TripAdvisor Traveler Rating

We had a rough start with Hilton. As we approached the property, the security wouldn’t allow us to enter this side, so our cab driver drove around (due to road construction) to the other side. Now there was apparently an accident and was told to drive back again (using service road) to get to the side we started with. Once reached, our driver was told to drop us off then and there and to walk to check in. He tried to tell them we have an elderly and baby but they still insisted. This was not a good start to our vacation because we have an 81 year old, a sleeping toddler, with luggages to haul, in midday heat, going upward from the service road to the lobby. I was really annoyed to say the least and felt that Hilton, being a premiere hotel, could’ve done better handling that. Anyway, Vicky from front desk was nice. She gave us water to refresh from the heat. We went up our room in the Aruba tower. I thought it was clean and spacious. We had the partial ocean view and it faced away from the property grounds. Lunch at Sunset Bar was okay. The property grounds were beautiful and zero entry pool was a win for us, especially with a toddler. The location is perfect - beachfront and close to restaurants. Every staff member we met were friendly - Angele from towel/palapas, the people taking our drink orders by the pool, Jhun from Sunset Bar, Heidi and Beatriz from spa, Roslyn from housekeeping all made up to make our vacation wonderful. I tried my best not to let the hotel construction noise bother me, but yes, you can hear and see it. There’s also the road construction in front of the property, so just FYI. We intend to return to Aruba next year. Hopefully constructions are done by the . We may choose Hilton again, or try Hyatt.

Beware. Hilton does not make the extent of the ongoing construction clear on its websites. This is the second time that my Wife and I stayed at the Hilton in Aruba. Last year's visit was a great experience. This year was a different story... To say that I was disappointed is an understatement. The multiple construction projects that were going on, (all week, including Saturday and Sunday) were extremely obtrusive. No matter where you looked, from our Ocean View Balcony in the Aruba Tower, at the pool or at the beach, you could see construction. Not only was it an eyesore, but the sound was obtrusive as well. Riveting, sawing, yelling, and heavy machinery drowned out the serene environment of the resort. I could almost take the disruption and noise from the new tower being built. However, Hilton decided to demolish and rebuild Gilligan's at the same time. They erected a huge wall at the foot of the North Pool. It's not just unpleasant to look at but it totally killed the vibe of the pool. This spot is where the poolside bar used to be. They also ran the daily activities out of this location as well. The pool now is like a ghost town. At some points, we were the only people in the pool. The final straw was when I could hear the construction going on while I was in the Spa, getting a massage. Nothing like riveting to relax you.... All of this adds up to a mediocre experience. I can choose to stay anywhere in Palm Beach and I chose to stay here. The service and location are excellent. The beach is beautiful. I am not sure how they can charge full price with all of the chaos going on. Hilton should be more transparent with the level of disruption going on. I am sure once all of the projects are complete, this Resort will return to an amazing spot. For now, I will not be back until it is completed.

The room was excellent! the view was amazing. The construction was hilariously invasive to both the pool and the beach. The beach chairs were also quite cheap and uncomfortable as the 2 towels provided were very inconvenient to to cover the seats which led to a lot of frustration. Also no swim-up bar at the pool is kind of a bummer when you see what other nearby hotels have.

The absolutely most perfect location for beach-goers!!!! Right on a wonderful, swimmable beach. Great private areas in the shade. Lots of activities offered right on the shore. Hotel has a great staff: Thank you to Angele at the “towel shack” – she was so pleasant! Thank you to the reception people, the pool and beach staff, and Christian the bell hop. The room was fabulous! Ocean-view, micro, fridge, tv, everything! Hotel has all amenities – grocery store, restaurant – and is walking distance to many shops and many restaurants. So highly recommend this Hilton – would definitely stay there again!

The hotel was great I want to give a big shout out to our Janitin Le he was great.Give him a raise. The safari tour was good too Rudolph was great too.i like the pirate ship too.Aubra is a beautiful place .People are so nice .The beaches were beautiful But wear comfortable shoes cause they were a lot of rocks.not in beach but if you do the safari tour