TripAdvisor Traveler Rating

Nice hotel with all the services you need.

Great stay but parking was so confusing. The property itself has lots of entertainment from casino, food and bars. Of course The Chandelier was my favorite.

The ABSOLUTE WORST experience by far I’ve ever had in Las Vegas. Ugly, dirty rooms. ZERO housekeeping, abysmal customer service, and an overall feeling that this place has fallen from grace. Four of our family members had to change rooms because they were assigned dirty rooms with empty bottles and filthy conditions. The room we booked was not ready at check in time, and they had NO IDEA when it would be ready, so we were forced to settle for a subpar room. That room had a dirty bathroom. We had been traveling for 20+ hours at that point- so we’d cleaned it ourselves and slept. The next day they never bothered to clean the room, no towels and housekeeping was no where to be found. Left in hold with the front desk forever. DO NOT WASTE YOUR TIME OR MONEY IN THIS DUMP. My how the mighty have fallen. Cosmopolitan was once great. Now it’s the worst hotel on the strip. Ruined our entire trip.

I chose the Cosmopolitan for its location and also the ability to get a room with an outside terrace. Check-in was easy. The room was spacious with a separate sitting area, a sleeping area with large king size bed, a large double sink bathroom and a terrace with seating. The king size bed was comfortable, the amenities in the bathroom were nice - lotion, bath products, robes and towels. We didn’t use housekeeping for the five days we stayed at the Cosmopolitan so no review of them. A couple issues were the shower did not drain well so you were standing in soapy water as you showered. The mini fridge was packed full of beverages, but no room for anything else like my leftover room service that I wanted to save. Also, guest services did not respond to my two phone calls the entire five days we were there when I wanted the mini fridge to be reset. The Chelsea Tower pool was being fixed so we had to go over to the other tower for their pool which was very crowded because everybody was using only one pool. The service at the pool was good, the shrimp tacos at the pool were delicious. The Cosmopolitan has a food hall that we took advantage of for breakfasts and a lunch. We also went to dinner at one of the Cosmopolitan’s restaurants called Scarpetta which was very good. The casino was smoky so they can improve their ventilation for those gamblers who are non-smoking. The bar Clique was beautiful, but lacked a good bourbon selection whereas the bar of the lobby had a great bourbon selection. This hotel is part of the MGM family so you can use your rewards. Having stayed at the Bellagio last year, the Cosmopolitan I believe is a step down but I would still recommend it.

I have been staying at Cosmo for years. I like having a balcony. I reserved a fountain view wraparound suite months in advance. When I checked in I was never told I didn't have a fountain view suite, I found out when I opened the door! The safe in my room was locked. I tried to call on the living room phone, phone didn't work. I explained (on the other phone) that the safe was unlocked when I arrived and checked with them to make sure I didn't have to be there. Came back late, still locked. Tried again the next day, still locked. After the third call, it was fixed. My message light was on, tried to retrieve my messages, neither phone would work. The side of the building I was on had very loud music past 2am, didn't expect that on the 68th floor. I lost enough money gambling that they should have comped at least some of my room charges. My normal host was off, the person covering wouldn't deduct a dime. I am a top tier player at MGM, Caesar's and Mohegan Sun in Connecticut. Based on my experience , Cosmo's competitor's would have comped the charges. This property is getting tired. Plus they think they are the only game in town. There are better choices out there.