All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Cancun 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

648

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  •  Personalized Agent service for exceptional continuous assistance.
  •  Beach Agent services and assistance from sunrise to sunset.
  •  Instant messaging services with your Personal Agent.
  •  Priority reservations at specialty restaurants.
  •  Personalized and seamless check in and check out at the lounge.
  •  One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
  •  Access a variety of spa services at a preferential price of 20% off.                     
  •  Preferential room locations with the best views.
  •  Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
  •  Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
  •  In-suite selection of fine liquors.
  •  Enhanced minibar restocked daily.
  •  In-suite coffee machine with specialty coffee pods.
  •  Premium set of bathroom amenities.
  •  Curated selection of top tier spirits.
  •  Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  •  Access to the private Star Class™ Lounge, a haven of elegance.
  •  Distinctive wrist bracelet for recognition and privileges.
  •  Exclusive private pool for Star Class™ guests*.
  •  Exclusive beach area with bar-to-sun lounger waiter assistance.

*Availability dependent on the resort

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities


Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 4 out of 5

Butler Service Highly Recommended!

N9898ACryanm on Feb 23, 2024

Very good trip! Not sure where to start, it all I can say is Star Class Junior Suite Swim Outs at the Adult Scene is the way to go! Our two Butlers, Damian and Frenanda, made this trip memorable. Beds were super comfy, & butler service was amazing! Food at most restaurants were good, upgrade to pool side cabana is definitely worth it! Only negative we can really think of is the adults pool was not heated so luckily our adult swim out pool was, where our group spent a lot of time.

TripAdvisor users rated this property 2 out of 5

Not worth the money. Everything is an upcharge and the expectations for the price are not even in the same ballpark.

GarethN (Canmore, Canada) on Feb 23, 2024

This is a long read. I wouldn't like to see anybody else spend as much as this resort costs have their expectations not met. This is my experience, yours may be different. It was not all bad but it it was enough that we won't go back. Firstly we booked The Hard Rock in Cancun through Westjet Vacations and were supposed our itinerary said Planet Hollywood. We still don't know why. The resort itself it nice. It has a good layout and a beautiful beach. It's a family resort with an adult section, we spoke to some people that had been there who said the star class upgrade is ok but it's designed more for families, if anything go for the adult section upgrade. When we checked in they kept pushing for the adult upgrade and dropping the price to do it per couple (we were 2 couples) with the promise of an adult pool and adult only restaurants and a bar. We finally relented when the price become reasonable based on the sales pitch. We paid and headed to our rooms (after being told they couldn't move us the adult side rooms as there was no space but we could have everything else). We got to the room to find 2 beds not the king we reserved, same for the other couple. We immediately phoned the front desk and were told you can't get a king if you're staying 10 days...what? We were tired, it was late, we took that battle up in the morning. Next issue, this stupid app you have to use for everything! You have to book all your suppers through it but here's the catch. You can only do it between 8am and 4pm on the day of!! So that night we had to either go buffet which closed in 15 mons or stand at the door of a restaurant and try our luck. Thankfully the person at the desk took sympathy (this became the theme for the 10 days - we couldn't get a booking anywhere ever! More on that later). In the morning we went to the front desk and had to literally argue to get the room we reserved, we wasted a whole morning but magically they found 2 rooms - we also found out from other guests that the adult side had lots of empty rooms! We decided to go to the adult pool, good luck getting a seat around it, we never did no matter how early we got up and spent the time at the kids pool. As for the 2 adult restaurants, we couldn't get into them either through the app. Frustrated we went back to the front desk and asked what we paid for? No poolside seating and the only two restaurants can't be booked. Eventually we were passed off to a rep who, to her credit, worked with us to resolve issues. We didn't get our money back but we did get a cabana thrown in and 25 minute massages for all. No where near the value we paid for but Alexis did her best. She also booked us into 2 of the restaurants so we didn't have to stand outside hopeful. The food was generally good but the bars are brutal. One bartender and a big line up constantly. Definitely felt intentional. Also a VERY limited supply of liquor. We found cocktail menus on the app and asked for a drink and twice were told by bartender they've never seen those menus and don't have the liquor anyway. Another issue I can't explain is unless you're doing tequila shots you don't feel the alcohol. We're not big drinkers but I owned and Irish pub for 24 years, there's no way I should have been able to drink as much and feel nothing. You are constantly bombarded to buy extra stuff, photos, spa treatments etc. They used to have alcohol in the rooms, that's now a $40 US charge. No snacks, couple of cans of pop and one beer in our fridge. We could have gone to other resorts with this level of amenities for considerably less, this pricing was up in the definite 5 star range. If you have kids its a good resort, there's stuff for them to do, however a lot of it is an upcharge like the trampoline park. The kids section of the buffet is small and empties quick! And for some reason fries are like gold (as is ketchup). We spoke to a lot of people that felt the same and won't return. Some had just done another week at different resorts in the area and all said they wish they'd stayed at them.

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Vacation Offers

  • Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.

    Cancun, Liberia

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