All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Playa Mujeres 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

648

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  •  Personalized Agent service for exceptional continuous assistance.
  •  Beach Agent services and assistance from sunrise to sunset.
  •  Instant messaging services with your Personal Agent.
  •  Priority reservations at specialty restaurants.
  •  Personalized and seamless check in and check out at the lounge.
  •  One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
  •  Access a variety of spa services at a preferential price of 20% off.                     
  •  Preferential room locations with the best views.
  •  Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
  •  Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
  •  In-suite selection of fine liquors.
  •  Enhanced minibar restocked daily.
  •  In-suite coffee machine with specialty coffee pods.
  •  Premium set of bathroom amenities.
  •  Curated selection of top tier spirits.
  •  Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  •  Access to the private Star Class™ Lounge, a haven of elegance.
  •  Distinctive wrist bracelet for recognition and privileges.
  •  Exclusive private pool for Star Class™ guests*.
  •  Exclusive beach area with bar-to-sun lounger waiter assistance.

*Availability dependent on the resort

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities


Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Playa Mujeres, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.3
  • Location 4.4
  • Rooms 4.2
  • Service 4.3
  • Value 4.1
TripAdvisor users rated this property 5 out of 5

Planet play

J4915OWmichaelb on Jul 05, 2025

Had an amazing time at planet play, jennifer and karla are the best!! Jennifer even pkayed tag with us. Would highly recommend.

TripAdvisor users rated this property 4 out of 5

Family Vacation

BEEspo82 (Kalamazoo, Michigan) on Jul 05, 2025

While we feel that there are a lot of improvements that could be made to this resort, overall we had a nice time. Our favorite day was taking the catamaran to Isla Mujeres using Nexus through the hotel. Our captain and boat crew were great! Francisco at the main pool was our guy. He made us feel like family and it was a pleasure getting to know him throughout the week. As far as improvements: 1. Check-in was a nightmare. We were assured prior to checkin that our Marriott status would get us upgraded. Not the case at all. 2. Getting restaurant reservations for a group larger than 2-4 was impossible without finagling with staff. 3. The rooms leave something to be desired. Requesting a dehumidifier is almost required. Things are damaged, dented, scuffed, leaking and in general disrepair. They’re mostly fine but not 5-star. Daily room cleaning was hit or miss. 4. It’s nearly impossible to get a lounge chair near the main pool without getting up at 5am and running. The place is HUGE. Expect to walk. We made the most of it and had a great a family vacation. The staff at the resort makeup for most of the negatives. We loved Fuel for coffee, ice cream, the habachi restaurant, lunch outside everyday and breakfast at the buffet daily. Our kids loved the lazy river, pools and slides. Overall, we wouldn’t return, but had a good time. We’ll try somewhere new next vacation.

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Vacation Offers

  • Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.

    Cancun, Liberia

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