The Westin Grand Cayman Seven Mile Beach Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1229 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic stay

Vacation559552 on Jun 26, 2022

We came back to Grand Cayman after waiting for 2 1/2 years from Covid restrictions. We had been here in 2019 and stayed at the Turtle’s Nest Inn in Bodden Town. We rebooked to stay again, under the new name Seabreeze Villas this time too. Unfortunately, our condo was broken into by means of a crowbar through the kitchen window and my purse was stolen with all my money, credit cards drivers license in it. After sorting out our losses we immediately called the Westin to see what they could do to help us. We could not stay at the Seabreeze Villas one more minute. The Westin did everything the other place should have. They offered us nothing but immediate hospitality. The first person who met us at check in, Candice, saw the notes from my husbands call earlier. She deeply apologized for what we had been through, and did everything she could to make our stay as wonderful and healing as possible and continued to do so until we checked out. Because of this, we will return to Grand Cayman, and we will stay with the Westin. We are grateful for their professionalism and willingness to go above and beyond to make our trip not a complete loss.

TripAdvisor users rated this property 5 out of 5

10 year anniversary trip at the Westin

aroundtheworldSarah (Milwaukee, Wisconsin) on Jun 17, 2022

We stayed at the Westin in early June to celebrate our 10 year wedding anniversary. The resort is very nice with great staff! Everything was very clean and the beach is absolutely beautiful. There is ample seating available by the beach and pool. We never had issues getting a spot with an umbrella regardless of the time of day. Employees walk around regularly to take food or drink orders by the pool and beach. Great place to stay right on Seven Mile Beach.

TripAdvisor users rated this property 5 out of 5

Phenomenal

mrr19006 on Jun 11, 2022

Simply the best resort in the Cayman Islands. The ocean view rooms were spectacular, the staff from the lobby gentlemen, the check in staff went out their way to ensure we had the room we desired, check in was fast, seamless and extremely friendly. The concierge staff especially, Carol Bush was outstanding and patiently answered all of our questions and made reservations for dinner, golf and excursions. Special shout out to their great bar staff, servers and room service staff! The Westin on seven mile beach will always be our resort of choice in the Cayman Islands!

TripAdvisor users rated this property 3 out of 5

Would we go back? Yes!

lorirA5886JK on Jun 09, 2022

Let me first say, my comments aren’t complaints. We are ambassador members with Marriott and we truly care about the success of all properties associated with them. My comments are just for the powers to be made aware of where some improvements can be made. Hotel was nice. Staff accommodating, however, didn’t go out of their way to acknowledge you. Guest would always have to say good morning, hello etc. Beach staff never asked if we needed help setting up chairs. Most were talking amongst themselves, when we were finally acknowledged we were asked how many towels we wanted. Then they pointed to the towels for us to grab. Nice happy hours. Personal opinion is have the beach bar during the day, and the lobby at night. It was reversed. Lobby was a bit worn and dark looking. Chairs were all peeling and not inviting to sit in. Property itself well kept. Elevators need work. Try to get the one on right when facing them on right side of lobby. One of them constantly sounded like it was going to break down midway with a rough landing. Two staff members who always made us welcome, remembered our names, always went above and beyond. Celine, she took great care of our beach food/beverage needs. Even when we weren’t in her area. The other is Damien, Breakfast chef. Always a cheerful good morning and happy to cook for you. All in all nice week spent there. Convenient to market and liquor stores as well and some nice restaurants in walking distance. Can’t beat the Chrystal clear water and beautiful soft, white sand.

TripAdvisor users rated this property 3 out of 5

Review from guest of Sunshine Suites with access to Westin amenities

housecoop (Washington DC, District of Columbia) on Jun 08, 2022

This resort has a fantastic stretch of 7 Mile Beach, arguably the best. Great relaxing beach setup with chairs and fantastic snorkeling opportunities. My wife and I stayed for a week at Sunshine Suites, which is across the street and you have access to all Westin amenities and can charge anything to your room. We visited the Westin on our non-scuba diving days. In the several times that we visited the beach and the Tortuga restaurant, we found the staff to be really hit or miss. One time for dinner, a hotel manager had to come serve us menus as none of the service staff acknowledged us after waiting ~10 minutes after sitting down. Our food was delivered to our tables without utensils and no one came to check on us. We waited longer and had to go find the manager to continue to assist us, which is unacceptable. I cannot remember his name but he was very helpful and accommodating, different from the service staff. Another time while sitting on the beach, we waited ~15 minutes for menus after one server came to the beach three times but never to swing by and ask if we needed anything. We came to dinner with friends another evening and our server was attentive and friendly. I'm not sure why we experienced such inconsistent service. You would expect better from a resort with this profile and especially with the prices it commands.

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