TripAdvisor Traveler Rating

Great resort, beach was beautiful only got some seaweed on the last day, a la cart was so good it felt like you were in restaurants off the resorts . Highly recommend this resort!!!

The hotel and view are beautiful. Activities are so fun and they have so many options. Best place I have stayed in cancun

We would give this resort an 8 out of 10. We liked that it wasn't too spread out - easy to get from our room to everything else. The resort was clean, well maintained - beautiful lobby and beach. Rooms/beds were very comfortable. The food at the buffet was very good - the restaurants were ok/not great, but typical of all inclusives. Same with the shows each night. The staff really tried! Service was great and all staff members were helpful. It was not overly crowded - just right the week of March 15.

Veronica at Coral Lobby bar was the absolute best hostess.

I will try to be as balanced about this review as possible. For context, I’ve stayed at multiple all inclusive spots with my wife recently, our all time favourite being the IKOS brand. In comparison to our previous experiences and what we’d expect from a relaxing 5 night break in the sun, our stay at Iberostar Selection was pretty awful. The staff were very rude, especially the salesmen in front of the reception desk that tried to hard sell everything to you. The food wasn’t great either - if you want to eat at the steak restaurant, you need to get there on opening at 5.30pm and you still find a long queue there. Some guests knew how to get on a waiting list but the staff were pretty cagey with that info… unless you spoke Spanish ! The buffet restaurant didn’t require a booking. But the food there was mass produced and very hit and miss. Some days, the veggies weren’t fresh. The freshly made fish wasn’t bad, to be fair. On checking out, I got a massage and it turned out to be pretty stressful as I got shouted at by the lady. All quite comical, if you like tragic comedies. Once again, this goes down to the demeanour of their staff, very rude. To cap it all, not all drinks are free. I ended up having to buy a bottle of alcohol (as they’d run out of the cheap one) but got accused of stealing the bottle later. The final straw that broke the camels back was at the Japanese restaurant, our booking was cancelled as we were 12 minutes late. No one told us the grace period to hold the table was 10 minutes. They weren’t having any explanations and wouldn’t even squeeze us in for an hour. Overall, the place was crowded, noisy, not relaxing and staff were rude. I will never go back again and will stick to IKOS and other better brands in future.