Overview
The Cromwell, the sophisticated boutique resort in the heart of The Las Vegas Strip. This Las Vegas boutique hotel features luxurious rooms and suites. The modern and vintage design adds a unique element and gives guests an unforgettable VIP experience.
Resort fees include
- In-room Internet access daily for 2 devices per day
- In-room local calls
- Fitness Center admission for 2 guests per day
Check in
4 p.m.
Check out
11 a.m.
Rooms
188
Inclusions
Rooms
- 1 king bed
- No more than 4 guests in the room
- 1 king bed
- No more than 4 guests in the room
- Bathroom with shower only
- Seating area
- Smoke-free
- Upgraded amenities
- Bathroom offers a window and a rain shower experience.
- A/C
- Bathrobes
- Iron/Ironing board
- TV
- Bathroom offers a window and a rain shower experience.
- 2 queen beds
- 360
- No more than 4 guests in the room
- 2 queen beds
- 360
- No more than 4 guests in the room
- Bathroom with shower only
- Smoke-free
- Upgraded amenities
- A/C
- Bathrobes
- Iron/Ironing board
- TV
- Bathroom offers a window and a rain shower experience.
- 1 king bed
- Strip view
- No more than 4 guests in the room
- 1 king bed
- Strip view
- No more than 4 guests in the room
- Bathroom with shower only
- Seating area
- Upgraded amenities
- A/C
- Bathrobes
- Iron/Ironing board
- TV
- Bathroom offers a window and a rain shower experience.
- 2 queen beds
- Strip view
- No more than 4 guests in the room
- 2 queen beds
- Strip view
- No more than 4 guests in the room
- Bathroom with shower only
- Seating area
- Upgraded amenities
- A/C
- Bathrobes
- Iron/Ironing board
- TV
- Bathroom offers a window and a rain shower experience.
Amenities
Drais
Drais Beachclub
Hotel
Giada Restaurant
Exterior
Drais Nightclub
Drais Pool
Interlude
Location
Reviews
TripAdvisor Traveler Rating
Disputing credit card charges
RJBerry51 (Nashville, Tennessee) on Jan 10, 2025
Arrived 04Jan25 for a comp room booked through Caesar’s VIP line via rewards app. Upon arrival was informed that only room available was not the room requested. This was not a big deal as we had arrived later on a Saturday and were only staying two nights. But the room itself was really rough and a bit dirty. Definitely not acceptable (also had major plumbing issue). I explained these issues with the front desk attendant Justin and was told he would relay these issues to management when they arrive at 10:00 am. I did receive a call and was offered a room change and a $25 food/bev credit. The next room was much better maintained and all plumbing worked as intended and did not pose any health issues. At check out the $25 credit was applied to our room charge (breakfast) and we enjoyed our final night. Well I got home today to find another small charge from Cromwell front desk on my CC statement which was not on my folio. I called VIP line/Cromwell and there are no notes regarding the charge, so I am given the Caesar’s billing hotline. Once in touch with a Cromwell agent I am told that I took gummy worms and pringles from the mini bar (I certainly did not). I understand these items are weighed and steer clear of them. I was asked at check out if I took anything from the minibar to who I answered “no”, and so was the gentleman checking out next to me so I figured part of Cromwell checkout process. This is a small charge, but pretty insulting after the issues with the room. And the lack of transparency at check out if there was a thought that I may have taken items. Mention it then! Vegas gets enough of my money I’m not trying to be cheap over a can of chips and bag of worms? Be better Caesar’s/Cromwell
Caesars should be ashamed!
JasonFromArizona (Arizona) on Jan 06, 2025
This hotel is so far past it’s prime. It’s actually kind of sad considering what this place used to be. It’s tired and worn down with a front desk staff (except for a couple of people) that don’t at all care. Elevators Good luck having both elevators working at the same time. There was only one elevator working during the entirety of my stay and nobody had any idea why both weren’t working. Guest Rooms Good luck finding a room that has everything in it, thats supposed to be there such as telephones, lamps, etc.. And it would require even more luck finding a room that doesn’t have a plumbing issues be it drainage back up or sewer smells. Cleanliness of the rooms is another issue. Dust all over and hair in the bathrooms. Valet Parking There apparently is no rhyme or reason as to the hours of the valet parking. The valet parking attendants are super friendly, but they don’t staff enough of them to have it running with any consistency. Front Desk This is probably the weakest aspect of a hotel. There are two people that work Sunday evenings, they lead and an agent that are absolutely delightful and not like anybody else that works at the front desk at this hotel. The rest of them are devoid of personality, don’t care to actually do anything to help people to the point of being rude and then you have one manager that lies to cover up when she forgets to do things and another manager that doesn’t even have any idea what it means to resolve issues. Casino the casino is the only consistently good part of the hotel. Dealers are friendly, cocktail servers are friendly, pit bosses are friendly.
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