TripAdvisor Traveler Rating

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I feel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

We recently stayed at the Encore at Wynn Las Vegas in a Tower Suite Parlor, and the experience was exactly what Las Vegas should be when you’re done with the noise and ready for something elevated. From the moment you arrive, the Tower Suite check-in sets the tone. It’s private, efficient, and—most importantly—calm. No long lines, no chaos. You feel like you’ve stepped into a different tier of Vegas entirely. The Parlor Suite itself is exceptional. Spacious without feeling excessive, impeccably clean, and thoughtfully designed. The separate living area makes a real difference—it’s not just a room, it’s a place you can actually relax in. The panoramic views, floor-to-ceiling windows, and attention to detail (lighting, finishes, layout) all reinforce that you’re staying somewhere that gets it right. The service is where Encore really separates itself. Every interaction felt intentional, not scripted. Staff were professional, attentive, and respectful of your space—no forced friendliness, just genuine hospitality. One of the biggest advantages of Encore is the balance it strikes. You’re connected to everything at Wynn, but you’re removed from the heavy foot traffic and noise. The pools are more refined, the atmosphere is quieter, and it feels more like a resort than a casino hotel. A few standout points: Tower Suite access is worth it for the private check-in alone The Parlor Suite layout is ideal if you want space to unwind or entertain Housekeeping and overall cleanliness were flawless The entire property feels intentional, not crowded or chaotic If there’s any downside, it’s that once you experience Encore at this level, it’s hard to stay anywhere else without noticing what’s missing. Bottom line: If you’re looking for a high-end Vegas experience that prioritizes comfort, space, and understated luxury over hype and noise, Encore delivers. We’ll be back—and we won’t even consider staying anywhere else.

Beautiful hotel, less busy than other Vegas hotels which I appreciated. Our rooms were spacious and comfortable, the bedding was especially delightful. The main Wynn pool area was under construction though the smaller Encore pool was lovely. Service and amenities lacked a bit - always a line at the front desk and for the breakfast areas. I was really disappointed that a supposed 5 star hotel didn’t offer an in-room coffee or tea kettle and when I inquired the hotel pointed me to the lobby cafe where the wait was always 20 minutes or more. A small issue that did put a damper on a 4 night stay. A highlight was dinner at Pisces, absolutely delicious food and a fun atmosphere on the lake.

Omg so amazing place staff can’t be better than ever treated us special . Everything was fabulous definitely go to the encore

I’ve stayed at Encore Resort in Las Vegas twice, and I really enjoy it. The architecture has a subtle Asian-inspired style, which makes it feel elegant and a bit different from other hotels in the area. The rooms are beautiful, clean, and modern, while still keeping a soft touch of Asian design. The food is also very good, with plenty of great options. Overall, it’s a place I feel comfortable coming back to, and I would definitely stay here again