TripAdvisor Traveler Rating

Workers are nice for the most part but found they are not willing to Accommodate you. I originally had chosen a room with double beds but was offered an upgrade. The upgrade did not mention King or double beds. I upgraded for the partial Ocean view which honestly isn’t even that great. I chatted prior to getting here and was told sorry they have nothing. Check when you arrive. It was also a King bed. The following day they move my son from his double bed room in the Aruba tower due to the noise of construction so I ask if they can give me his room for the double beds and of course they say it had already been booked. How, my son just moved. So I also ask for a step stool as I have an issue with getting into the King bed as I am only 4’10 and asked for a step stools and no step stools. The other part is the person I came with has to sleep on a cart. My opinion is do not expect any of them to go out of their way to make you more comfortable and stop offering upgrades to people without alerting them it would be changing from two beds to One as that is important. I won’t come back. To much of a hassle to get help.

Significant construction still ongoing. South pool was completely closed with some jack hammering last 4 days of our visit. New bar/food building being constructed right next to the open north pool, with associated construction noise. Staff is great and the room was very nice. Breakfast buffet was underwhelming but satisfactory ($30.50 pp). I added a star because I feel the price of the stay was reflective of the ongoing construction. I just didn't expect so much of it.

The Hilton staff was super welcoming and friendly upon our arrival. Make sure to have some cash to tip the bellman as they do help bring your luggage up to your room. The rooms are starting to show some of their age - scuffed furniture, chipped paint, etc. but the rooms are still very clean and spacious. The resort is perfectly located in Aruba with restaurants and shops nearby and the airport only about a 15-20 min drive. The beach was beautiful with plenty of beach chairs/umbrellas to reserve. The pools were great although rather underwhelming. There isn't a snack/bar nearby so you have to go about your way to get drinks pool side. There were some waiters but they were quite slow. The pools definitely lacked some good vibes. The spa was amazing. They outdid themselves with the new building and the staff was so welcoming. I got a 50 min full body massage and felt rejuvenated. Definitely arrive early to take advantage of their snacks/drinks in the lounge area and their sauna/cold plunge. The small shops inside the resorts were lifesavers! Coffee and croissants in the morning were delicious. The breakfast buffet was a bit on the expensive side ($35/person) but it does offer a large array of breakfast items. The casino was so sad. Completely empty and quite small. We did visit in October which I hear is their slow season so perhaps that's why the casino was lacking. Construction was still ongoing but it wasn't that loud, it never disturbed our sleep.

Great food ! Sharon and Brigitte are the absolute best ! Sharon goes above and beyond to make sure you’re happy ! She is always so kind and always has the biggest smile . Such an amazing hotel and sweetest kindest staff ! Love Hilton Aruba so much .

Perfect service, flew over from Curacao for just a night! They didnt find my gold membership from AMEX! Didnt matter, gave us a late free check out, was better combined with the flight. Super nice hotel and service. Pool and beach is stunning!