TripAdvisor Traveler Rating

We stayed here over New Year's Eve with our family of 4, including two little boys (aged 5 & 7). It was OK. Based on the reviews, I thought it would be better. Pool was cold. There is not an official kids club, they have an activity center to rent games. Restaurants were slow. Service was OK. Getting chairs at the beach was difficult - would go out at 7am and all the front rows were taken as well as the pool chairs. On New Years Eve, the party / music on the beach was SO LOUD it sounded like it was happening in our room. They should put families with little kids on the opposite side of the hotel from the party. By 1am, I called the front desk and they kept telling me that the party was 'over' but the music was still going. The Gentlemen I spoke to told me they would compensate us for our room that night. When we went to check out, they told us no one noted it in the system and they wouldn't comp the room. We've stayed at the Ritz before too and it was a much better experience.

The Westin recently organized a Christmas bottomless brunch, similar to many hotels in Grand Cayman where family brunches are a popular Sunday tradition. A group of over ten of us attended, but unfortunately the experience was a disaster. At 170 KYD per person, it was simply not worth the price. The drinks were the first disappointment: the bar offered only two pre-made cocktails, both made with tequila, which none of us drink. When I asked the bartender if I could order something else, I was told to wait for the server, and when the server arrived we were informed that the only options available were prosecco, beer, or wine. Even when we requested an Aperol Spritz, which is based on prosecco, we were told no. Most of the ladies in our group don’t drink beer or wine, so prosecco was the only option left, which felt very limiting for what was advertised as a bottomless brunch. The food was equally underwhelming. On arrival, I was shocked to see boxes of cornflakes on the buffet — more reminiscent of a budget hotel breakfast than a festive family Christmas brunch. For the four vegetarians in our group, there were only salads and side dishes, with no proper main courses available. The turkey and desserts were the only redeeming elements, but overall the food quality was poor. To make matters worse, we were seated outside in the direct sun with no cover, and only one fan in the area, which was pointed at another table. We were left sweating, uncomfortable, and even our makeup was melting in the heat. We have attended brunches at Kimpton and Indigo, and while it may not be fair to compare, the difference was striking. At those venues, there were beautiful cocktails to choose from, attentive servers who kept drinks flowing, and food that was genuinely impressive. The Westin, by contrast, fell far short of expectations. Between the limited drinks, disappointing food, and uncomfortable seating, this brunch was a complete letdown. At such a high price point, the experience needs major improvement, but for us it was definitely a “never again.”

The food by the pool was absolutely disgusting. I would not recommend getting the fried fish bowl. They gave us all the fried crumbs they had at the bottom and yeah that’s what we ate and paid very much for it. Disgusting we brought it to the waiters attention and he just disregarded us. Not nice.

Here now. Titanium member. Horrible! Booked an island view room, the view is of the parking lot and main road, constant noise and zero “island” view. Almost impossible to get chairs at the beach unless you get up at 6 am. Bartenders and front desk very unfriendly. Huge disappointment.

The Westin Grand Cayman is hands down our favorite getaway. We’ve been there three times already and cannot wait to return. From the moment you arrive, the staff make you feel genuinely welcomed. Everyone is friendly, helpful, and always happy to go the extra mile. The food and drinks at the pool area are absolutely phenomenal and a highlight of every stay. Whether you’re relaxing by the water or enjoying a casual meal, the quality and service never disappoint. A special thank-you to Shirlando and Lekiysha, who went above and beyond to keep our kids (5 and 7) entertained. Their energy, kindness, and genuine care truly made our experience even more memorable. They are wonderful people and a real asset to the resort.