TripAdvisor Traveler Rating

This stay was for one night, and was originally booked as a comp night. At the front desk, I was offered an upgrade to a Fountain View Terrace Suite in the Chelsea Tower, which I gladly accepted. The Suite was very nice, if a bit on the dark side. I had no maintenance or cleanliness issues. It could do with brighter lighting in my opinion, but other than that it's a fantastic suite with a balcony overlooking the Bellagio Fountains. Location wise, you're centre-strip with a lot of things easily within walking distance. I do love the connectivity it has with Bellagio and Vdara/Aria, which increases your choice of restaurants nearby.

This visit was a great experience as this property continuously refreshes their rooms and exceeds expectations. Like other properties on the strip patience is a needed skill when checking in during the rush, but the front line was smiling and ready to help. Post checkout there was an issue on my bill, which was caused by a confusing reservation paper trail (which I am sure I caused but the team was kind enough to not blame me, another sign of a good property. ) Long story short - Kyle from the Cosmo “operator” team patiently listened to the issue, quickly researched it, and cleared up all questions. This was such a good resolution, that I wanted to come here to share it! I hope the GM reads these, Kyle has solidified my decision of where to stay going forward, it’s the Cosmopolitan every day. Additional detail - the resolution was not free stuff, simply unwinding the issue that (of course) I likely (clearly ??) caused and making sure the charges were correct.

We had an amazing experience with one of your security employees Sherris Stubbs. We were celebrating two birthdays and Sherris made our day so special with a friendly conversation and even offered a little something to help make our birthdays even better! Thank you Sherris, there should be more people like you in the industry!

I’m a BonVoy Gold member. I usually stay at the Cosmopolitan once or twice a year. I have been staying at this hotel whenever I come to Las Vegas far at least the past 8 years. But I can tell you at the time I started staying here it was a Great HOTEL. But the standards of the rooms keep getting worse. I just checked in on January 1st. I had a one bedroom suite with a balcony view of the Bellagio fountain. I was just here in October also. When we arrived in our room the bedroom chair was missing. One of the bathroom sinks was stopped up. There are no housecoats in the closet. And the living room tv remote didn’t work. My wife really uses that bedroom chair. What decent hotel allows no bedroom chair. Don’t get me started on the tv remotes. When I checked in in October one of the tv remotes weren’t working. I called it in immediately after checking in. It took four call ins and TWO days later to get a remote. I did get the sink fixed that same day. I was told a bedroom chair is not going to happen. And no remote replacement over the two days I stayed there. The hotel appears to be going down down down. I use to consider this a 5 star hotel but now I can only give it a 3 star. For what I paid i expect more from a hotel that considers itself high end.

This is my second time staying at The Cosmo. The location cannot be beat and there are great amenities on property (many restaurants, Starbucks). The only issues I had were that it has so major wear and tear. The Chelsea pool was damaged, as were the lounge chairs. Our room had stains on the carpet and tears on the upholstery of the bed frames.