TripAdvisor Traveler Rating

It was my first time in Cancun, and I had a great experience. I would say the customer service was on point. All the staff members were so polite and very kind; they all greeted you with a smile; the server at the buffet was so nice; and the service was great too. There is a lot of activity at the resort; the magic show and fire show were good. There are a lot of activities outside by the pool and the beach. The resort was very close to the fashion mall and very safe. Overall, it was amazing. Definitely, I will come back here and tell all my family and friends about this resort.

POORLY WORST RESORT! I had the pleasure of visiting this resort under the previous administration and had a truly delightful experience back in 2019. However, in the year 2023, when my family and I decided to choose this resort for a momentous occasion - the celebration of four 50th birthdays - it turned out to be an utterly disastrous decision. We deeply regret ever setting foot in this establishment. With a group of 30 people eagerly anticipating this family trip, our excitement quickly turned to disappointment as we encountered one disappointment after another. From the moment we arrived, we were not offered any drinks or given a warm welcome. The resort failed to accommodate our requests for restaurant reservations, leaving us scrambling for dining options. To make matters worse, the quality of the food provided was abysmal. food were served undercooked, and the overall taste of the meals was nothing short of repulsive. Additionally, every single room in the resort suffered from leakages, and the air conditioning units were inoperable. The entire resort appeared dilapidated, with outdated structures scattered throughout and a complete lack of maintenance. It is evident that the resort is severely neglected and not properly cared for. Also, the refrigerators in the rooms were non-functional, adding to our frustration and inconvenience. To add more, I had requested to have dinner at the beach and I was only provided a closed menu which my family and I ended up scrambling for dining options. I had to go outside of the resort to buy insect repellent spray, my mother was bitten in the room by some insect. READ: I implore you to carefully consider your options before selecting this hotel for your vacation. Our experience at this resort was nothing short of a nightmare, and I would strongly advise against subjecting yourself to such a disappointing and poorly managed establishment.

We enjoyed a Birthday celebration with family. The guests are diverse in age and ethnicity, but everyone is here to find their own kind of happiness. The other guests are congenital, we have met some nice people from all around the world. The service is exceptional, the staff is friendly, helpful, and pleased to serve. Housekeeping surprised my husband with Birthday cake decorated bed on his big day.

Worst hotel I've ever stayed at. The all inclusive in Cuba had better food... The buffet was horrible. The Sausages were either undercooked or completely burnt. I took a bite and it wad completely raw. Had reserved the steakhouse for the evening because we hadn't eaten anything but fruit the entire day, and I was so dissapointed. I felt so bad foe the server, because he was so stressed out. One table had completely walked out after having one bite of their food as the man's steak looked grey and boiled. My macncheese was cold and hard. Hos does that even happen? How is it not kept in warm water at least?? My truffle fries were 6 fries with a chunk of parm.. cold. I've never been so dossappinted considering I paid almost $1000 for 2 nights. We had a rental car as we had driven thoughtout mexico and we had gone off the resort for food. The only food that we discovered was ok was the snack truck and that was on the last day. Please get a car and see mexico! The food is so much better outside of the resorts !! This is not mexico. This is a commercial america copycat. The pool was the only nice part. My partner and I were helping save the turtles on the beach from 9pm to 2am! There were a few strangers helping but so many turles were getting stuck in the infinity pool as the sand allowed them to go over and inside. More should be done.

It has been a beautiful experience, a great staff, good amenities and a big and clean hotel, perfect to visit in family. There are a lot of options to do: pools, garden, table games… kids enjoying a lot this place.