The Cosmopolitan of Las Vegas reviews
2613 TripAdvisor reviews
Remarkable customer service from Fatima
Tracy C on Feb 02, 2025
My stay at the Cosmo was fantastic! Fatima assisted my husband and I with checking in. She was welcoming and friendly. Her customer service is remarkable! She acknowledged our wedding anniversary, which was really nice. Our room was fantastic and we will definitely be back. Thanks again, Fatima, for your outstanding attention to detail.
No coffee?
david54321 (Boulder, CO) on Feb 01, 2025
For the price, this hotel is a poor choice. There are lots of reasons i say that but I probably would not have written this poor review except I could not find a coffee maker in the room. I asked about it and they told me I could get coffee from room service (which, with tip and delivery fees would be about $25 or so and a 30 minute or so wait). Absolutely unacceptable at any hotel but definitely sad at these prices. By the way, it turns out, they will bring a coffee maker to the room for $100. This, combined with a host of other issues gives them a one star review.
Used to be a great hotel
J-SF-J-J (San Francisco, California) on Jan 28, 2025
This used to be a great hotel and still has great food and beverage options but since it got taken over by MGM, it has gone significantly downhill. I tried to check in for my room at 5 PM and was told it would be another hour, room was still not ready at 7 PM. They do not have enough staff to run the place. Would highly recommend staying elsewhere.
They don’t have coffee in the hotel rooms
sean l on Jan 28, 2025
They look at you in a straight face and explain how there’s no coffee in your hotel room. With the rates that they charge it’s just absolutely ridiculous. I’m really not sure what else to write about that statement to hit the 200 character limit.
Didn’t get king room as booked long in advance
travelsleuth1961 (Kansas City, Missouri) on Jan 23, 2025
Disappointed not to get king room having booked long in advance. Check in late at night took over half an hour. Expected better for price paid. Otherwise hotel and restaurants and casino very busy. Would not stay here again. Good brunch options limited.