TripAdvisor Traveler Rating

Truly awful so far. We arrive after 14 hours of travelling, check in and there was an issue with the room. We were told to sit down and wait for complimentary drinks and they would be over in a few minutes. No complimentary drinks so we ordered at the bar. 40 minutes later we go back to the front desk and ask how things were going. Basically they had forgot we were there. We got taken to our “luxury room”. Not sure where the luxury part is and miles away from everything. We then go for dinner on an or inclusive buffet ! Again awful, small selection and food is not great. Ordered a bottle of wine which didn’t turn up until after we had eaten only for the waiter not to be able to take a cork out ! And then we had to pour our own wine. Room had only 1 bath robe and lack of towels which had to be brought up. Still awaiting a second bath robe. Woke this morning to make a coffee to find no milk had been left, called room service and went through to the front desk, he put us through to room service which went to voicemail, the voicemail was full so couldn’t even leave a message. Called back to front desk and was told maybe he is getting breakfast ready. Which our response that’s not really room service. We have had a call back to say they are on their way 10 minutes later and we are still waiting. We are hoping it can only get better

Disappointing to say the least. The majority of the staff did not feel welcoming from start to finish, with the exceptions mentioned earlier. Check-in was particularly poor. We had to wait well beyond the 3pm check-in time, and although we were emailed by Shanofiyah beforehand asking if we were celebrating something special and we responded requesting a small gesture this was completely ignored. The receptionist, Claudine, did not acknowledge it at all. She was also unhelpful and refused to give me my parents’ room number for no valid reason, despite their room being ready. Thankfully, her colleague Christine, who was actually professional, provided the information. We also received no welcome drinks, even though the bar was open. We were told we needed to keep the air conditioning on constantly to avoid condensation, which I challenged because this should be optional—especially as the AC triggered my asthma. The dampness in the room was so severe without it that we eventually had to move rooms. There was a major condensation and mould problem, with mould appearing on the walls, and the AC itself worked poorly. Several other aspects of the hotel were also disappointing. There was no fresh juice available, the buggy service was inefficient we waited over half an hour to be taken to our room and no health and safety signs were put out when it rained, creating a slip hazard. The balconies have no covering, making them unusable in wet weather. At the buffet dinner, there was a noticeable lack of fish options. Room amenities were below standard: the insect-protector screen was cracked, the coffee machine and steamer didn’t work, and the in-room coffee was dated, forcing us to go to the café for a simple cup of coffee. The hotel overall does not seem to cater to Caribbean guests or those who enjoy authentic Caribbean flavours. The food lacked genuine seasoning, and at the Indian restaurant the dishes were either far too salty or oddly sweet, as though sugar had been mixed with the salt. Combined with rude customer service from certain reception staff, it’s clear that there is a serious need for proper training on how to treat paying guests. I will not be returning, no value for money offered nor will I be recommending this hotel.

Food - as vegetarians we were ok, plenty of choice, hot food could have been hotter Adana ( not sure of spelling) on the omelette station made the most amazing omelettes, while making my omelette she answered so many questions regarding getting out and about Grenada a real credit to the hotel. Drinks and cocktails- Plenty of choice, the staff really do know their stuff. It's a shame that service with a smile was highly unlikely from many of the girls unless tipping every time, even then unlikely. Not sure what their problem is. This is regarding the pool bar near the Italian. Maybe the hotel doesn't appreciate them enough. They seem unhappy in their work. Vibe Team - Wow ! Absolutely amazing. The quizzes around the pool were hilarious, the team seem to know whether or not you wanted to join in,no problem if you didn't. Diva ( Shadina ) made our pool days so much fun ! A truly amazing lady, the star of the place for us. Pool temperature perfect. Shaky,Terri, Junior were also amazing, lovely people along with Kelson the fitness guy. Ocean view room in block 16 was good, housekeeping a bit hit and miss,nightmare getting coffee bags replaced but room service good. Checking in and out really quick, lovely staff there. Italian and Indian was very good. Other than the pool bar all other staff were really friendly and welcoming. The hotel grounds were beautifully kept. Even the security man looked out for the little black cat, great guy. Would I stay again ? Yes !

VERY Disappointed Will Not go back nor will I recommend this Hotel. POOR .Costomer service Was looking for a day rate as I Had a 7 hour wait for my flight with my 2 sons and? was needing a room for a few hour . I Explained this to the front desk girl she did not inform me there would be no room . the $400 did not include a room ‘ Ii I Believe it was her first day on the job and definitely needs more training . I was charged $400 for food and drinks which allowed me in the lobby of the hotel . . II was not told there is no room to cool of or wash up. After 45 mins we check out because it was unbearable with the heat siting in the lobby … I then Checked into Maca Bana where we received a 5 STAR TREATMENT AT MACA BANA VIlLA .

We celebrated our anniversary at Royalton Grenada, and overall we had a lovely stay. We chose the Diamond Club option, and for us it was absolutely worth it. Our main butler, Al Brad, went above and beyond from the moment we arrived. He surprised us with a beautifully decorated room, handled all of our dinner reservations, and answered any questions we had. His thoughtfulness truly made us enjoy our stay. Our room was comfortable and clean, but it wasn’t very big, and we would have preferred a bit more space but the beautiful scenic views around the resort, lush greenery, beautiful ocean views, and peaceful surroundings made spending time outside the room enjoyable. The food throughout the resort was consistently good. Portion sizes in all the restaurants were just right, and the buffet breakfast was great, offering almost anything you could imagine for breakfast. There were plenty of vegetarian options, which I really appreciated. We had a fantastic dinner at Ma Maison, the French restaurant. Our waiter introduced us to a cocktail he called the Pink Margarita, and it was such a nice change from the usual options. I highly recommend trying it! Overall, we enjoyed all the drinks throughout the resort. The food there was excellent as well—especially the pink salmon, which was our favorite meal of the entire trip. A highlight was trying yoga for the first time with Kelson. He was incredibly kind, patient, understanding, and very easy to talk with. He created a calm, welcoming environment that made the class enjoyable for me even as a beginner. I highly recommend Kelson for yoga and any fitness advice, he truly made an impact. The resort is generally quiet during the day with not much music or entertainment, which can be perfect if you’re looking to relax. Nights are livelier. We had a memorable anniversary getaway. With wonderful staff, beautiful views, good food, and a relaxed atmosphere, Royalton Grenada made our celebration truly special.