Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.
This is our first family holiday since covid, was so looking forward to it. What a disappointment. This is not a good hotel. We booked through tui and are staying in the family section of the hotel. I did not know when booking that there was a star glass or adult sections of this hotel. This was advertised as a new hotel and did not have any reviews on the tui website at time of booking!!! Will never make that mistake again booking without reading reviews. Staying in the family section of this hotel u are treated like second class citizens, my husband asked for a bottle of water from the bar at reception this morning as we are going on a trip and was told that only star class are entitled to bottled water!!! We could not access any restaurants as they are constantly booked up by 7pm, star class are allowed to book restaurants but not us, if want to eat at one of the restaurants u have to be down by 5.30 to get a buzzer. Then wait between 1-2 hours!!! Lunch time is an absolute nightmare as well, 1 hour wait for a burger and chips from fast food restaurant. There is a main buffet restaurant (open only breakfast and dinner)but the food is not good, one of the worst buffet restaurants I have encountered at a 5 star resort/ hotel
and I have been 2 lots of places around the world and this is 3rd time in Mexico. There is not enough restaurants or staff for the amount of people in this hotel. My husband and daughter went to get breakfast at the buffet at 9.15am before our trip and was told it was 45 min wait!! It is only the restaurant that is open for breakfast. Its absolute joke!!! I have also been ill,With stomach cramps and sickness for 2 days ??????
There is also a lack of access to water, u have to ask for it at the bar or from the waiters at the restaurant. They bars don’t open till 10am, so if u are at the beach or pool early u can’t get water unless u walk back up to the restaurant and bother 1 of the busy waiters serving breakfast. I could go on and on on!! How bad this hotel is!!! Do not come here if u want a nice relaxing hotel, every day feels like a battle!!! Most of the staff are really nice and friendly, the maid services are very inconsistent, the rooms are damp with condensation all over the walls. The mini bar was not getting stocked, if u want to complain u will have to stand in a queue for a least 45mins, u have to queue for everything in this place, never experienced anything like it in 5 star resort. Do not come here!! Much better hotels in Mexico!!! Feel like I have been ripped off and been missold £7000 holiday. Have put in a formal complaint with the hotel and will be doing the same with tui, one more thing!!! The drinks are horrible, wine like vinger and cocktails sugary and disgusting, I have started drinking beer because that’s the only thing that’s decent. I have another week to go in paradise!!??wish me luck!!
Jul 02, 2022
Group of 15, friends and family with kids aged 11 and up. Every worker we met at the resort was amazing. I highly recommend upgrading to Star Class and a swim out room. Gigantic shout out to Enif, our PA as well Monse, Miguel (Superman), Eddson (Superman), Ciro The Hero, Memoz, and Ervin. Every single one of those people made our stay so fun!