TripAdvisor Traveler Rating

My wife and I have been to Las Vegas several times, and we like to stay at a different hotel each trip to see which ones we enjoy the most. We stayed at Planet Hollywood this past week for my 40th birthday. Overall, the location is great—right in the middle of the Strip—and the casino and restaurants were solid. Our room had a nice view, which we appreciated. Unfortunately, the room itself had several issues, some minor and some more significant. The hot water faucet handle was broken and had to be turned together with the base, which shouldn’t move at all. The faucet itself was also loose and would twist back and forth. The bigger issue was the shower plumbing. Within about 30 seconds of turning the shower on, water would start pooling in the base instead of draining properly. During every shower, dirty water would back up around our feet, and it took about 5–6 minutes to fully drain before the next person could use it. The housekeeping experience was the most disappointing part of our stay. We arrived late Tuesday night. On Wednesday, we left in the morning and returned later to find the room had not been cleaned or restocked. At the time, we didn’t make a big deal of it since we still had towels. On Thursday, we again left the room in the morning—this time while a housekeeping attendant was actively cleaning the room next to ours. When we returned later that afternoon, our room still hadn’t been touched. No fresh towels, beds not made, and trash starting to pile up. We called housekeeping and were told someone would come by. That evening, we went to dinner and a hockey game. When we returned, no one had come to the room. The next morning, we called again and explained the situation, only to be asked if we had called every day about the issue—which was frustrating, since daily room cleaning should be standard service. They then suggested that we may have had the “Do Not Disturb” sign on the door, which was not true. Finally, after returning from the spa later that day, the room was cleaned. In total, for a four-night stay, our room was only cleaned once, and only after multiple calls to housekeeping. While the rest of the hotel experience was decent, the room maintenance issues and lack of housekeeping service were significant enough that we would not choose to stay here again.

BE AWARE and carefully check your final bill. We were charged an extra $40 for our two night stay because parking was billed twice. We called 5 different numbers to get this sorted. Now we’re being told it will take up to 10 days to receive the refund!! On top of that, the check-in line was extremely long, there was no room service, and the shower drain was clogged. Absolutely not worth paying extra compared to nearby options like Horseshoe or Flamingo.

Started off poorly, had to wait 1.5 hours to check in, then found that my room type was not available, so would have to swap rooms after the first night - thought I had extended my stay, but it was never entered into the system, so having to swap rooms ANYWAY. (Glad I checked, or my room would have been emptied by security on my last day!) Front desk manager treated me like I was the one causing a problem, zero empathy or suggestion beyond essentially "well, you're welcome to stay somewhere else" And the toilet was running constantly the entire stay.

First off the location of planet Hollywood is great!! Walking distance to almost all of the casinos . We didn’t have to take a taxi or Uber as we walked all the strip , but we did drive to Freemont St . The casino / hotel was full of cigarette smoke & cheap cologne/ perfume thou , made everything stink ! I liked the music playing ! And The restaurants were good! We went to Cafe Hollywood and few other places! The room wasn’t that clean , the towels smelled bad like they were used . And the shower / sink had hair all in it . Oh and the parking garage is a good walk from the rooms , you have to go thru the mall to get to it!

Our experience at Planet Hollywood was mostly good. The room was spacious and clean with great view. The issue we ran into was NYE at Caramella- an onsite restaurant. It was raining and there was no plan B in place. They allowed us in but everyone was just sitting listening to the typical restaurant background music. Then they offered ponchos for the patio to some guests but not all. There was also children at an open bar NYE party . Not what we expected! Also, party was supposed to last till 1:00 but at 12:45 when we asked for another drink we were told no