(Morristown, New Jersey, United States)
Feb 03, 2023
The Cosmopolitan is an absolutely fabulous hotel. I was there on business but I could see returning with my wife. The place is beautiful and sexy. The Chandelier Bar is the place to meet and have a cocktail. The rooms are spacious and well-appointed. My balcony on the 60th floor made me weak in the knees but that's a "me" problem. The food court has tons of options. The location is excellent. STK Steakhouse was excellent for a high-end meal. Waiting for a cab or an Uber is the only downside as this area of the property was not well-designed. Other than that, this IS the place to stay.
A hotel for "business", not really the place to stay for business travelers
Feb 03, 2023
First time here.
I understand its Vegas so I probably stayed at the wrong place to conduct business and relax in my room in the AM (with late checkout). The room next door was obnoxiously loud. I asked one of the staff members if the people were having a party -- they said "yes, its a bachelorette party?" If I was staying an additional day, I probably would have had security come up.
I replied its rather difficult to use my room to relax a bit before my flights and have meetings. They offered to call security but with the caveat that they probably wont do anything. I didnt have time to hassle with waiting for security so I had to leave the room so I could get work done.
Dont stay here if I know I need to relax in my room or get work done.
For the Hotel: If you know there is going to be a loud party, why not put them near the end of the hall.
I requested a late check out which was approved at check in to 2PM. But housekeeping still knocked on my door any way..
Rip Off and Bad Service
(Copenhagen Region, Denmark)
Feb 01, 2023
Long Story Short: This hotel is a rip off and the service is terrible.
I literally CANNOT believe that this is a 5-star hotel; that fact is an insult to hotels that are an actual 5-star experience.
I stayed here with my family for a weekend in April. We booked a package deal through Costco that included a flight and rental car. Unfortunately, our flight in got repeatedly delayed and eventually canceled and we weren't able to get a new one until the next day. I spent HOURS on the phone getting through to Costco AND the hotel themselves to let them know that we weren't arriving until the next day. Costco confirmed that they let them know that same day. But when I called the hotel, they said that they would not be able to see my reservation until I arrived onsite, since I had booked it through the Costco??? That doesn't make any sense, but how convenient.
Cut to the next day when we finally arrive at the hotel, and of course, they canceled our reservation as a "no-show." They said there was no record of them being contacted even though I could show them my phone records and that my flight was canceled. Apparently, Costco did contact them, but they didn't see it until the next morning.
I was "guaranteed" a room since I booked through Costco, so they gave me a suite which was nice but not what I wanted because the suite only had one bed and there were 3 of us staying in the room. They also said I would be charged the extra night, since it was a "no-show." (Even though I called them, I called Costco, Costco emailed them, and supposedly the reservation wouldn't show up in their system until I'm onsite??). When I tried to explain all of these issues to them, they did not listen to or address anything I actually said. They just talked over me and retorted that they were not informed (which was a blatant lie) and that I would be charged the extra night.
They were not just unsympathetic to our difficult travels and journey there, but were rude, condescending, and blamed us for not showing up even though I did everything I could to try to let them know. We had one bed and one flimsy got for three people when I originally booked and wanted a room with 2 beds.
Our tour package also came with a $70 food and beverage credit that they forgot to apply. Thankfully I remembered to tell them and after they called 5 people to confirm and figure out how to apply it, they applied it to our bill.
Anyway, lesson learned. I won't be staying here again and I highly advise you don't either.
Jan 30, 2023
Stayed in the Chelsea Tower which was perfect for a business traveler with meetings in the hotel. It was a super close walk from the elevator to the conference area. Room was huge and fabulous. One of the nicest I’ve stayed in over 20 years. Bed was like sleeping on a cloud, pillows nice, temperature controlled from a tablet and auto lights from nightstand. Even had a balcony which is rare in vegas with a decent partial strip view. Bathroom was gigantic and water pressure in shower was perfect. Two tvs, one by bed and then another 65” inch one in sitting area with sectional couch. Top notch hospitality and very classy casino. Love the restaurants and the sheer amount of variety.
Great Weekend Trip!
Jan 29, 2023
Love this hotel! Best food in the country is in Vegas! Room was super clean, very high end, loved it! Pool was clean and staff was perfect! Right in the middle of the strip so wherever you wanted to go, the walk is not long! Love this place, Definitely coming back! Honestly don't have any complaints here!