All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Cancun 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

648

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  •  Personalized Agent service for exceptional continuous assistance.
  •  Beach Agent services and assistance from sunrise to sunset.
  •  Instant messaging services with your Personal Agent.
  •  Priority reservations at specialty restaurants.
  •  Personalized and seamless check in and check out at the lounge.
  •  One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
  •  Access a variety of spa services at a preferential price of 20% off.                     
  •  Preferential room locations with the best views.
  •  Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
  •  Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
  •  In-suite selection of fine liquors.
  •  Enhanced minibar restocked daily.
  •  In-suite coffee machine with specialty coffee pods.
  •  Premium set of bathroom amenities.
  •  Curated selection of top tier spirits.
  •  Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  •  Access to the private Star Class™ Lounge, a haven of elegance.
  •  Distinctive wrist bracelet for recognition and privileges.
  •  Exclusive private pool for Star Class™ guests*.
  •  Exclusive beach area with bar-to-sun lounger waiter assistance.

*Availability dependent on the resort

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities


Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

A Good Time

girltravels13 (Pennsylvania) on Jun 16, 2024

Recently visited this resort to celebrate my daughters birthday last week. Prior to booking, I had read some reviews that would normally stir me away from booking this place, but due to all of the kid friendly activites offered, I took a chance. I am so glad I did. When we arrived, we were greeted and treated like royalty. Upon entering the lobby, there is staff lined up at the door that claps when you walk in. It really makes you feel like a star. We booked for star class, so we had our own check in area. We were greeted with welcome drinks at the check in section, which is always a plus for me. Check in was smooth. The women who assisted me was so nice. Our room wasnt quite ready but we got to meet our first butler Oscar. He took us on a small tour and then to get food. We communicated via whats app, so he was able to text me when the room was ready. We booked a swim up room. It was beautiful. They even decorated it for my daughters birthday and left cool little gifts on her bed. To ensure the star class guest have round the clock assistance, we are assigned two butlers. Our second butlers name was Roy. They rotated shifts assisting us. Both took such great care of us. They would schedule our meals without us even asking. If you frequent all inclusive resorts often, then you know how important that is because the reservations get booked so fast. The property itself is nice. Its a kids dream, as it has a kids splash pool area, wave runner, lazy river, multiple pools, mini golf, trampoline park, basketball court, batting cage, and other activites. We attended a foam party at the kids splash pool & my daughter had so much fun. Overall, I would definitely stay here again, as there is tons to do and the property is nice. Our butlers provided top notch customer service, which is the most IMPORTANT thing when choosing where to stay. The only con to this hotel is the food. Its not really as good as other resorts in Mexico I have visited. I knew this going into booking this place, we there were many reviews that said it. However, I am currently dieting so it ended up working out for me lol. However, the hibachi restaurant food was good! The drinks were also pretty good as well.

TripAdvisor users rated this property 5 out of 5

This hotel is a must 5* holiday

Lindsay M (York, United Kingdom) on Jun 15, 2024

Amazing family holiday. Beautiful hotel, from the stepping off the Tui coach staff worked tirelessly to ensure our stay was perfect. I’ve never stayed in a hotel with such friendly, warm service from beginning to end. We got chatting to a lovely waiter in the buffet on our first morning (wish I had taken his name, he had previously worked in hard rock) he was a delight to see every morning, I could tell he genuinely loves his job, even if he wasn’t serving us he would always greet us when he saw us. The gardens are spotlessly maintained, it’s incredible how hard they work in the heat. Throughout our stay I saw maintenance taking place, constantly someone painting to keep the hotel looking fresh. Our favourite restaurant was the steak house, we had 3 delicious meals in there, my 13 year olds favourite was the Mexican. In the 11 nights we stayed we didn’t have a single bad meal, plenty to choose from. My only slight problem with this hotel is the guests, some are exceptionally rude to the staff absolutely no manners, and pretty disgusting. Then the young adult men who can’t handle their drink. They seem to become arrogant and immature once they’ve had too many drinks, strutting around barging into other guests in the evening. We had a swim up room, room 31110 this is a perfect location for the main pool and beach. The shore restaurant was next door we had several delicious meals in here. Don’t think twice about booking this hotel, it’s a perfect family get away 100% recommend

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Vacation Offers

  • Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.

    Cancun, Liberia

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