TripAdvisor Traveler Rating

Rooms needs some serious renovation. Handles were missing from drawers, paint flaking from furniture, holes in pillow cases and room not cleaned daily unless you keep pestering the reception staff. Customer service is Zero or non- existent.

I'm sorry I don't usually leave reviews for Las Vegas hotels. But Planet Hollywood was absolutely disgusting. The rooms were likely never cleaned. It appears that there was blood on one of the balls, human enthusiasm all over the desk, an inch of dust on the television stand and on top of the television. This was truly a horrific looking hotel room. I will never ever ever stay here again. I do love Caesars properties but I'd rather sleep In my car than any Planet Hollywood hotel ever again. ?? After we changed rooms without any apologies whatsoever, in the new room I found a receipt in the drawer from 2023! Along with all kinds of other garbage.

So noisy at 4:45 am. We could hear everything that was said at the party next door. Took security over 40 minutes to come and shut it down. Then had to wait in the long line to switch rooms. They didn’t care and didn’t think it was their responsibility to ensure that you could actually sleep in the hotel. Unfortunately I can’t upload the video of how loud it was. You would have thought we were all in the same room. Maintenance in rooms is lacking. Stayed here a few times and they are getting run down. Also do the escalators in the lobby only work on weekends? Again, been there a few times and never seen them both working except one Friday. Check in is terrible. Why would you want people standing in line for an hour rather than spending money. Again, no change in this regard over years and different times trying to check in.

We stayed here last week and a great visit. I don’t know if we got lucky but we had zero wait at check in and Olivia was amazing!! We got a large corner room with an amazing view of the Paris and Bellagio fountains on the 17th floor. The room was clean and bed super comfortable. I did use the massive tub and while draining their was actually an in the shower, where it looked like gunk was coming up from the drain, we called maintenance and they came up immediately and fixed the drain and sent housekeeping. As a non smoker this was one of the hotels where I honestly didn’t notice the smell as much as we did in other hotels which was good! The food was great, the bar tenders awesome. Such a great trip!

I'm a foreigner. I've recently trying to withdraw money from the ATM at Planet Hollywood Las Vegas via the NRT technology ATM service provider. The service charge was one thing, and the exchange rate was ridiculous. Having seen such high cost of service charge and exchange rate, I chose decline. I took my card and walk away from the machine without getting any cash. The ATM machine deducted 511.99 US dollar from my account anyway!!! I call my bank, they said they can't do anything because its a legitimate claim and request me to call the ATM company. I call the ATM company, they created a case number and asked me to be patient, they need 3 working days to solve the problem. After 3 working days, I've called them back and they told me not to worry. They will investigate and if I didn't take the money, my fund will be returned. So I waited another 4 working days and call them back. They told me the case is close, the money was dispense and there's nothing they can do about it. They said what I declined was the exchange rate, not the transaction, but they didn't give me 2 options. Just the decline button. So who would knows that what I decline is actually just the exchange rate? They didn't even provide any proof that they've dispense the money when I walk away. Who knows what they're telling is true? No security footage. I thought Las Vegas casinos supposed to be the safest place on Earth, with all the free blind spot security camera if you lost your chip or money, someone found it and not return it, it will be considered a thievery? I didn't take the money and I have to pay for it, 500 dollars, that's not a small amount of money. Its preposterous and unjust. We can't let this big bullies pull our nose around, the next victim might be you. Hope I will get attention on the public and the law enforcer to resolve this issue and give me back my justice!