TripAdvisor Traveler Rating

I recently stayed at the The Cosmopolitan of Las Vegas for four days. I paid for my room and checked in during the daytime. Later that evening, I went up to a bar on what I believe was the second floor. Unfortunately, the experience I had there was one of the worst service experiences I have ever had in my life. The bartender had a badge that only said “JG”. He was incredibly rude. I have honestly never met a bartender this unfriendly before. My understanding has always been that bartenders, especially in service-focused places like Las Vegas hotels, are usually friendly, welcoming, and talkative with guests. But this bartender exceeded even my worst expectations. He made me a Margarita, and the cocktail was honestly terrible. When I politely told him that the drink tasted bad and asked if he could please remake it, his response shocked me. He told me: “Listen, dear, pay for the cocktail again and maybe I’ll remake it and you’ll like it. If you don’t like it, go to another hotel. There are better and more expensive hotels nearby like ARIA Resort & Casino or Bellagio Las Vegas.”* To say that I was shocked would be an understatement. I felt terrible, especially considering that I was a paying guest staying at the hotel. Because of this, I asked to speak with a manager. A manager came over, but he did not have a name badge. When I asked for his name and explained that the bartender had spoken to me very disrespectfully and that I was staying at the hotel, he said he would handle it and walked away. He came back about forty minutes later and told me that if I didn’t like the service, I could simply go to another hotel and order a drink there. But how am I supposed to go to another hotel when I am staying at the Cosmopolitan and simply wanted to enjoy a cocktail at the bar inside the hotel where I’m a guest? I came to Las Vegas to relax and have a good time. Instead, I experienced extremely unpleasant service. It felt like the staff were unhappy with their jobs and were taking that frustration out on guests. Honestly, it was a terrible experience. I would not recommend staying at this hotel based on the service I received. To be fair, the rooms are beautiful, and the restaurant The Henry that I visited had great food and very good cocktails. But the bar on the second floor was one of the most unfriendly places I’ve ever experienced. The way the bartender and manager spoke to me honestly felt like I was dealing with an angry ex-boyfriend trying to take revenge — not with hospitality staff in a luxury hotel.

We just stayed from 3/1 - 3/4 and turns out it was also the housekeepers days off that assigned to our room. Both full days we had no housekeeping. Had to call the front desk both days and request someone to come bring towels and general housekeeping. Spoke to Cluadia, the housekeeper assinged to our room and the day we were leaving and she informed us it was her days off and someone should have covered. Very disappointing for the amount of money we paid to stay especially when the was our second time staying there.

I paid the room with Am Exp Platinum since a "preferred hotel" and when checked in told I had an upgraded room. The room was dirty with spilled beer bottle and chewing tobacco in ash tray. The shower stall was tiny with a handheld shower that would not stay up to enjoy a whole body shower. Nothing about the room was luxurious.

Whilst we didn’t stay here, we loved visiting. Clean, tidy and a great atmosphere. Loved the decor and the openness. Very chic. One of the must do hotels on the strip! Some great photo opportunities too with the beautiful aesthetics.

Came here for the chandelier bar and ghost donkey as well as block 16 food. All the employees were really friendly, especially Neesha in security, who walked us all the way to where we were going. Everything was incredibly clean and well maintained. Had a great time.