TripAdvisor Traveler Rating

We’re staying here for 7 nights, having spent $1,800 including resort fees. This morning we didn’t have access to water - one of the most basic requirements for any hotel. Appreciate this was due to a fault, but none the less we were very significantly inconvenienced: - We couldn’t flush the toilet; - we couldn’t shower after a long day at a conference in preparation for the next day; - we couldn’t wash our hands; - I could therefore put my contact lenses in; - we couldn’t brush our teeth; - we were told the water would be up and running after a few minutes. Calling 50 minutes later, we were told that it wouldn’t be the case; which meant we had to go unclean to a day of conferencing. - As a result of the incorrect information we were delayed for the conference. We’ve been offered a tiny refund which barely comes to half of one nights fee. The offer is quite frankly a joke, and we’re significantly disillusioned by both this, and the terrible customer service from the front desk manager.

The table rating was absolutely terrible. I played for at least 6 to 7 hours each day. there is no way there’s that big of a difference between me and my girlfriends play. I am aware of how it works in regards to bets and time on the table. This entire trip we gambled together, but as you can see, I barely gained any points. I lost over $5000 this trip. She only brought $2000 and we played together 90% of the time. I usually bet higher amounts than her. I earned 831 tier points. She earned 2964 tier points. This has to be addressed. I don’t care about the money. I enjoy gambling. Yes, I would love to win, but there is no way this is acceptable.

Decent room, but very mid. No coffee maker, bare minimum amenities. Absurd resort fee (that new laws are dealing with!). Some fingerprints around, safe was left locked, remote didn’t work—not great. No room service, only Caesar’s version of food delivery—doesn’t include a breakfast option. Smoky smell in no smoking room. Unsettling experience with maintenance worker showing up immediately after I checked in (alone) with 2 “missing” pillows, except they weren’t missing but he’d leave them anyway, only to have housekeeping remove them the next day. Super sketch. Nice little casino, great shopping access & mid-strip location.

We aimed to find a budget-friendly option for a New Year's celebration in Vegas, and our travel agent booked us at Planet Hollywood. Unfortunately, the hotel's infrastructure is lacking, particularly in terms of air filtration, which requires upgrading. We also experienced a hot water outage lasting 24 hours. Additionally, the carpets are in need of deep cleaning. Housekeeping services were inadequate, failing to replenish essential items like cups, soap, and towels. Furthermore, extra towels and blankets were not provided. Considering these shortcomings, a 2-star rating is appropriate. Our stay did not meet expectations.

Great location, average hotel. Good luck with the elevators once everyone is awake and using them. Same with the escalators. They may or may not be working. But location, in room frig, and decent sized rooms make this a hotel i would return to. Next time I’d bring a small coffee pot.