TripAdvisor Traveler Rating

Worse place on the strip from management all the way down to bell services. I never write reviews but this experience was the worst I’ve ever encountered. Do not waste your money on this place. It is a Marriott property so maybe that has something to do with it but with all the options available in Vegas it makes no sense to even consider Cosmopolitan. Here is the list of issues during my stay…TVs don’t work, room phone doesn’t work, bell services take over 45 minutes to get your bags, small gaming floor and pretty rude management for a Vegas hotel.

First visit to the Cosmo, its trendy, I view it as a party hotel. Check in was smooth-I arrived to the hotel at 9:30am before my check in time, the belldesk was able to hold my luggage until then, and thankfully there was someone working the belldesk. My room was ready around 1:30pm. I had the City Room, overall it was alright. The nightstand, table were dusty. I got a good view of the center strip where all the action was. Like the Bellagio fountains, Paris/Eiffel tower. One of the reasons why I choose it. I was there for 2 nights and housekeeping didn't clean my room on the 2nd day. When I left my room in the morning I saw housekeeping making its way down to my room and when I went back later in the afternoon-nobody came in and cleaned. When I left to go back out again, one of maids in hallway asked me if my room still needed to be cleaned. I told her yes, well when I went back around 4pm, no body came in and cleaned, I figured they would seeing that I saw housekeeping cleaning the room across from me. I was like whatever, I was taking a nap by 6pm and housekeeping knocked on my door and asked if I wanted my room cleaned, I was like nevermind,I was leaving early in the morning, plus I was napping. The hallways to the rooms are poorly lit, not enough bright light, but I'm guessing its the theme of the hotel/casino. I think they should put LED lights in the hallways to the rooms though, so people can see. I like the food options, like block 16, eggslut, wicked spoon buffet and the chandelier bar is nice. Overall, I liked the vibe of the place and the design of the hotel from the inside, party goers crowd. The pool is nice looking, I don't think of this place as a "luxury" hotel though, so I don't know why its listed as that.

Positives: *Rooms are spacious Negatives: More or less anything else, with cleanness and service front runners: * Housekeeping. Rooms are dirty. Check the linens before going in the bed. Check your towels before using them. My bedsheets were not changed for 4 days. After repeated calls, they changed with soiled sheets. (See photo). * Service. Very poor. Some with extremely rude attitudes.

Fantastic hotel, huge, you could stay and not need to leave. Stunning views of Bellagio, it’s water fountain show, Eiffel Towel, light Sphere, Caesars Palace, and the Strip. Comfy room, two queen beds, large bathroom. Just wish we’d had a balcony. Nice pools and good location for all we wanted to do in Vegas.

I never leave reviews about bad experiences, but I wanted to take out the time to express my experience with the valet this evening. The night started off nothing short of amazing as we celebrated an achievement for my dear friend. We decided to go to Cosmopolitan and we arrived in two different vehicles. My friends pulled in before me. I caught the red light ??. When I got to valet Wendall informed me that valet was not available if I wasn’t staying in the hotel. That’s strange because I parked behind my friends and we are all local and not staying at the hotel. I called them and they said they spotted him $20. I circled back to let him know that I’m in the industry and have managed valet for over 20 years and what he was doing was wrong. He lied and said my friends presented a gold card. No one in the car had one unless a $20 bill is a gold card. I was so disappointed that this behavior is still allowed. I don’t mind paying for my valet charges and providing a tip for exceptional service. This is greed and dishonesty. The fact that the valet teams are still practicing these habits is disgusting and unethical. I hope the proper leadership gets this feedback and take action as I know most guests don’t say anything. They just pay. I’ve been in hospitality over 25 years in Vegas and I have 0 tolerance for this behavior for my team. You never know who is pulling up. Have integrity in this business. It’s a small world. Wendall needs retraining and need to learn how to treat customers. He’s a liar and tried calling his “supervisor” to validate his lack of integrity. Vegas has evolved! We aren’t accepting the unacceptable as it relates to service. Get it together! Wendall doesn’t represent your brand!!!