TripAdvisor Traveler Rating

Overall, decent for the money. Overall, the hotel is pretty good. Not the latest, greatest, hippest place in the strip, but you're also not paying for that. I went mid-week for a massive trade show so the rates on the strip were ridiculous and this was what I thought might be best bang for buck. I got in late and was upgraded to a MASSIVE suite overlooking Bellagio Fountains and Paris Eiffel Tower -- an amazing unsolicited bonus!!! Unfortunately, I was solo and it was late, so it was pretty much wasted. LOL! Bed was extremely comfortable. The furnishings were pretty good. Again, not great. Not sure what that room costs normally, but it had some wear and tear on it. Location is fantastic. This is THE section you want to stay on The Strip. Close to Paris, Bellagio, and City Center, if you don't want to pay to stay at one of those places; 10m to City Center. Casino is nice enough: lots of action, seems newer. Starbucks in the lobby -- no order ahead though. Overall, I would pay less than Paris/Bellagio/City Center to stay here again without hesitation; same price though, maybe not.

Planet Hollywood is average plus. The location is excellent, within walking distance of other hotels and casinos. The rooms and bathrooms are large, although ours looked out on the roof of the shopping centre! I think if one books through third parties don’t expect the best rooms. There was no option for a slightly later check out. The resort fee does not include the spa so just the gym it seems. Not good value and a way of basically increasing the hotel price. The bars are not great but eating options good. The place needs a bit of an upgrade but overall if you can get a decent rate it’s worth considering.

Three customer service agents maximum at busy times, and never a concierge, but do have multiple machines for self check in and out, if that’s your thing We twice had issues with our safe, advised to text for faster service, 20 minutes later with no response we called the front desk. One and a half hours later the safe was finally fixed. Front desk attendant offered zero verbal response to our concerns, left spoke to manager and returned with a $50 photocopied voucher for “PH restaurants”, none serving breakfast with no suggestion offered when asking the agent. “I don’t know” seemed to be a procedure response. Later tried to ask one for transportation suggestions for local venues, again “I don’t know” response. The water was shut off for “regular maintenance” for 5 hours but only made aware of this the night before, not at check in. Toilet and faucets were repaired on day 3 of a 4 day stay. Carpet was dirty with small objects on floor from previous guests (staple and plastic fasteners from store tags), mildew in shower, wired room refresher clogged with dust. Bed was very comfortable, room spacious but wallpaper starting to peel. Cleaning staff and door staff were friendly. $50 resort fee was just a way to increase room prices, not at all worth the price. Stay somewhere else.

Overall had a very frustrating time with this hotel. Stayed for a total of 4 nights and did not get my room cleaned or attended to once. After calling the front desk twice to ask for cleaning/fresh towels i was told it would be done within the hour. Both times nobody ever showed up to my room (despite front desk confirming my room #).

Nice resort and amenities. Wish there were more lounge/work areas though. We didn’t always want to sit at a restaurant or in the casino area. Would stay here again if I come back to the city. Good location on the strip.