Planet Hollywood Resort & Casino reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

32776 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Spirit Airlines of hotels - only worse and with Hidden Fees

Steve D on May 17, 2024

Incredibly disappointing. Booked well in advance and prepaid. Room was dirty, phone was broken, no coffee maker. When we asked about the coffee maker - they advised ‘That’s extra’. The staff was friendly so they at least know how to do that well When we checked out, they had charged us a $65 ‘Resort Fee’. WTF??? We won’t be back….i would pay more to stay somewhere else…

TripAdvisor users rated this property 4 out of 5

Very Nice Vegas Strip Casino/Resort

Joyce Z (Brunswick, Ohio) on May 16, 2024

PLANET HOLLYWOOD is a great Vegas Strip location with Miracle Mile Shopping, theaters, eateries. The standard bathroom is HUGE! French doors enter the bathroom, sinks on either side if you have size bed for a small suite, otherwise still a huge bathroom just one sink, separate toilet room with closed door, garden tub, separate shower. I asked to have a room near the elevator because of back and knee problems. They honored my request, but in retrospect, that was a huge mistake on my part. Every 30 seconds all night long it sounded like a freight train outside my room. I thought it was the monorail, but they told me the next day, most likely the elevator noise. They honored my request to move me to another room which was very quiet!

TripAdvisor users rated this property 3 out of 5

Average at best

J A on May 16, 2024

I didn't find the hotel quiet for sleeping The curtains don’t go right to the ceiling This allows aclot of light to penetrate the room. Elevators are quick and plentiful. Nothing special, basic room with average pillows. No coffee machine in the room. Ugh.

TripAdvisor users rated this property 3 out of 5

Just average!

Becky V on May 15, 2024

Hotel is nice however the resort fees are too high! Swimming pool is average it's crazy that you can't sit or Lay poolside without having to reserve a lounge bed or chair, I can understand having to pay for a cabana. But we are already paying high resorts fees so we should not be charged to want to lay by the pool. That's wasted money those resort fees what benefits are we getting from those fees. Most likely won't stay here again, we do like the location and that's why we stayed here. Next time will stay at MGM their pool is amazing! and resort fees are much less. Also front desk doesn't give information about hotel like just a quick run down of the Hotel, the customer service needs work! Rooms need better lighting as well as the bathroom.

TripAdvisor users rated this property 1 out of 5

Awful

Go56974721267 on May 15, 2024

I really, really didn’t like this hotel and would avoid any Ceasers premises as a result. We arrived later in the evening. Our room wasn’t available. The staff didn’t care and said we should’ve read the small print that says they don’t have to provide the room you’ve paid for. Then next day we had to repack and drag our bags across when the room did become available. The place was filthy and it stunk. There were stains on the walls and the carpets were disgusting. The mirrors in the lifts were smashed. Honestly, it’s a mess. The room wasn’t any better. Furniture was broken. The bath tap was broken. The sink was broken. It’s a mess. I went to complain but the queue for checking was huge and I honestly couldn’t be bothered. The place is an absolute rip off. The pool is rubbish. They charge so much for a lounger that people were just led on the concrete. I went to get a drink and they wanted nearly $40 for a cocktail. It’s an absolute joke. We wrote the whole place off and spent our time and money at the Wynn. You can read this review and the other bad reviews and just think we’re being fussy. But, honestly, I’ll never go back to another Ceasers resort again.

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