TripAdvisor Traveler Rating

Absolute joke all pools closed because of wind , ok fair enough. Then we go to marquee day club where we were enjoying ourselves drinking in the pool and the staff literally comes by to clean and grabs my button up and throws it away . Then the staff supervisor Bianca has the audacity to tell me basically it's my own fault for leaving it on the chair while going in the pool and I can't leave without a shirt. Are you guys serious. Worst experience at a hotel definitely won't be coming back here . Could you even begin to imagine a person telling you you shouldnt leave your stuff on a chair while your in the pool , does that even make sense

Mauser was so helpful. I appreciated his help in helping me find my car and staying with me till we did. He's a loyal worker!!! He's awesome!!!

Hotel was great. Clean, amazing views. But nothing but issues with key cards. It definitely feels like a hotel designed for couples, not families. Your one card will only allow you on your lower, your floor, your room. If your kids are in a different floor, you can’t get to them. They have to ride the elevator to the lobby then meet up then ride back up to the desired room. It was a major inconvenience that the hotel said they couldn’t fix. So great for one room stays, pretty rough if you have multiple rooms. We heard many other guests complain about the key card issues while there also. Plus our key cards kept getting deactivated. Another major inconvenience

Given its luxury standing as part of the Cosmopolitan, we expected more from the resort. However, the rooms were dimly lit, musty, and clearly in need of renovation. The balcony's glass panels were quite grimy, indicating a pressing need for cleaning. The low-set toilets also felt outdated. Overall, I would not recommend staying at the Cosmopolitan.

Janelle Scales was an absolutely fantastic staff member to get help from! She was so friendly and guided us in the right direction to the Chandelier Bar after we got turned around. We are absolutely going back to the Cosmopolitan because of Janeel and all the atmosphere at the Cosmopolitan. We highly recommend getting a delicious and refreshing Cosmopolitan at the Chandelier Bar and we will be dining with them later this week as well. We can't wait- thank you for your above and beyond kindness and help Janeel... exactly when we needed it! Hope we see you again our next Visit!