TripAdvisor Traveler Rating

Our stay has had many positive aspects, but we experienced an uncomfortable situation that impacted our vacation. After check-in, we were invited to breakfast the following morning. Upon arriving, we learned that the breakfast also included a membership presentation. We agreed to listen while having breakfast. During the presentation, we explained several times that we were not interested in purchasing a membership and that we needed to return to our room because our one-year-old child was becoming tired and upset. Despite our repeated attempts to end the presentation, the discussion continued. Toward the end, after we again indicated that we were unlikely to be interested and needed to leave, a salesperson made a comment referencing our Indian background. Regardless of the intended meaning, the remark made us feel uncomfortable and singled out based on our ethnicity. As parents traveling with a young child, we would have appreciated more respect for our time and a smoother conclusion once we had clearly declined the offer. We hope management reviews how these presentations are conducted and ensures all guests feel respected and comfortable throughout their stay.

Love the iberostar hotels and this one is no exception. From the moment you step out of the ride from the airport you are welcomed back like family. The staff is kind, courteous and eager to make your stay enjoyable. Every area is impeccably clean. My son and I had an amazing view of the ocean and couldn’t have been happier. There was always something great to eat!

Amazing views from my room! Staff was very helpful and super friendly. Veronica Chavez our server was superb!!! Very attentive!!

Great service, we spent most of our time at Las Perlas pool Bar and Veronica took really good care of us. This is my 2nd time at this resort and I’ll definitely come back. Thanks to all, please take good care of Veronica and her staff. ??????????

My husband and I got married here on 04.25.2026 and had the biggest wedding yet, consisting of a little over 80 people. We had the most beautiful wedding to ever exist, although the wedding planning could have been a million times better, I learned all inclusive does not include wedding costs. Everything was an additional costs which is crazy considering the people would not have stayed on your property if it wasn’t for us. Additionally, on the wedding day several things were needing to be set up and placed and weren’t. I try not to dwell on what could have been but it is disappointing. My sister did have an allergic reaction at the Caribbean restaurant. The allergy was disclosed prior to being served. The waitress got the dishes mixed up and she ate the food she has an allergy to which was very scary. She did have a reaction and struggled the rest of the trip. I do think the rooms need to be updated, and room service should be available 24/7. Overall, a great resort. The water on property is stunning. Food was good, we found ourselves at the buffet most of the time. I could see myself going back.