TripAdvisor Traveler Rating

Iberostar Selection Cancun is an absolute disgrace to the term “5-star resort.”. I stayed here in March and it was a disaster from start to finish. This place falsely advertises itself as a luxury 5-star resort—that’s a joke. It was THE worst travel experience I've ever had. The food was absolutely vile. We tried to give it a chance, but every meal felt like reheated leftovers from a middle school cafeteria. It was so bad we ended up leaving the property just to find edible food. That’s not even an exaggeration. The only edible tasty meal we had was at the Hibachi restaurant which only opens on Saturdays and Sundays for guests. Then there’s the room situation, which was somehow worse. The rooms look like they were last renovated in 1993, and it shows. Filthy, beat-up furniture, crusty old faucets, chipped paint, cheap materials, everything worn down and outdated. Nothing felt clean. Nothing felt cared for. The master bathroom in our first room had no door, which we didn’t even realize was missing until we were moved to another room after the AC broke multiple times. The new room was no better—just a different version of the same mess. The guest bathroom sliding door broke and wouldn't move. They told us they would have to replace it with a brand new door and that it would be fixed while we were out. We came back at the end of the day around 6pm to get ready for dinner to find they had simply removed it entirely stating that they didn't have a replacement and it would take "days" to get a new door. Now we had two bathrooms and zero doors and privacy. Seriously, what kind of “5-star resort” operates like this? What a joke. I’m also a Platinum Elite IHG Rewards member, and even with that, I was “upgraded” to this trash room. If that’s what they call an upgrade, I can’t imagine what the regular rooms are like. They tried to smooth things over with offers of free dinners and spa credit—as if we wanted to eat more of that food. The only real fix here would’ve been a full refund and an apology. This place is rundown, dirty, and flat-out scammy. I wouldn’t stay here again if it were free. There is absolutely nothing 5-star about this resort. Don’t waste your money or your time—go literally anywhere else.

Despite having been to dozens of resorts all over the world, this is the second review I wrote, the other having been to Iberostar group too. For starters, the management is terrible, especially on the restaurant “La parrilla”. They claim there’s no need for reservation on this restaurant, but it packs as soon as it opens, so unless you want to have dinner at 17:30, you get on a waiting list and they are supposed to let you know when your table is ready. The reality is they don’t observe the waiting list at all and a lot of people simply cut the list while you sit there in front of the restaurant waiting for literally hours. They claim it’s “all included”, that is: you pay one (hefty) price but has to worry about no other expenses. But it just ain’t so: in reality the hotel nickels and dimes you every chance they have, trying to milk the tourist every way they can. Want to go to the spa: pay for it. Want to play golf? Pay for it. Want to make a phone call? Pay for it. By the way: the hotel has many ridiculous rules and they never explain any on them to you. For instance: the beach, which, by the way, is PACKED with SEAGRASS and has very rough waves making it very uncomfortable to enter, has a rule: cannot enter the water before 9am, otherwise an employee yells at you and tells you to get out of the water. That’s right: Iberostar owns the Atlantic Ocean and forbids you to enter it unless it’s in the time they want. Because the beach sucks, all you get is the swimming pool. But today I found out that they even charge if you want to just sit by the pool. That’s right: I woke up early and picked a spot near the swimming pool, and as I’m sitting by the pool, an employee named “Williams” comes over and says that this spot have already been RENTED by someone else. Note that this was never explained to me in any way, so I had to pick my stuff and leave, because despite having arrived early at the pool, by the time the employee explained this, even the spots farther from the pool, which are free, were occupied. If you are looking for an all inclusive hotel with a nice beach, keep looking.

We have been here many times. You should try the Lobby Bar and ask for Veronica .. she’s lovely .. great service and style! We appreciated her time and attention. Her friendly smile and endearing personality really made our time worthwhile.

If you care about where you want to lay your head at night , DONT GO HERE! The pictures are deceiving! We paid for ocean premium balcony rooms! My family (19) people),was here May 29-JUNE 2, check in was disorganized, We all had to change rooms several times, mold and rust all in the bathrooms and on the walls and ceilings! The 1st floor smelled liked urine everyday, the glass doors were filthy, food was left in the hallways for days! Slow drain sink, buffet was okay by the third day no bacon was available for breakfast. There was blood on my bathroom floor, water flowed out to the toilet area, half wall on the shower, floors were dusty! Also there was boo boo on the wall under the tissue! Clearly they did not sweep daily. Don’t call the front desk no one will answer , I had to call the emergency line to get someone to answer. Two people in our party got terribly sick because they both ate a deli sandwich from the cafe and the meat was spoiled. The last two days they were in their rooms sick as dogs! They did give us some little trinkets each day, maybe that was there way of saying sorry for the outdated need renovations asap resort. Also the specialty restaurants couldn’t accommodate our group smh We did get to eat at the hibachi restaurant our last night, our chef wasn’t that into it. The entertainment was lacking , good thing we entertained ourselves nightly The best part of this place is the Pools out side, they are nice, if only we could have stayed outside 24/7!

Bottom line up front…if you care where you lay your head down at night, don’t book this resort. The rooms are so dated and filled with rust it’s ridiculous! The pictures online are a fraud and have to be from 15 years ago lol this place is so old it just needs to be bull dozed down and built back up from scratch. Our mattress box springs didn’t even have a covering. Just hanging out. If you book an ocean front balcony, you are about to be pissed. None of the ocean front balconies face the ocean straight on. Every single one of them is on the side of the building on the corner. I was in disbelief. So you have to look around the corner to see the full ocean. Also, beware that the view also includes a disgusting view of rust old air conditioners. We were in a large party and everyone had to move rooms at least once bc the rooms were so awful. The rooms we landed in were just as awful so it didn’t even matter. We did receive gifts every night from the staff, so that was nice. The food was good for the most part. The exterior amenities were great like the pools. The night time entertainment was tired. Not a lot do in the evenings. Thank goodness we went went a large party and entertained ourselves. The spa was really nice and I did get a great massage. If someone paid for me to go back I wouldn’t even go. I give this place 1/10 stars don’t recommend.