All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Cancun 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

566

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  • Personal rides with preferred bar labels and in-room snacks.
  • Preferred room location.
  • Personal Agent.
  • Private pool for Star Class guests.
  • Nightly turndown service.
  • Preferential reservations at a la carte restaurants.
  • Exclusive beach area with dedicated bar and waiter service.
  • Exclusive access to The Green Room lounge.
  • Personalized check-in and check-out in the lounge.
  • Complimentary early check-in and late check-out (based on availability).
  • Daily continental breakfast, afternoon snacks and evening hors d’oeuvres including decadent desserts in green lounge.
  • Upgraded robes and slippers in room.
  • 25% discount on spa treatments (restrictions apply).
  • Upgraded room service menu and upgraded mini-bar restocked daily.
  • Selection of in-suite liquors (one bottle per week).
  • Complimentary access to the hydrotherapy pool (reservations required, one session per person per stay).
  • Pillow menu.

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities

Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

so far there is no star class treatment

JORGE C on Sep 23, 2023

He have 2 rooms for 2 nights 3 days , they do not give you what you booked , no premium drinks even what they said special premium selection at the rooms not even beach bags , giving you really poor excuses about the lack of service . We are right night a the the night club and they ask us to leave the place we’re sitting because we haven’t ask for extra cost drinks on top of that it’s seems like funny business when we have booked “ the star class “. So far there is no way I can tell someone else to stay in this hotel . Room 23210 (9841793052 )

TripAdvisor users rated this property 5 out of 5

LOVELY

Tasha W on Sep 20, 2023

A lovely stay, really enjoyed this resort. A huge shout out to Gonzalez entertainment team, He is a real credit to your hotel. Another shout out to Gio (Giovanni), our waiter for breakfast, another credit to you guys. Thank you!

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