Always impressed with JW Marriott, but I had to write a review for this location. The attention to detail at this location was impressive. Kevin greeted me at valet and started the seamless check in at arrival. I didn’t remember the blond gentleman’s name that escorted me and my luggage to check in, but I believe his name started with a J. and a last name on his name tag. I was greeted by Alessandra, who was so patient and helpful with my check in. I was only in for a short time but the property and staff left a lasting impression on me. I even chatted with Jovani and had a laugh about my “sunset” check in. ?? There is a lot of pride in the staff here and it is noticeable. Maria with front services sealed the deal with our conversation while I was waiting for my car to leave. What a short, but memorable stay at this location. Thank you!
JW Marriott Anaheim - A pleasant and comfortable stay
(San Jose, California)
Feb 17, 2024
First time we went here when the JW Marriott Anaheim recently opened, we were not impressed with the customer service, high parking cost for valet. We were locked out of our room when we still had another night stay. Customer service at the time then did not seem friendly for the inconvenience.
We decided to give it another try, assuming that the team probably needed some time to adapt and adjust to the business. Fast forward to February 2024, our stay was much better than our first stay. Scott at the Front desk made sure our stay was comfortable as possible. It felt nice to know he remembers the hotel guests during their stay. Most hotels, you'd walk by as a stranger out in the public. Scott was always attentive, welcoming and would greet you the moment you walk in and out of the hotel. Cynthia at the Front desk was able to help me with a request and she is such a bubbly and fun person to talk to. Though parking rates (valet only) remains the same, we were still able to enjoy our stay and park at the Anaheim Garden Walk for a better rate. Rooms are clean daily and housekeeping would replenish our room with bottled waters. The fitness center was nice and clean as well. There's a cafe shop on the first floor for your morning fix, a bar near the front desk, and the Anaheim Garden walk which is steps away that have various shops and restaurants to stroll around. I am pleased to say that we will likely return to the JW Marriott Anaheim as our hotel choice the next time we are in town.
Amazing executive lounge staff! 5 stars
Feb 16, 2024
Nice hotel. But the executive lounge staff just went above and beyond to make our trip extra special. Thank you, especially, to Yvette, Bree, and Adria for going the extra mile and celebrating our daughter’s accomplishments!! You made our trip amazing and wonderful! As someone who studied and worked in Hospitality, I’m truly blown away by your kindness! Will definitely come back because of you all!
Great first impression!
Feb 02, 2024
Michael and the valet team were wonderful! So attentive and friendly EVERY time we came through - which was a lot.
Being the first people we see when we get back to the hotel always puts us in a great mood!
Great ambiance, friendly staff, clean space.
Feb 02, 2024
Scott, our associate when checking in was absolutely wonderful! He shared so much information as this was our first experience at this Marriott.
Our room is beautiful, and very spacious.
The hotel offers an array of amenities that further enhance the hotel experience including a 24 hour gym, lovely and large pool, and a spacious terrace area to enjoy the nightly Disney fireworks ??