TripAdvisor Traveler Rating

Exceptional stay! Staff professional and knowledgeable. Throughout the property All the associates we encountered were eager to assist. (Alonzo in the tower suites went out his way to make our stay so memorable. He went above and beyond. The location, the room, views, the pools, spa, the fresh scent of the property , and restaurants were all fabulous!

Their service staff walked out of my room with my $1100.00 earrings. Security department and Chargerback are both a joke. No one has provided my property or compensation and that is absolutely unacceptable. 0/0 stars, stay anywhere else.

You have to consider the price of this hotel along with what is offered at other hotels. When we checked in we got very good service which doesn’t always happen elsewhere. We got a room on 63rd floor facing north so it would be quiet although next to the lifts was not ideal. The room was great and up to its usual standard which is good as they must do a lot to make sure it’s maintain which other hotels don’t do. The bed is very comfy and not too soft and the bathroom is luxurious. I would say that the air con was a little temperamental as at some points late at night it didn’t seem to be doing as much and given the heat it made it a little uncomfortable. The truth if a lot of hotels cater to people who are in and out and don’t care about your stay, but this hotel does realise that people have return stays like us so it’s important to make sure it’s right. I would say though that after paying the resort fee it’s really cheeky to have to pay extra for an umbrella at the pool! The restaurants were better at the wynn except the jardin was lovely. Don’t bother with Sinatra’s

Beautiful resort! Lots to see and do without leaving the property. Nice to have a separate pool for adults only. Food was amazing. I did not like that the room fridge was not for guest personal use. The stocked items came with a hefty price tag! (Ex. bottle water,can soda $10 each). With those prices they could have splurged on better toilet paper. It was the cheapest quality I have ever seen.

I was extremely disappointed that I was unable to purchase a day pass for the spa to use the cold plunge and sauna. For a hotel that charges $800 + per night there should not be capacity issues at the spa. Additionally, the service at the pool really left something to be desired. This hotel is high end, and the service and my experience didn’t reflect this or the price point. Disappointing