TripAdvisor Traveler Rating

Unfortunately I had a bad experience with the dealers we go to Vegas for a good time be happy drink alittle and gamble the dealers either allow that to happen and can invite positive experience or completely alter it for the worst and the last two visits to cosmo have resulted in the later

You can't beat staying at the Cosmopolitan. The balcony suites will blow your mind and you won't want to stay anywhere else. Casino floor is nice and good table rules. It's expensive but if you gamble everything will be comped anyways. Location is center strip. Room was clean and quite. No outstanding noise. Service is one of the tops!!

Our stuff got soaked by the ceiling leaking water.

I recently stayed at The Cosmopolitan of Las Vegas to attend a business conference, and my experience was nothing short of a nightmare. Prior to my arrival, I contacted the hotel twice to verify my billing arrangements. During both calls—for which I have records—the reception staff explicitly confirmed that my stay would be charged to the master credit card of the host company. When I checked in at approximately 1:00 PM on October 4th, the front desk agent reaffirmed this agreement (a fact that can be verified by the hotel's lobby security footage). Furthermore, on October 6th, the in-room television billing menu displayed a zero balance, which I documented with a screenshot. Despite these repeated assurances, the hotel presented me with a bill for $362.81 upon checkout. Compounding this issue, after driving home and checking my credit card APP, I discovered that the hotel had unauthorizedly escalated the charge to $1,088.43. I have retained copies of the physical invoice and screenshots of the digital statement to prove this discrepancy. Beyond these alarming financial inconsistencies, the hotel’s standard of service was profoundly deficient: * Substandard Room Conditions: The room smelled noticeably foul. * Inadequate Amenities: The mattress was unacceptably soft, resulting in poor sleep and physical aches the following morning. * Broken Fixtures: The curtains could not close fully, allowing intense morning sunlight to disrupt my sleep. The property's operational failures extend to critical safety issues as well. While checking out around 11:00 AM on October 7th, I witnessed a neighboring guest at front desk, reporting a severe security breach. A staff member had entered his room despite a "Do Not Disturb" sign being clearly displayed. To make matters worse, the employee left the room door completely open upon exiting. Had the guest's suitcase not been locked, his valuables would have been entirely compromised. This is a massive security hazard and a flagrant violation of guest privacy. ( The front desk security camera can verify this reporting) If you are planning a trip to Las Vegas, I strongly urge you to reconsider staying at this property. No travelers like to stay in a hotel with severe administrative incompetence, a lack of basic room maintenance, and profound financial untrustworthiness.

The meeting rooms we had was very nice, we had a big conference the food was great breakfast lunch and dinner the conference was great. A nice place to have things like that.