TripAdvisor Traveler Rating

I was told the authorization hold would be $600, only to discover that $900 had been placed on my card. Management later admitted that their employee had provided incorrect information. When I expressed my frustration they didn’t show any respect and I said I wanted to leave, they told that I was free to do so, but my six-night payment would not be refunded. As an international guest, the way this situation was handled left me questioning whether all guests are treated with the same level of respect and consideration. Forced to stay, disappointed from day one. Five-star price, zero accountability, ZERO RESPECT. Think twice before booking.

This is a great place to stay. Housekeeping is excellent. One of the pools was shut because of high winds but, that is out of there control. Stayed in rm 1240 which needs new mattresses. They are starting to sag toward the nightstand. Other than that everything was perfect. Expensive but worth it.

Poll was closed 2 out of 5 days. some issues /King tower Suite, maintenance was supposedly sent up 5 times, problems never fixed. ? Casino, staff not helpful, I was plying Roulette about $100, spin, waited almost an hour for diet coke, when pitboss noticed he told me I should go to the bar to get it myself, I forgot my players card a few times over the week so I gave them my drivers license, Pit boss told me I had 5 accounts because of this suggested I talk to " someone" about consolidating the accounts,( including one with a credit - line I asked him to do this so that I could continue gambling, he declined. So, I went to Casino Host, she rudely told me to got to the host stand in the middle of the casino,( I assumed this was beneath her) I asked her If she could do this, she declined. nice place no idea what "customer service" means, I wont be back

Staying at the Encore during Adobe’s Summit felt like I accidentally wandered into the “premium” version of Las Vegas — the one where the carpets aren’t sticky and the slot machines don’t look like they’re begging for help. My King Suite was enormous. I’ve seen smaller apartments. Honestly, I’ve seen smaller neighborhoods. It was gorgeous, spotless, and so comfortable I briefly considered abandoning my real life and living there forever. Now, casinos are usually smoky emotional graveyards filled with people who look like they’ve been losing since 1998. But the Encore? It’s a step above. It’s bright, beautiful, and somehow manages to smell like money and fresh flowers instead of despair. The restaurants and shops are plentiful, the vibe is elevated, and the whole place feels like Vegas went to therapy and finally got its life together. Yes, it’s pricier than most. But so is happiness. And honestly? Worth it.

We love Encore and stay at least 3 times a year. However, I recently had a baby and was a bit nervous about how we would be received. I wanted to make this post to let other families know that Encore was just as amazing with our baby, who was three months at the time. The hotel provided a crib, bottle warmer, and refrigerator for pumped breastmilk. We were also given a very nice upgrade to a one bedroom suite, which was so helpful to have when we had a babysitter during a concert. They could not have been more helpful, and my baby absolutely loved looking at all the beautiful detail and lights in the lobby area. Highly recommend for those traveling with families!