TripAdvisor Traveler Rating

My wife and I thoroughly enjoyed our stay at the Westin. Upon arrival, Natalie was an absolute joy to work with. She was thoughtful, kind, engaging, resourceful, and committed to making sure our stay was excellent. She took her time. It was like we were the only ones in the resort. She even gave us restaurant recommendations. It was our first time, and she treated us with premier hospitality. Kadeen handled our bags. We had to change rooms, and he literally waited with us and then transported our bags. This blew me away. He even gave us restaurant recommendations and walked us through the resort. He hailed the best cabs and was stellar during the whole trip. Michael was the best server I've ever experienced. His quiet voice was his gentle way of making sure that you had everything you needed. I hope he's in leadership the next time we arrive. Sean was so pleasant, patient, kind, and so personable. Lawrence made sure that all of my allergies were considered as he served me omelets each day. He was so thoughtful and accommodating. Arun was engaging and personable while keeping the gym clean. I'm grateful for him. Sanjee was a sweet presence at the front desk amid her pregnancy. She was kind, thoughtful, and patient with us as we navigated different aspects of our trip. We are definitely going back as long as the Bonvoy points stay fair. It's an amazing place with beautiful water, amenities, and rooms. Thank you!

This was not our first stay at The Westin Grand Cayman, and once again, the experience was absolutely top-notch. Every time we visit, we are reminded why we keep coming back. The hotel is beautiful, the beach is amazing, and the level of service is consistently excellent. A very special recognition goes to Adela Dicon from the Front Desk. From the moment we arrived, Adela made us feel genuinely welcomed and well taken care of. She was always professional, warm, attentive, and willing to go the extra mile to make sure everything was perfect during our stay. Her personal attention and kindness truly made a difference. We would also like to recognize Rodrigo at Cayman Coffee Exchange, who was always friendly and welcoming and made our visits there a pleasure, and Aramis at the beach, whose great attitude and attentive service made our time by the water even more enjoyable. The entire team at The Westin Grand Cayman does a fantastic job. It is people like Adela, Rodrigo, and Aramis who make a beautiful hotel feel even more special and keep us wanting to return. Once again, another wonderful stay. We are already looking forward to our next visit!

Literally, I can not say enough GREAT things about this resort. From the moment we checked in, it was clear the employees care about service. This was our second visit to this property and, again, ZERO complaints, and I can not wait to visit again ASAP. We enjoyed breakfast each day and, from day one, Valentino knew our names and drink requests. We came back each day, and he greeted us, BY NAME, and offered another ray of sunshine. Truly, HE got my day off to a wonderful start each morning!! On our last day, we hugged as if we were long-time friends. That does NOT happen unless people really care about the work they do and enjoy it. The team at the swim-up bar was always professional and welcoming. Even when they got busy for happy hour, they always treated us with care. I never once felt I was "bothering" them. We rented a beach pod one day, and the beach staff that day, and every day, were right on top of things. Press a button when you would like something, and they appear, ready to bring food, drinks, whatever you need. I hope that SOON we will be on our third trip back to this great resort. If you are trying to decide if this resort is "worth it," let me help you. YES, YES, YES. They are on a beautiful stretch of beach, have a great pool, and have a caring and hard-working team to ensure you have a great trip. If I could, I would give this property 10 stars out of 5.

We enjoyed a 7 Night stay at this property. The hotel has a beautiful beachfront and pool area. There are plenty of chairs and cabanas (for rent), available around the pool area and on the beach. The poolside bar does an excellent job of taking care of everyone. The indoor bar has a good food selection of bar food and entrees and the service is great. The breakfast buffet was very good, offering a large selection of breakfast items along with a made to order omelette station. The coffee shop cafe has a great selection of sandwiches, snacks and hot and cold drinks. We had a King Ocean Front Room which was well appointed and the housekeeping staff did an excellent job. The evening “Turn Down Service included two Tortuga Rum Cakes each evening, which was a nice touch. We throughly enjoyed our stay and highly recommend this Westin Property if you are visiting Grand Cayman.

Wrapping up a week at the Westin in Grand Cayman and I have to say it's been wonderful. The location is perfect, near to everything we enjoy (restaurants, diving, Camana Bay) and the service has been a delight. Everyone has been cheerful and quick to try and make the stay enjoyable. And a special call out to Arun who took especially good care of us. Thank you to all!