change or cancel a WestJet Vacations package, please contact us by phone.
What are WestJet's regular fare change policies?
Please visit our fares page for our most up-to-date information on fare changes.
For details about our change and cancel fees, please visit our service fees page.
What is a WestJet Rewards account?
A WestJet Rewards account provides you with the ability to manage your bookings online, subscribe to email communications and earn WestJet dollars through WestJet Rewards. An account is also required in order to be issued or use WestJet Travel Bank credits. A WestJet Rewards account is either created by you, or by our Service and Sales Centre on your behalf.
How do I sign up?
Select the Join link from the top menu and follow the prompts. You will be asked to enter some basic information about yourself and to choose a password. Upon the successful creation of your account you will be assigned a 9-digit WestJet Rewards ID.
Is my information secure?
The security and privacy of your information is a top priority. We are proud to have a secure system that safeguards all the information stored in your account. WestJet will not use any of the information stored in your account for any business reason other than to assist you with your online bookings and for related account benefits, such as your participation in WestJet Rewards.
How do I make a booking using my WestJet Rewards ID?
You will be asked to sign in with a WestJet Rewards ID or email address on the Guest details page when making your reservation. If you decide not to sign in you will still be able to complete your booking, but it will not be connected to your WestJet Rewards account; therefore you will not be able to view this itinerary when signed into your account.
How do I make a booking using my WestJet dollars?
On the Book a flight search tool on the home page of westjet.com, search for your desired flights indicating city pairs and dates. Upon selecting desired flight time and fare bundle you will be prompted to sign into your Rewards account. Once signed in, continue with the booking and in the Payment section your WestJet dollars will be offered and available. If you do not sign into your account, WestJet dollars will not be an available option for payment.
How do I change my password?
Sign in to your WestJet Rewards account. You will be asked to enter your old password, new password and then re-type your new password. Once you have filled these fields, click on the 'Change password' button. If entered correctly, you'll have successfully changed your password and will receive a confirmation email.
I forgot my password. How can I retrieve it?
Select the 'Sign in' link at the top-right corner of westjet.com or visit westjet.com/account and click on the Forgot ID or password link. Enter the email address associated to your WestJet Rewards account and click 'Reset password'. You will receive an email requesting that you change your password. Click on the link in the email and complete the change password process.
If the link in the email is not live (not underlined in blue) you may copy it and paste it into a new browser window. This will take you to the same place. Please note that your password is case sensitive and that special characters (%, * and &, for example) are not recognized. We also encourage you to clear your browsing history as this has been known to cause issues for guests who are attempting to sign in after resetting their password.
I can’t remember my WestJet Rewards ID. How can I retrieve it?
If you are unable to locate your WestJet Rewards ID please follow these steps:
- Visit westjet.com/account
- Click 'Forgot ID or password?'
- Under ‘Forgot your WestJet Rewards ID’ enter your first name, last name, and email address
- Click ‘Retrieve WestJet Rewards ID’ to complete the process
Why can't I sign in to my WestJet Rewards account using my email address?
This option is only available if your email address is linked to a single WestJet Rewards account. If your email address has been used for more than one account (eg. family members sharing a single email address or you have more than one WestJet Rewards ID), you'll need to sign in using your 9-digit WestJet Rewards ID. To enable email address sign-in functionality, sign in to your account with your WestJet Rewards ID and change the email address to one that is unique for your account.
I have more than one WestJet Rewards ID. What should I do?
If you have more than one WestJet Rewards ID, please contact us by submitting a request with our support team. In the comments section, please provide your nine-digit WestJet Rewards IDs, the email addresses linked to your accounts, the mailing address for each account and specify which account you would like to keep active moving forward. We will assist by consolidating your information into one account for you. You may not receive an immediate response – don't worry, we'll respond as soon as we can.
I need to update the name on my WestJet Rewards account. What should I do?
If you would like to update the name on your WestJet Rewards account, please contact us by submitting a request with our support team. In the comments section, please provide your nine-digit WestJet Rewards ID, the email address linked to your account and your mailing address. We also require you state your name as it currently appears on the account as well as how you wish your name to appear on your account going forward. You may not receive an immediate response – don't worry, we'll respond as soon as we can.