Miguel ,Karlos y Nairana were amazing and the hotel staff were very nice also. however most of the room AC is not working , elevator pretty much is a sauna no even a fan .pool areas acceptable condition but pool diamond brite in very bad condicion . I would never recommended this facility .The entire hotel staff were willing to solve all the issues but they did not have the tools and suport from high management to do so .It is so dissapointment the hotel infrastructure is in very bad condition
Jul 03, 2022
We had an AMAZING time June 29 - July 3rd at the Iberostar Cancun! Everyone from Javier from Amstar who helped arrange travel to/ from the airport thanks to Cheapcarribean.com to Jay in the hotel Concierge to so many more, our stay was absolutely wonderful! The Iberostar alone was pretty nice but after upgrading to Corral, everything went from awesome to AMAZING! We were so impressed with Corral that we got into the travel plan with Jesus as a guide and his manager who was an excellent negotiator and honest man! Jesus is like everyone’s little brother should be! (I’m 51). He’s kind, thoughtful and very knowledgeable! The food at the buffet is amazing! The restaurant’s equally good! The Japanese restaurant gives most stateside Japanese Hibachi restaurants some serious competition! Did I say AMAZING yet? Manuel at the steak restaurant was kind and helpful as well! All of the staff we encountered were sweet, kind and helpful! Joseph who did our photo shoot is a sweet soul with a huge heart! Can’t say enough and can’t wait to get back there!
Giovanni from buffet is incredible!
Jul 02, 2022
Giovanni from the buffet is amazing! He made our experience so delightful and was very kind! I don’t usually leave reviews but I thought he should be recognized! If you ever visit be sure to introduce yourself because he is so kind and friendly.
Jul 02, 2022
Giovanni was very helpful and was constantly checking up on me and my family throughout our 9 day trip, although Giovanni was also checking up on other tables as well, he made sure there was time to help out me and my family. 1000/10 definitely the best!
Jun 29, 2022
Unbelievable Holiday. Staff were amazing. Food was great and the location was unreal. Alexei need to work on his fashion sense. Hotel is in a great location walking distance to the restaurants and the lagoon