Watch out for fraudulent mini bar charges when you checkout! Went on a business trip, never touched anything in the mini bar and when I looked at the folio, found over $60 worth of charges. Called to dispute the charges and spent over 30 minutes on the phone just for the response that you have to dispute it upon checking out. Now I need to dispute it through my credit card. Turned an otherwise good experience into a poor one.
Top Notch on the strip
Mar 01, 2024
The Encore is always Top Notch! Clean rooms great ambience, very good restaurant selections. If you like Buffett's I think it's probably the best. They were refurbishing the pools which wasn't an issue at all as the European pool is beautiful and the gardens walking to it are beautiful. The hotel/resort just feels on another level above the other high end.
Worst experience on Christmas - charged for items we never touched! This place scams their guests!
Feb 29, 2024
The Wynn is a complete scam. We stayed in a suite at Encore for Christmas and we put our gifts on the counter where the dry bar is. I guess our gifts and mini tree triggered something with the mini bar and when we checked out they hit me with $900 in mini bar charges when WE DID NOT TOUCH THE MINI BAR AT ALL. I should have taken a photo of it before we left because they COMPLETELY ripped us off. They charged us for things like a hangover kit and things I have no idea what they are. It's a complete disaster. They can basically lie and charge you for anything in the room even if you didn't touch it or use it. DO NOT STAY HERE they will send you a ledger stating all these charges that have nothing to do with you or your stay. For all I know the maids could have taken everything in the mini bar but we brought our own alcohol, our own gifts, our own christmas tree - we didn't need anything from them yet we got charged anyway. They charged my card WITHOUT MY AUTHORIZATION and I am STILL fighting this with my credit card company. DO NOT STAY HERE.
Win at Wynn
Feb 15, 2024
An impressive behemoth with really modern parts and really weird parts. The rooms were great, we stayed on the 60th floor with voice operated room technology, superfast elevators and really nice feel to it all.
The breakfast buffet was a mixed bag: a lot on offer, yet a total chaos in an unwelcoming setting. Food was very good and the staff excellent, yet it all felt like a stark contrast to the rooms.
Casino and bars work well and are fun to hang out in.
Feb 10, 2024
I had a terrible experience at my last stay in Encore.
It is the forth time I go to Las Vegas for NADA Convencial. I already stayed at Whyn twice and I’ve never had any problem with overrated charges.
On my last stay, they charged me 145 dollars due to some packages that I bought online. When I questioned them about these charges, the attendant told me it’s a common practice in Las Vegas to have those kind of charges. But like I said before it’s not the first time I’ve been here or stay at a Whyn hotel. It was definitely the first time they charged me for it.
What upsets me the most is that I don’t recall signing anything, or read anywhere during my reservation, checking and stay at hotel remind me that they started charging for delivered packages. I only took knowledge of it when I checked out and they printed all my expenses.
Also, when they took my packages to the room, they delivered some that weren’t even on my name. And I had to call them to let they know, and pick up. Also, they showed me the orders that were sent to my room. And asked me to sign a document, but they realized that they made a mistake and some of the itens that were at the paper were not delivered yet and was still at the Business Center.
When I check out of the hotel, the Business Center was closed, and I couldn’t check, negotiate or verify any of the charges that was in the bill of my room. And nobody at the front desk could help me, not even the manager.
The items that I bought were: chargers, medicine, tea, digestives. If I sum up everything that I bought, it will be less than 100 dollars. These is totally outrageous, and I can guarantee that I will never attend these hotel again. You lost a client, and I will write a review in google, booking and Hotels.com explaining what happened to me, so that everybody that considers staying at Whyn or Encore knows that they can expect.