TripAdvisor Traveler Rating

Hotel is very close to Airport 5 min transfer but no noise issues. Transfer to room was slow. Staff very friendly Kelson from Royalton Fit was excellent, sunrise yoga every day was great and Kelson was really helpful when I had an issue with my phone. The gym is also excellent. Karima on Reception was very unhelpful and unfriendly, probably the worst receptionist I have ever encountered. The buffet at breakfast and lunch were good but disappointing in the evening. The French restaurant was good, the Italian ok and the Indian was terrible. Overall we really enjoyed our trip. The drinks selection are also good.

My experience at the hotel spa was excellent. I was greeted with drinks and snacks, and the staff was incredibly welcoming. Makeva did my pedicure and she was absolutely amazing: skilled, attentive, and so kind and engaging. I highly recommend this spa and will definitely be returning.

The Royalton is a beachfront hotel located about 15 min drive from the airport. Check-in. The experience was pretty good and quick. Info provided by front desk was useful. Room. We booked a superior room which was located in block 11 and had a view both of the sea and the hotel's lake. The room was a decent size with a mini bar (included), coffee machine (didn't work), safe, hairdryer and a sizeable wardrobe for clothes. Also had a small balcony which was very nice. The room was kept clean throughout our stay, but during a period of heavy rain, we had water ingress into the room which appeared to be coming from underneath the wardrobe. Luckily didn't impact our belongings and I personally mopped it up with the cleaner's mop and beach towels. Does point to some infrastructure issues tho. Restaurants Buffet restaurant - staff here were absolutely lovely. Friendly and eager to please. Breakfast was excellent with plenty of hot and cold choices. Lunchtime was not so good. Choices repetitive and much of the food was lukewarm. Evening meals were similar to Lunchtime. Also maintenance issue with torrent of water coming through the ceiling during one rainy day. French Restaurant - food very good although portion size was very small. Ambience was lovely. Indian Restaurant - Food again was good but portions again were small. Ambience again was nice. Italian Restaurant - Food wasn't great to be honest and half the menu was unavailable including all pizzas. Staff looked miserable. The restaurant is basically located at the main pool and open with tables used being the poolside patio tables. No ambiance and felt like a poolside snack bar. Coffee Shop - Probably the highlight of the hotel. Staff were fantastic. Wide choice of hot and cold drinks including milkshakes. Selection of different flavoured ice creams and cakes and pastries. Pool areas - seemed to be plenty of beds, but music too loud for my choice and not a relaxing environment. Depends on whether you want an Ibiza like experience I suppose. Beach - The beach is beautiful and sandy, however, a big negative for me is that there is no effort paid to cleaning the beds or mattresses. Covered in sand, bird droppings and detritus from trees. Come on this is basic. Similarly, litter on the beach, I'm sure someone could do a 5 min sweep each morning. Lake area - This is lovely, especially for those with an interest in wildlife as loads of different birds in the area. However, again let down by litter and loads of plastic bottles around the edges. Shame when the surrounding gardens are immaculately maintained. Entertainment - A mixture of very good and not so good evening entertainment. Local bands and dancers were very good. However, the entertainment staff again feel the need to blast music out at all times of the day. Judge the clientele, middle aged couples and families probably don't want night club volume levels of dance music. On one occasion during the afternoon sat in the bar area watching football on large tvs with 5 other guests, with 2 other guests quietly reading close by. Then the house DJ thought it appropriate to fire up the disco to Ibiza levels in same area, for nobody's benefit other than his own. Again, assess your audience!!! Front Desk Supervisor - Couple of days before leaving, asked if could extend check out time. Advised shouldn't be a problem but would incur a cost which wasn't an issue, but would need to check back night before. Checked back night before then told I would need to check back first thing in the morning of departure, to then be told come back 2 hours later when duty Supervisor was on duty. Then told not possible, which is fine but wasted lots of my time on incorrect information. Asked if somewhere where we could use a shower, told to use the outside shower at the kids pool. Not sure they would want to see naked adults showering ready to leave the hotel. Anyway, took upon ourselves to book a free spot at the Spa to use the shower there. Lots to like about this hotel but clearly not 5 star standard. Maintenance issues which need resolving as well as the litter problems. Not up to the standards of similar priced hotels we have stayed in on other Caribbean islands.

We spent nine nights at the Royalton Grenada over Thanksgiving, and we honestly had a great time. The weather was gorgeous almost every day, so just being there felt relaxing and exactly what we were hoping for. The biggest standout of the whole trip was our butlers, Lindon and Mary. They were amazing. They helped us with our dinner plans, checked in on us often, and somehow always seemed to know what we needed before we even asked. They were warm, friendly, and just made everything smoother for us. They’re a huge part of why this stay ended up being so memorable. We also met the GM, Pilar, who was really helpful. We had a few issues with our room when we first checked in—the Jacuzzi wasn’t working and a couple of other things were off—and she jumped in right away to get everything sorted. It made a big difference. The resort itself has its pros and cons. Some areas look a little worn, and the rooms could use some updating. It’s a smaller property, which can be nice if you want something low-key, but the evening entertainment and some of the food options still feel like they’re developing. There’s a lot of potential, though, and with some attention, it could be even better.

Location was very nice but Royalton had many problems with services, amenities and quality. It was very disappointing. I could not recommend this resort.