Planet Hollywood Resort & Casino reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

31634 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Stay

Q7756ADbarbaraa on Jun 25, 2022

Clean huge rooms, great casino, great location and attached mall, great restaurants. Had a wonderful 25th Anniversary there! Will never stay anywhere else! We couldn't have asked for a better vacation get a way.

TripAdvisor users rated this property 1 out of 5

Couldn’t Care less staff attitude, scam charges terrible check-in / out.

Rich R (Ajax, Canada) on Jun 25, 2022

Review of Planet Hollywood Resort & Casino Our first time in Vegas , first hour we get to hotel to try to check in. We waited 30 minutes in what we thought to be a check in line (like every other hotel we have ever been to) when we get to the front of the line they tell us to go use a machine! But I'm right in front of you?? Feg! We try for 15 minutes to use the machine spits out errors’ fellow comes by and helps. Tells us we will be emailed after 3pm. For room key. 307 pm get a QR code have to go back to lobby frigging kiosk, asks for driver’s license for the 4th time and finally fails as my reserve was with first initial. Find a dude to enter manually we get our keys. We go upstairs open the door and find we are overlooking the back of the building, a parking lot and some desert. The fridge is empty and barely cooling. Only three pillows for king bed no spare. No coffee maker what! We immediately call down ask to change rooms they tell us no way, booked. Non strip view (100% I did not have that option in the description as it was my wife’s 50th birthday and our 25th anniversary, my cousin was the Travel agent ) We hang up feeling like we should book elsewhere even though we prepaid and will be out the $. Disappointed is beyond the word I would describe for this hotel and I’ve only been here 2 hours in Vegas). On appearance the hotel room looked nice however the decor in the room and bathroom was sexual in nature which I thought was weird (think pride). No coffee maker, no microwave, nothing to boil water. And we found out why. $6 coffees and $ ( $ 9cokes at the pool ($21 drinks) and they check your bags like airport security at pool entrance to make sure you aren’t bringing your own drinks in. The lounge chairs at the pool were $72 usd per day (incredibly shady fees like a $6 credit card fee, a processing fees, other fees which added up to $72 for 2 chairs per day). Oh you want a cabanaa those cost more than the room itself ($181-$225 per day) When we checked out machine didn’t work, human helped us in front of their green screen said we were already checked out they would email final invoice (again I am standing right there!). We get to airport, and lo and behold ALL of these mysterious charges appear! $52 usd/day for some type of "resort fee" $75 for misc int" (purposely deceiving so we dont understand) $85 for room fee? (we had prepaid the room etc.. so another $300 for nothing. I immediately call the hotel to inquire I get a message that they are closed (around 4:00pm) and I should fill in a complaint form on their web site. I do, three days later crickets. The ONLY plus is that the hotel is centrally located on the strip and has miracle miles shops attached, otherwise other hotels were much nicer and probably less shady and disorganized more customer friendly. Will never return to PH.. The WI FI! They tell you wifi is free, when you actually login they say you are only allowed 2 devices and max 20mb! (I tried to download one app was 70mb) and they will auto charge you $14.99 day if you exceed this limit! SO we just used our home carrier which was already paid for. Just little low life things like that really bothered me. To punish them we mostly spent our gambling money at OTHER non Caesars hotels.

TripAdvisor users rated this property 4 out of 5

Perfect for my sons 21st

RJDarden (Chagrin Falls, Ohio) on Jun 25, 2022

Took my son here for his 21st birthday and he had a blast for his first time here. PH was perfect without the frills of having unwanted features in our room. Also he loves burgers and had a great one at Gordon Ramsay’s Burger there in the hotel. I would stay here again.

TripAdvisor users rated this property 1 out of 5

Don’t do it

11lelaw (Connell, Washington) on Jun 24, 2022

For starters one of the managers of the hotel told us they were trained that customer service is the bottom of the list. Charges are taken off of your card that you did not do. A $30 fee is charged for signing and charging something to your room $30 extra. It’s become a very corrupt place I would stay away

TripAdvisor users rated this property 1 out of 5

This place has gone donwnhill, and fast

DiverDown79 (Juneau, Alaska) on Jun 24, 2022

This used to be my favorite property in Vegas - central location made it easy to get in & out of (use the backroads & Koval to get in & out vs LV Blvd), rooms were always nice, and they had actual employees. Check-in is still a disaster with only a few functional kiosks and only ONE employee working the line. Even if your room is ready and you try to check-in early, you get put on a "waitlist" until 3PM. We flagged down the agent and even she was confused. We paid $50 + tax to get in our room. $45 daily resort fee + taxes, AND now the $18 parking fee, lack of daily house keeping and constant begging for towels has us moving our next Vegas conference stay at another hotel, and off the strip. Caesars lost us. As mentioned, the carpets are looking worn and the smell of smoke is still drenched on everything. We enjoyed the super large garden tub, except it would drain slowly and then backup into the toilets & sinks, along with a horrible odor that made us vomit. Ivy, the new "online concierge" was no help. We had to beg for housekeeping - and even then, we only got it twice in a 5 day stay. We didn't even get towels refreshed, we had to beg for those. There were only 3 pillows on each bed, so we requested 2 more - was told they don't have any and are awaiting a delivery. We kept getting annoyed by lack of housekeeping and towels, so had to steal some from an unattended cart. The lack of housekeeping meant our garbage was piled up - we took it out daily and dumped it in the trash by the elevators. Just odd we had to beg for housekeeping when lower-class hotels in the Dominican Republic can do it 3x a day. The ladies at the beauty desk down by Starbucks are annoying as hell too - they just don't get it. I do NOT want to spend $300 on skin care, don't pull this "oh, my boss isn't here, I can offer you this for free!" And harp us every time we'd walk by. so between the aweful stinch from sewage, huge fees, lack of space near the pool area, inability to talk to a HUMAN, and no more daily housekeeping did it in for me. I really really used to love this place

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