All inclusive

Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort

Cancun 5.0

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Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

566

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  • Personal rides with preferred bar labels and in-room snacks.
  • Preferred room location.
  • Personal Agent.
  • Private pool for Star Class guests.
  • Nightly turndown service.
  • Preferential reservations at a la carte restaurants.
  • Exclusive beach area with dedicated bar and waiter service.
  • Exclusive access to The Green Room lounge.
  • Personalized check-in and check-out in the lounge.
  • Complimentary early check-in and late check-out (based on availability).
  • Daily continental breakfast, afternoon snacks and evening hors d’oeuvres including decadent desserts in green lounge.
  • Upgraded robes and slippers in room.
  • 25% discount on spa treatments (restrictions apply).
  • Upgraded room service menu and upgraded mini-bar restocked daily.
  • Selection of in-suite liquors (one bottle per week).
  • Complimentary access to the hydrotherapy pool (reservations required, one hour per person per day).
  • Pillow menu.

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities

  • Children’s pool
  • Planet Play available ($)

Stars Kids Club

Stars aged 4-12 can enjoy supervised activities such as; 

  • art
  • gym time
  • dance parties
  • friendly award competitions
  • themed events
  • weekly awards ceremonies
Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12
Type Amenities
Overtime Bar & Grill Bar, Sports bar
The Premiere Bar & Lounge Bar, Lounge
Twist Social Bar Bar
Point Break - Pool Bar Bar, Pool bar
Studio Disco Bar & Lounge Nightclub Dance floor
Blue Lagoon - Lazy River Grotto Bar Bar, Swim-up bar
Blue Crush Pool Bar & Grill Bar, Pool bar Food options available
Overtime Sports Bar Bar, Sports bar Food options available, Live DJs
STAR Class™ Pool Bar ($) Bar, Pool bar
STAR Class™ Bar ($) Bar
Check-in time: 3:00 p.m.

Check-out time: 12:00 p.m.

Wi-Fi

  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
Buffet Buffet International Breakfast, Dinner, Lunch
So Cal Gourmet Emporium Buffet International Breakfast, Dinner, Lunch
Guy's! Burger Joint À la carte American Lunch
East Sushi & Teppanyaki Bar À la carte Asian, Sushi Dinner
Sunset Strip Steakhouse & Grill À la carte Grill/steak house Dinner
Gusto Italian Trattoria À la carte Italian Dinner
Sutra Indian Restaurant & Hookah Lounge À la carte Indian Dinner
La Cocina Mexican Cuisine À la carte Mexican Dinner
The Shores Beach Club & Restaurant À la carte International Lunch
Fuel Coffee Co. Café Coffee and Pastries Snacks
6th Sense - Chef's Table À la carte Chef's Table Dinner ($), Reservations required
STAR Class™ Bar & Grill À la carte American Dinner ($)
  • Rooms: 566
  • Built in: 2020
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
Crta Punta Sam, SM006 MZA Lote 07-08
Zona Costera Zona Municipal de Isla Mujeres, QRoo
Quintana Roo, Mexico
35 km from CUN
  • Beach front
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited domestic drinks

Pools

  • Outdoor pools: 4
  • Cabanas available ($)
  • Lazy river: Included
  • Water slides: Included

Golf

  • Mini golf: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site
  • Tour excursions: on site ($)

Other activities

  • Jurassic Splash Park
  • Planet Play available ($)
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Not a 5 star hotel, terrible

Trip621480 on Jul 02, 2022

This is our first family holiday since covid, was so looking forward to it. What a disappointment. This is not a good hotel. We booked through tui and are staying in the family section of the hotel. I did not know when booking that there was a star glass or adult sections of this hotel. This was advertised as a new hotel and did not have any reviews on the tui website at time of booking!!! Will never make that mistake again booking without reading reviews. Staying in the family section of this hotel u are treated like second class citizens, my husband asked for a bottle of water from the bar at reception this morning as we are going on a trip and was told that only star class are entitled to bottled water!!! We could not access any restaurants as they are constantly booked up by 7pm, star class are allowed to book restaurants but not us, if want to eat at one of the restaurants u have to be down by 5.30 to get a buzzer. Then wait between 1-2 hours!!! Lunch time is an absolute nightmare as well, 1 hour wait for a burger and chips from fast food restaurant. There is a main buffet restaurant (open only breakfast and dinner)but the food is not good, one of the worst buffet restaurants I have encountered at a 5 star resort/ hotel and I have been 2 lots of places around the world and this is 3rd time in Mexico. There is not enough restaurants or staff for the amount of people in this hotel. My husband and daughter went to get breakfast at the buffet at 9.15am before our trip and was told it was 45 min wait!! It is only the restaurant that is open for breakfast. Its absolute joke!!! I have also been ill,With stomach cramps and sickness for 2 days ?????? There is also a lack of access to water, u have to ask for it at the bar or from the waiters at the restaurant. They bars don’t open till 10am, so if u are at the beach or pool early u can’t get water unless u walk back up to the restaurant and bother 1 of the busy waiters serving breakfast. I could go on and on on!! How bad this hotel is!!! Do not come here if u want a nice relaxing hotel, every day feels like a battle!!! Most of the staff are really nice and friendly, the maid services are very inconsistent, the rooms are damp with condensation all over the walls. The mini bar was not getting stocked, if u want to complain u will have to stand in a queue for a least 45mins, u have to queue for everything in this place, never experienced anything like it in 5 star resort. Do not come here!! Much better hotels in Mexico!!! Feel like I have been ripped off and been missold £7000 holiday. Have put in a formal complaint with the hotel and will be doing the same with tui, one more thing!!! The drinks are horrible, wine like vinger and cocktails sugary and disgusting, I have started drinking beer because that’s the only thing that’s decent. I have another week to go in paradise!!??wish me luck!!

TripAdvisor users rated this property 5 out of 5

Great time!

N6896FCamyc on Jul 02, 2022

Group of 15, friends and family with kids aged 11 and up. Every worker we met at the resort was amazing. I highly recommend upgrading to Star Class and a swim out room. Gigantic shout out to Enif, our PA as well Monse, Miguel (Superman), Eddson (Superman), Ciro The Hero, Memoz, and Ervin. Every single one of those people made our stay so fun!

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