TripAdvisor Traveler Rating

Miranda of front desk is great employee! We stayed at another hotel in Vegas the day before and the receptionist at the front office made us feel awful. However, meeting Miranda at the Planet Hollywood hotel made us feel so relaxed. She was always ready to help us, and we laughed throughout the check-in process.

My husband and I were very excited to stay at Planet Hollywood. When we checked in we were told that we had to pay a "resort fee" of $56. a day. This was news to us. When I called to check with a concierge with some questions, I found out that the Hotel no longer had a concierge. We had no one to ask questions or get directions. When I tried calling the front desk, because I could hear a very specific noise in my room every night, I was transferred to the Flamingo Hotel after being on hold for over 10 minutes. I went to the pool area to lay out and noticed that if I wanted to lay near the pool, I had to "RENT" A CHAIR for $35.00 a day. That is ridiculous in my opinion since I already had to pay an additional $56.00 a day already. These are some of the main reasons why we were very discouraged and would not recommend Planet Hollywood to anyone.

Stayed in a 2 bed room, decent size, clean room, nice bathroom with w tub. Great view of the sphere. The pool was nice . The casino was cool too, played on the slots for entertainment purposes.. I didn’t win big lol . I would definitely stay here again .

Never again would I pick planet Hollywood. Rooms dingy and housekeeping needs a lot of training! When we booked we were promised a strip view which we didn't get! Got view of some rooftop. And when we requested to change it was as if they did us a favor and "upgraded" is for free to a partial Bellagio fountain view. The room carpet was not cleaned and I even found a human nail in the bed. And hair in the bath tub. When we spoke the next morning to the manager on duty she was fairly rude . Didn't know the meaning of customer service in a hospitality business!!!.. And hands me a $25 voucher for food as if doing me a grand favor( which we didn't use regardless as we are vegetarian and they had little to offer ). She did offer to have the place cleaned and when I said not now as I had my stuff strewn she goes oh u want to complain but not get it cleaned even before hearing me out. And the when we did call on housekeeping it was still not taken care of... Instead new issues!! So for the rest of my out stay we did not call housekeeping as it would only dirty further !!! The safe ... Is not safe!!!? We got locked out on one occasion. They claimed the batter died... But the again the next day it wouldn't lock .... Tho displayed "closed"!!! So then was left to carrying my passport etc on me ... Rather than risk it not opening on day of the flight !!!!! Again on the second day of our stay.... They had only 2 working elevators of the total I believe 8!!!! People would just hop in and go for the ride just to have space on the elevator rather than wait and get in an overloaded one!!! Overall a bad experience! And they wouldn't even post my review on their website.... So writing this second one here in trip advisor!!! Hoping this gets posted!

Arrived for check in. First I was told I booked a king room. I said no I booked a 2 queen suite which I had upgraded not long before. They said well we have none available! What? ! I’m disabled, my cousin is disabled we’re well over 50, and they want us to share a bed?! They said they can give us a rollaway or cancel our reservation! It’s now after 11, no idea where’d we go, let alone walk another mile to the parking garage. We took the king room and the rollaway, with the promise we’d be switched in the morning. That turned into 6pm. They called said room is ready…we left where we were and got there…no room ready. So we waited! Finally got our room, not what we where told but we got a room. Gave us a good credit for it not being ready again ! Oh forgot to mention, king room had pubic hair in the shower!! Disappointed to say the least.