Treat customers with absolute disrespect. No AC, staff abandoned entire guests and would not respond or help. Not even offered a fan or water. 90 degrees in room and staff told us “this isn’t NYC.” Appalling customer service.
Young vibe, great location
Jul 01, 2022
Young vibe to the hotel overall. Staff friendly and lots of places to eat and drink. Nice pool areas and easy access to the Uber pick up point in the garage. Also stayed at the Venetian and preferred the Cosmopolitan. Similar vibe to somewhere like Ushuaia in Ibiza. Odd system of taking $50 dollars from your account and then saying you have $50 hotel credit. Not sure if you can refuse to pay this as didn’t look into it in detail but it does seem like a dodgy way of making you use the hotel restaurants and bars whether you want to or not!
WAS a great property
(Santa Clarita, California)
Jun 30, 2022
This property is degrading quickly. Reminds me of an old college spring break hotel. Carpets stained with cigarette burns, sewer gas coming from shower drains, pounding music from pool parties until 4am. Wine cooler is loud. Arrogant staff. When I checked in and asked for an upgrade, the staff member turned his back to me and covered the phone. He definitely didn’t want me to hear what he was saying. Definitely an anti Marriott Member vibe. Turned out, I’m right above (2401 Chelsea tower) the party pool that goes til 4am. Clubs super packed. This is a paradise for college kids who want to party til dawn. Not a place for families or sophisticated traveler. I did host a dinner for eight at Blue Ribbon restaurant that was very good (especially the bone marrow).
Another Great Trip to Vegas at the Cosmo!
Jun 30, 2022
Always enjoy staying at Cosmo!! Friendly staff, clean and spacious rooms, and plenty of fun things to see and do….. whether it’s hitting the secret pizza place for a late snack, or using the Barber Shop’s janitor door to access a fun little hidden bar, we always have a great time at Cosmo. It’s pricey, but consistently a great experience, and the views on the fountain side are post card worthy!
Vacation June 2022
(Ocean City, Maryland)
Jun 27, 2022
The hotel was quite nice for being on the strip. The JW Marriott was much nicer but it was not on the strip. Housekeeping was excellent. The gym was outstanding. My big complaint came around the pool. The pool was nice but there was no shade. We were offered a shady spot for $300 dollars which included Food and Drinks.Unfortunately, my wife became dehydrated (she needed more water). The restaurants in the hotel were all very good. Henry's for Breakfast and STK for dinner. people were very friendly and we had a view where we were able to look at the water fall from the Belogilo.