All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Cancun 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

648

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  •  Personalized Agent service for exceptional continuous assistance.
  •  Beach Agent services and assistance from sunrise to sunset.
  •  Instant messaging services with your Personal Agent.
  •  Priority reservations at specialty restaurants.
  •  Personalized and seamless check in and check out at the lounge.
  •  One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
  •  Access a variety of spa services at a preferential price of 20% off.                     
  •  Preferential room locations with the best views.
  •  Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
  •  Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
  •  In-suite selection of fine liquors.
  •  Enhanced minibar restocked daily.
  •  In-suite coffee machine with specialty coffee pods.
  •  Premium set of bathroom amenities.
  •  Curated selection of top tier spirits.
  •  Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  •  Access to the private Star Class™ Lounge, a haven of elegance.
  •  Distinctive wrist bracelet for recognition and privileges.
  •  Exclusive private pool for Star Class™ guests*.
  •  Exclusive beach area with bar-to-sun lounger waiter assistance.

*Availability dependent on the resort

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities


Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Exceeded our expectations!

TamaraA931 on Apr 27, 2024

Great experience! Star class/prime with butler service definitely worth it. Great resort, rooms, service, food, staff and entertainment! Isauro and Robert were the best butlers in Mexico! Azael and Oscar from entertainment were a lot of fun on the beach! We actually had a better experience here than at some of the more high end exclusive resorts in Mexico.

TripAdvisor users rated this property 4 out of 5

We Enjoyed the Planet Hollywood!

Taylor W on Apr 27, 2024

We have been to numerous all-inclusive resorts of all types and classes, and we enjoyed our stay at the Planet Hollywood. The Good: Beach was big and clean, and we were surprised there was barely any seaweed. They have a bar on the beach which we didn’t use but to good to have. Food was also good. We found the room service lunch/dinner menu was better than the late night menu which can be expected. The sushi restaurant was AMAZING. We didn’t do the teppanyaki show because we preferred the regular menu. Shout out to Antonio who was hands down one of the best waiters we’ve ever had. Steakhouse was also good, and we found Italian and Mexican to be mediocre. Oh I can’t forget the Gus Fiery burger spot which we enjoyed for lunch by the pool everyday. Room was big and clean, and we did a swim up suite which I highly recommend for families travelling with toddlers. We would hang out in the pool and have drinks while the kids napped or went to bed at night. Kids pool are was great! We would get up at 5-6 every morning and reserve one of the cabanas which was a nice base for the day. We also loved the lazy river. I liked how they played music and clapped when we entered the lobby upon our arrival lol. The Bad: We were only allowed to order 4 items from the bar service per day. So if you wanted beer and water, you could only order a total of 4 so we were limited to 2 waters and 2 beers per day. Then on weekdays I think that number goes down to only 2 per day which is ridiculous. There was one day it took like 8 hours to get the delivery because they were understaffed. Bars were also understaffed at times which led to long wait times.

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Vacation Offers

  • Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.

    Cancun, Liberia

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