TripAdvisor Traveler Rating

This place is absolutely terrible. Had my wedding here. It was awful. This resort is beyond unwhelming. Very boring. Entertainment was terrible both at the pool and at night. I have stayed at plenty of other resorts in my life and this is by far the worst. Resort was in poor condition and extremely dated. When you go away you want to have that special feeling of walking into somewhere nice and inviting after your flight and let the feeling of vacation hit you. When I walked in the entrance for the first time especially knowing my wedding was here I had the feeling of “damn! We (BEEP)-ed up”. The staff was very univiting and not very attentive. Elevators were a problem. Only one lobby bar. As for having a wedding here, they don’t give a (beep) about you. There is no special factor. Broken stuff they just put sheets up and murder scene tape like at the main pool. All stuff you wanna see when you’re having a wedding and family and friends flying in. Felt embarrassed that we chose this place. I could go on but I am telling you save your money and go somewhere else. You won’t be happy here. It sucked.

We are currently at this hotel, today’s date 20th Nov 2025 and felt compelled to write this review right now in order to benefit from what we hope will possibly be positive constructive criticism mainly regarding the service by some of the front of counter staff, namely one of the male bartenders in the theatre bar and a one of the ladies in the afternoon service in the shop. Certain personnel (nameless at this stage) there appear to be very unapproachable, disrespectful, downright rude. Leaving us feeling unwelcome and uncomfortable . This needs to be seriously addressed . This can easily be resolved by training and appropriate supervision. We are hoping this will be taken on board and used in a constructive way, for the benefit of the remainder of our holiday and will also protect the reputation of the hotel who should not be affected by the bad attitude of certain members of its staff.

OMG!!! If you hit the Lobby Bar at the hotel, you will be SOOOO pleased with Veronica!!! She's the BEST!!! She's attentive to your needs, and always makes sure you have a drink in your hands!!! What an AMAZING hire!!!

Veronica Lovbby bar was the best. We loved her smile and her service was amazing. So attentive and knew what we wanted! Gift recommend having her service!!

My husband and I visited Iberostar Selection Cancún in November 11, and our experience was so distressing and disappointing that we left after only one night—paying extra to return to Toronto early. This is the first time we’ve ever had to cut a vacation short, and we have stayed at many all-inclusive resorts before without any issues. Unfortunately, what we experienced at this property was completely unacceptable. We arrived on a Tuesday night and immediately encountered issues. The buffet, which is typically a highlight at all-inclusive resorts, offered very limited options, and the food quality was extremely poor. The meat was hard and chewy, the tacos tasted old, and the overall selection was so unappealing that we couldn’t eat. We hoped our room would redeem the experience, but we were told no room was available and had to wait two hours before one opened up. When we finally received a room, the situation actually worsened. The room had been recently painted, and the paint smell was overwhelming. The odor was so strong that it caused headaches, dizziness, and difficulty breathing for both me and my husband. Sleeping was impossible. Since we couldn’t eat at the buffet, we ordered room service. After waiting almost an hour, they brought us a poor-quality pizza and chicken quesadillas that had a bad smell and were inedible. We contacted concierge again, and they moved us to another room located in the back of the main building where renovations were actively taking place. Although this room didn’t smell like paint, it was extremely cold, and we woke up shivering. We contacted staff to adjust the temperature, but they told us there was no way to change it. When we asked for an extra blanket, they brought us only a thin bedsheet. We also requested someone to come fix the temperature; the staff member said something in Spanish, left, and never returned. As if the night wasn’t difficult enough, the next morning we were awakened early by the sound of loud construction. Dozens of workers began drilling, hammering, and repairing parts of the property, making it impossible to rest or recover from the previous night’s ordeal. When we reported this to concierge and the Air Transat representative, they casually explained that this time of year is renovation season for property maintenance—as if this justified the total lack of warning or consideration. They did not care, nor did they make any effort to change our room or accommodate us in any meaningful way. By morning, I became very sick, vomiting and experiencing low blood pressure, likely due to the cold room, lack of sleep, and inability to eat properly. We were forced to book an early flight home. Since our original flight was scheduled for days later, we had to pay extra to return to Toronto on Wednesday night—less than 24 hours after arriving. To make matters worse, the weather was cold and nobody could use the beach or pools, yet the resort still failed to provide heated rooms or adequate blankets to keep guests comfortable. Overall, this was a terrible experience and completely unlike any all-inclusive resort we’ve visited before. Between the unsafe room conditions, overwhelming paint fumes, freezing temperatures, poor food quality, nonstop construction noise, and the staff’s lack of interest in helping, we felt abandoned and forced to leave early for our own health and safety. We were extremely disappointed and hope the resort takes these issues seriously. Based on our experience, we cannot recommend Iberostar Selection Cancún.