WestJet Rewards account help

If you are unable to locate your WestJet Rewards ID, please follow these steps: 

• Visit westjet.com/account
• Click ‘Forgot ID or password?’ 
• Under ‘Forgot your WestJet Rewards ID’ enter your first name, last name and email address 
• Click ‘Retrieve WestJet Rewards ID’ to complete the process. 

To update your email address and other contact information, or your communication preferences, please sign into your account and use the Account settings section to update your information. 

If you have more than one WestJet Rewards ID, please contact us by submitting a request with our support team. In the comments section, provide your nine-digit WestJet Rewards IDs, and the email and mailing addresses associated with each account. Specify which account you would like to keep active, and we will consolidate all of your information into that account. You may not receive an immediate response – don't worry, we'll respond as soon as we can. 

If you would like to update the name on your WestJet Rewards account, please submit a request using this form: Name change request form.   

To update your communications preferences, please sign in to your account and update the Special offers and updates section (located within Account settings). Confirm that the email address and mobile phone number provided are up to date. 

Yes. For flight-only bookings, you can add your WestJet Rewards ID during the self-serve check-in process or through Manage trips. Alternatively, you may contact us for assistance. 

Manage trips is a feature of your WestJet Rewards account that allows you to view, change and refund the bookings made with your WestJet Rewards ID. 

You will only see bookings created using your WestJet Rewards ID through westjet.com. You may not be able to see bookings made through a travel agent or by someone else on your behalf. 

To change a booking made with your WestJet Rewards ID, sign in to your account and select the booking you wish to change. 

• Go to Manage trips 
• Enter your reservation code and last name. If you do not know your reservation code, you can find it here 
• Click on the Manage trips button 
   

Please contact us by phone to: 

• change a reservation made online within the last 24 hours 
• change or cancel a reservation with pre-reserved seat voucher 
• change or cancel a reservation that has already been changed twice or more 

Please note: If you booked through a travel agent, third party or AIR MILES® you must contact them directly for assistance in changing or cancelling your itinerary. 

If you would like to change or cancel a WestJet Vacations package, please contact us by phone. 

You will be asked to sign in with a WestJet Rewards ID or email address on the Guest details page when making your reservation. If you decide not to sign in, you can still complete your booking, but it will not be connected to your WestJet Rewards account; therefore, you will not be able to view this itinerary when you sign in later.