Planet Hollywood Resort & Casino reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

32468 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good stay!

xthemullysx (Glasgow) on Sep 23, 2023

Just returned from a 9 night stay at Planet Hollywood. Overall it was great! Our room had a beautiful view of the fountains (think it was a resort room) which was amazing! The room was very spacious and clean. The bed was big and comfortable. It was great having a fridge to use in the room. Our room was cleaned several times during our stay and clean towels were provided. One day we did need to ask for towels but they were provided right away. We could hear loud music coming from the pool area which did start quite early in the morning, but it didn’t bother us. This could maybe be an issue if you’re trying to sleep longer though. The hotel itself is in the perfect location being in the centre of the strip. The casino has lots of slots and tables available. The Earl of Sandwich on the casino floor is a must try! The Miracle Mile shops attached have cheap places to eat and drink which is good. Great selection of shops too, including an ABC store which is ideal for water, drinks, snacks etc. We never used the pool area as it was too hot and there were not enough shaded areas/umbrellas to sit out. The pool area did look nice though. Overall, we had a great stay and we would stay here again.

TripAdvisor users rated this property 1 out of 5

Never again

donnchrisb on Sep 23, 2023

We arrived late at night and were given the keys for an occupied room. Scared the crap out of someone trying to get into the room at midnight. Had to call 7 times for a blanket. Lied to that the blankets were coming on multiple occasions. Dropped an ear ring and went to get it behind the tv stand and the garbage poured out. Not one or two things but could have filled a trash bag. This hotel is a disaster and no one cares. Choose someplace else

TripAdvisor users rated this property 2 out of 5

Ignorance is depressing.

Erin B (Puebla) on Sep 22, 2023

Staff on the front desk are still wearing ridiculous face masks, I am hearing impaired and I read lips, they would not accommodate to any alternatives and the one that was not wearing a mask suddenly returned with one after I requested help.

TripAdvisor users rated this property 4 out of 5

Quite good overall.

dankJ6101ZJ (Dunkerton, Iowa) on Sep 22, 2023

The room was spacious and clean. I happened to be right next to an elevator and that was quite loud. The casino floor was under construction in some areas making navigation difficult. My only real complaint was a dealer by the name or Martha, who was a real bit.. of a grumpy old lady. It's disappointing that one employee can dampen our experience, but she did. The eating options were wonderful and the location was good.

TripAdvisor users rated this property 1 out of 5

Never again

Sara M on Sep 22, 2023

No housekeeping the entire 5 days we stayed… Pool was freezing and you had to pay to use the seats/cabanas Wifi only extended to 2 devices, not really an option for a family unless you want to pay $15 a day. used breast milk left in the fridge from previous guests… Never again

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