TripAdvisor Traveler Rating

Planet Hollywood is just a hotel on the Las Vegas strip. We liked the shopping center that surrounds Planet Hollywood, and we thought the casino was nice and modern walking through it. But the room? Well, it was just OK. The main area was very spacious, with a somewhat decent view of the Sphere in the background. The bathroom, though, well it was big, but not well maintained. Especially that shower wall, that was just ??. Overall, it’s an ok stay, but the hotel just didn’t scream Hollywood to me, unlike other hotels like Paris and New York New York. Planet Hollywood felt more like Planet Las Vegas, honestly.

My wife and I reserved a king size bed at Planet Hollywood. We drove 4.5 hours from Los Angeles. When we got to Planet Hollywood, miraculously, no king beds were available. We were told that our reservation was just a request, and beds were actually first come first served. We spoke with Robert at the desk. Robert told us that there was nothing he could do. So we asked to speak to the manager. In comes Bryan Navarro, the hotel manager. We explained to Bryan that we reserved a king size bed, but were given queens. Bryan repeated that the queens were the only beds they have. We have a hard time believing that the hotel is full with it being off season, plenty of parking in the garage, and most of the bars and restaurants closed. Bryan also told us that he feels that we were just going to talk in circles. I do not wish to talk in circles, so I asked Bryan what the fix was, and he reiterated that there was nothing he could do because reservations are actually just requests. We fill that the beds are not truly queen size beds. They are full size beds and my wife and I are too large to fit in them together. So we will be sleeping separate tonight. In all of our travels around the world, we have never not gotten the bed we requested. We have no choice but to spend our weekend sleeping in separate beds, which is unacceptable. We are fully aware that sometimes things happen. However, it's all about how a corporation handles things that will ultimately decide how we feel about them. This situation was handled very poorly, so I see no rating more appropriate than a 1 star.

We stayed at the Planet Hollywood Hotel Las Vegas from November 26 until December 3 2024. Check-in was very easy. Staff are very friendly. Hotel is very clean. I had room number 3664. It was the 36 floor with lovely views of the mountain range and towards the airport. The room was massive a large bathroom large bath, separate shower and separate toilet all within the bathroom. The hotel bars and restaurants was great but not the cheapest. The casino was great plenty of slots blackjack craps. The only downside to the casino was there wasn’t any poker or live roulette wheels but you could play will let on the machines if you wanted. The miracle mile mall next to the casino and hotel was fantastic great shops some really nice bars. Restaurants are very reasonable prices we watched the Chris Angel mind freak show that was great. Also Billy Joel and Elton John tribute that was good. We took a helicopter flight over the strip at night that was great but my favourite was the American football at the allegiant stadium that was amazing. Las Vegas is huge with plenty of bars, restaurants and entertainment every 10 feet across the strip we went to the Mandalay Bay to play poker also the horseshoe Hotel old reds bar and restaurant was great. Lovely food and great country music . Now back to the hotel the only downside for us was we all ended up with a rash and irritations due to the bedding. We believe the detergent they used to clean the bedding was the cause of this and unfortunately due to this matter, we probably wouldn’t stay at the hotel again again But we definitely go back to Vegas

Rooms were dirty, and I mean dirty! When addressed it was not dealt with(2days later) Re addressed, although was taken care of, due to previous mistake and being asked to vacate suite on first day of vacay to accommodate, I asked for a follow-up call from management, that never took place. I made the mistake of putting my clothes in the drawers, so those came out with dust all on them. I have a chronic disability that warm baths soothe, so when I find short and curly hairs in a hotel tub, I'm a little resistant to slide in.

When we checked in online we were given the wrong room, and were told the one we booked was oversold. We wound up in a room with mold in the bathroom and loads of maintenance issues. I stayed at Planet Hollywood pre-Covid and had a good experience, but the customer service and maintenance has gone downhill since then. For the price, I’d look to stay somewhere else.