Ivan at the restaurant is the best guy ever, helps and is very attentive to details and customer satisfaction.
We like you Ivan and we will be back in December. The food was very good and safe to go eat everyday.
Amazing stay, great staff!
Sep 14, 2021
This Iberostar was wonderful, lots of pros, the beach is beautiful there was some seaweed but not much. All rooms are ocean view and we loved having the view of the pool and ocean. The rooms are clean although when we arrived the floor in our room was dirty and we had no towel to put on the floor in the bathroom which became a puddle every time after a shower, the sink faucets were also leaking water all over, these are the only complaints I have, the bathrooms could use a much needed update. AC worked well and the glass bottles to fill with water are awesome to avoid plastic. The staff were amazing, this is why I keep returning to Mexico. The housekeepers did amazing cleaning our room everyday, concierge were great, entertainment staff (Hector and Franco were always making sure guests were informed on activities and inviting everyone to participate), restaurant staff, everyone provided a 5 star customer service. The buffet was delicious, I could eat the fresh guac all day everyday. We went to 3 of the a la carte restaurants and they were all good, loved the Mexican restaurant right by the beach. The star cafe is awesome for lattes and cappuccinos and it's opened 24/7. Right now because of Covid their sports bar is closed and they stop serving alcohol by 11 pm which is a Cancun rule for all resorts. For anybody who needs a Covid test before going back home you can arrange that right at the hotel, I booked our PCR tests the next day we arrived and it took me 10 mins, we got our PCR tests done on the Thursday, had results by Friday morning and flew on Saturday without issue, you can ask the concierge to print the results for you as well. If you have to get a PCR test the person goes right to your room which is so convenient since we didn't want to disrupt our holiday, we did pay 135 USD each but it was worth it. I highly recommend this Iberostar, you cannot go wrong! I also liked that it's only 20 mins from the airport. For anyone worried about COVID measures they're really good about it, all their staff wear masks and they can provide a mask for you if you forget it, guests wore masks all around the resort indoor areas and when you entered the buffet they give you hand sanitizer.
Great Service - Great People
Sep 07, 2021
Enjoyed the warmth of their service people, everyone of them, went above and beyond to make us feel comfortable and happy. We had so much fun with the service group, starting with Franco, Franco is the best ... you'll hear that all over the hotel, he was always checking on us making sure we were ok and aware of the activities going on, he is such a great kid. Coffee shop was amazing, baristas including Fernando, were great. The nightly show at the amphitheater was a great entertainment, very talented kids, Nina was a sweetheart. Overall, you don't need to leave this hotel to have fun, i felt like in family at all times! Food is great . Rooms need an update...
Sep 06, 2021
Absolutely love Iberostar. The staff is very friendly, the food and rooms great for the price, and the views are spectacular (I recommend the swim out villas). Chef Ivan is worth looking out for on your trip. He’s very helpful and friendly. Will absolutely be coming back.
Ivan is the best chef!
Sep 06, 2021
We loved our stay at the resort. Ivan took care of us and helped us with our Spanish! He got us everything we needed during our time here. I highly recommend looking for him wherever you go. He’s a great person to have around.