Hotel check in was slow, they charge fkr early check in. The suite we upgraded to was at roof Level with a view of trash on the roof, the room was outdated, the entire hotel was outdated. The only real positive is location and mattress was comfortable. But I would never stay here again.
Oct 21, 2021
First time staying at Planet Hollywood which is a property in Caesar's network had a very nice room overlooking the pool, the resort pool was much more geared to a younger demographic that some of the other Caesar's properties and while closed for the season would be a likely venue. The property is the last in the "Caesar's strip from Harrah's to Planet Hollywood we stayed in a "hip Suite" very modern decor ( although) black out curtains would help the flashing lights from various strip billboards
Oct 21, 2021
Great room at a great price, free parking and in the heart of shopping and gambling! The entire property was spotless, amazing shopping, dining, and gambling opportunities on the property, it would be very easy to stay here several days and never leave the property.
First time back in Vegas in years!
Oct 20, 2021
I've been to Vegas a few different times but never stayed at Planet Hollywood so I thought I'd give it a try. Upon entering the lobby, we noticed nothing but self check in kiosks with minimal staff. I've been working in Hospitality for about 10 years now and was genuinely surprised that there wasn't anyone actually behind the front desk. I spoke to one of the guest service reps and asked if this was due to covid...the gentleman said they had a few kiosks pre-covid but once covid got bad and staff was laid off/quit, they added more kiosks
After figuring out the kiosk situation, we went up to the room and weren't too thrilled about it, so I went back downstairs and was able to speak to someone and not only was she able to move our room, she also upgraded us to a view of the strip! (I'm so sorry I cannot remember her name). The room was so much better and the view was fantastic! We didn't request housekeeping for our stay but just asked for extra towels and never had any issues with those requests. We didn't eat at any of the hotel's restaurants or bars so overall, I would recommend this property based off of cleanliness and location.
Oct 19, 2021
Great Room location. The size is good for a family. Poor lighting in the main room. No in room coffee and a long way to get some. The remote did not work and the in room safe was locked. I had to text to get both fixed. I asked where the front desk was and was told the lobby. The only thing in the lobby which is in the garage is kiosk to check in and out and a Starbuck/ Gift shop. you never get a human only a text message.