The Cosmopolitan of Las Vegas reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 3.5

2443 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Total incompetence, go to Bellagio or Venetian instead !!!

paul a on Jun 16, 2024

Please avoid this hotel. We stayed for 8 days after recently staying at the Venetian and Bellagio. The hotel accidentally checked us out early, then gave our room twice to new guests who walked into our room at midnight. Then went on to charge our credit card for the new guests to use, overcharging us by $1200. Despite repeated requests for an explanation the Cosmopolitan refuse to reply. I am afraid hopelessly incompetent at best compared to other 5* hotels nearby to chose from. View of Bellagio fountains from our room was excellent but not worth the hassle of uninvited guests wanting to join us at midnight.

TripAdvisor users rated this property 2 out of 5

Bad front desk (Cheating end client)

Anagha C on Jun 14, 2024

Cosmopolitan Hotel (Las Vegas) did not honor our reservation for four people, even though one person couldn’t travel due to personal reasons. Instead of allowing the other three guests to use the booked room, they insisted on an additional booking and did not give us our booked room, resulting in unnecessary charges. Unfortunately, Expedia was unable to intervene, citing the hotel’s policies. Such practices are indeed disappointing, and cause frustration to end customers. This is not expected of big companies like Expedia and Cosmopolitan.

TripAdvisor users rated this property 3 out of 5

A Mixed Bag Of Reviews

_mike_fortuna (Irondequoit, New York) on Jun 12, 2024

The food selection is awesome. We kept eating at this breakfast biscuit sandwich place and my sandwiches were amazing. The casino was pretty dank and dark. What makes up for that is the very cool chandelier bar. Service was nowhere to be found at times, but video poker at the bar kept me busy.

TripAdvisor users rated this property 2 out of 5

Good and disappointing

Terry A (Folkestone, United Kingdom) on Jun 12, 2024

The location is superb, pay for views over Bellagio fountains and they are stunning suite rooms are spacious and well appointed. Unfortunately balcony furniture is dirty and poorly maintained. Service and care for guests at best an afterthought

TripAdvisor users rated this property 1 out of 5


PAMELA L on Jun 10, 2024

WARNING: We booked out trip to Las Vegas for 5 days and were excited to stay at the Cosmopolitan. We had booked a corner suite and when we entered the room, it was beautiful. But we were on the 6th floor overlooking a pool where from 12 to 6, they have an "adult" Day Camp, complete with loud Hip Hop music blaring from large speakers. The bass was felt physically, and the glass was flexing, it was so loud. It was impossible to ignore. We immediately went to check in and told them we could not stay in that suite. The Manager apologized and offered us ear plugs as he told us it would not be any better on any other floor. But we agreed to move to another suite that had no view as the balcony walls were so high and music just as loud, he was right. So, we checked out, which they handled very well, and MGM came through again with a penthouse suite at New York New York, we were lucky. Cosmopolitan is beautiful, restaurants amazing but this is a warning to anyone that does not care for loud, vile music and the feel of the bass rattling your bones or you have no issue with staying out of your expensive suite in the afternoon, or you love that music, loud and would put on your swimsuit and would join the pool group.

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