TripAdvisor Traveler Rating

The tower suites at the encore Vegas absolutely perfect. The standard of housekeeping is exemplary and the hotel cannot be faulted. within the hotel the restaurants are really quite sensational having used all of the restaurants that isn’t any aspect of this hotel that is open for criticism. Probably the only disappointing point is the cost of room service is very expensive

Our room was large, quiet and comfortable. The walls and doors are thick so noise isn’t a problem, and this is very important to me. The room felt very luxurious. We had a room on a higher floor. In general I think the rooms are quite expensive, but fortunately we got one that was discounted one night last week and that was the reason I was able to book it. I’d recommend this hotel even though smoking is allowed on the main floor (yuck).

The worst experience ever ! We suffer discrimination, mistreatment and we were humiliated by the hotel staff. When we were defending ourselves from the mistreatment of a staff member during the david guetta event, 8 people surrounded us and gave us 15 minutes to leave the property. They did not refund any money for our stay, just bullied us into leaving the hotel. They didn’t permit us to speak with the general manager so pushedWe felt very unsafe and intimidated by staff members of the hotel. An act of discrimination for being Latino.

I have been of the opinion that the Wynn is the nicest hotel in Las Vegas, and I still think that’s mostly true. This is my first time staying on the Encore side and the rooms are truly spectacular. Roomy, technologically advanced, comfortable. They feel luxurious. The service at the pool, restaurants, concierge and front desk is also exceptional - even better than I remembered. I requested a number of things at the front desk and they were more than happy to accommodate. The food and drinks were very good everywhere we went - Delilah, Espresso, Jardin, Aft Bar. They have particularly good coffee, which is also not something I remembered. The pool areas are quite glorious and comfortable. We still got a real kick out of the Lake of Dreams. I visited the spa for the first time and it is truly to die for, beautiful and well-equipped and featuring really wonderful staff members and service providers. For the bad, the casino and reception areas still stink of cigarette smoke. Obviously this is a problem all over Las Vegas but it is bad at the Wynn/Encore, maybe because the lobby likings are low and the reception desks are right by the casino. It is also, and this is no surprise either, eye wateringly expensive. The room prices to up there, of course, but the incidentals and food are insane (this from someone who lives in New York City). The place is carefully arranged to charge for absolutely everything - you can’t even place meal leftovers in the room fridge because it’s reserved for mini bar items and they threaten a $25 fee for leaving outside food in there. It’s a little much. Overall, this is a great place to stay if you are good with the price.

Let me start by saying the Hard Product at the Wynn is phenomenal. Room was well-appointed (TV was a bit small) but everything was clean and well put together. Customer Service could be improved. So I booked with Amex FHR which costs a little bit more but included the following benefits: 30 credit for drinks or minibar 150 spa credit 4pm GUARANTEED Late checkout 60 breakfast credit Spa was phenomenal; 50 minute massage for $90 with tip when accounting for the spa credit Minibar snacks were a nice touch Breakfast we did at the buffet which was also great and the quality of the food was top notch However the hotel had an issue with the late checkout. There was no do not disturb doortag in my room and housekeeping kept knocking on the hour (4-5 times total) from 12 pm to 4pm - despite being told multiple times I had late checkout. I wanted to sleep for a bit since I had a red-eye back to the East coast obviously this did not happen. I informed the front desk about this and they were like oh we dont see the 4pm tag on the room. (Makes no sense since to their credit they applied all the appropriate credits listed above were applied). I asked for someone to follow up with me about the stay so far radio silence. I understand service issues can happen but I think at least a follow up is due here. Overall its too bad. I would have happily given this place 5 stars and booked my next few stays in Vegas at Wynn/Encore but I dont want to be harassed to get a guaranteed benefit. I think the hotel is great with everything is going well, but when things go wrong dont expect recourse.