TripAdvisor Traveler Rating

My 10 person family used the JW while visiting Disneyland 25 Feb-1 Mar and the service was outstanding. Cynthia and Joy were some of the most dedicated, professional and truly caring customer service reps I have ever encountered in my more than 2300 nights and 23 years using Marriott hotels. The executive lounge, valet, room service, concierge service were all remarkable. They truly treat an Ambassador like royalty and it was much appreciated.

I should start by saying that I always seek out Marriott hotels, largely because I appreciate the cleanliness, consistency and customer centricity of the brand. This was my first time staying at this hotel, although I have been to Anaheim many times over the years and know the area well. Location (perfect for Disney) - 10 minute pleasant walk to Disney. An hour from LAX. Walk to Cheesecake Factory, Bubba Gumps, and Garden Walk Mall (largely eatery). Room (great) - I was located on the 8th floor so it was quiet from the hustle and bustle of night time noise. I had a twin room which was perfectly laid out, spacious and typical of a classy Marriott room. My room overlooked the pool side of the hotel (not firework viewing side). Breakfast (poor) - I had breakfast included in my package. It was definitely the worst breakfast I’ve had at a Marriott. For the price, I wouldn’t bother - there’s lots of places within a stones throw. I also had to wait one morning for around 25 minutes for a table… this was odd, as I could see plenty of empty tables (maybe short of staff). Not good if you get there for brekkie at 7am to ensure you can get your family to Disney for opening at 8. Staff - Some were exceptional, friendly, informed and helpful. A few not (I don’t need to call them out as I have zero doubt the management are aware of who they are… they probably need to expedite their move to a non-customer facing role... Add ons: you have to pay around $47/day tax to the hotel (standard in US). They allow for a $20/day allowance to use included in that. There’s a small Starbucks in lobby you can buy a couple of drinks with each day (to make the hotel tax feel a little less. Be warned though… closes at lunchtime! Internet is costly $18/day… although I got it free, I was horrified at price and there’s many no internet spots around hotel. Post checkout: late check-out is a terrifying $100/hour. When I asked about use of a courtesy room post checkout as our flight was at midnight, the reception staff member laughed at me and said “no, you can’t shower here; but we’ll store your luggage”. We sat around pool and used the poolside shower and changed in toilet… not ideal but better than poke in eye with a sharp stick - I didn’t ask permission… Some easy wins for the management to improve the customer-centricity of this hotel. Would I stay again? Possibly, with NO breakfast, purchase of a data roaming pack, and extra night for late night flight.

I was traveling for business and my company housed me at the JW Marriott for three weeks. I am eager to report that this hotel made my time away from my family easier to endure. My car door was opened each time I arrived, and I was consistently greeted with a friendly smile and a "welcome back." The bartenders and restaurant servers made an effort to remember my name, room number, and my favorite drink. They were each so friendly, offered meaningful conversation when they could, and had excellent and warm customer service. The food and the drinks were top notch - and I would recommend anything on the menu. Especially the fish tacos and the pizza. The housekeepers went above and beyond each day- ensuring that my belongings were thoughtfully placed, my room was immaculate, and left sweet and encouraging messages. The proximity to the restaurants nearby, the garden walk, and Disneyland is a perk for this location and I enjoyed the walk to DT Disney on my days off. I have never stayed at a hotel for this long before but I am so grateful to the JW for making this experience truly a home away from home. If I am ever back at Disneyland- I will be booking my stay at the JW.

We stayed as a large family with 4 rooms, and I can honestly say the service at this hotel was outstanding from start to finish, their excellent service continued even after our stay ended! The front desk staff were consistently warm, patient, and professional, helping us coordinate multiple rooms, requests, and questions with genuine care and a smile. Managing a big group isn’t easy, but they made everything feel effortless. What truly impressed us, though, was the exceptional support from the security team after we had already checked out. We had several Amazon packages delivered late, after our departure, and they didn’t just say “sorry, you’re no longer guests.” Instead, they took full ownership — tracking the deliveries, safely storing the packages, coordinating with us, and helping ensure everything was handled properly. That level of service — helping guests even when there’s nothing left to “gain” — speaks volumes about the hotel’s culture and people. It turned a potentially stressful situation into a smooth and reassuring experience. On top of that, the location is unbeatable — extremely close to Disneyland and directly connected to a shopping complex with a myriad of restaurants and stores, making meals, shopping, and last-minute needs incredibly convenient for families. This is true hospitality: professional, kind, and proactive. Our entire family is incredibly grateful, and we would absolutely stay here again and recommend this hotel to anyone, especially families or groups. Thank you to the amazing front desk and security teams for setting such a high standard!

Attentive and caring staff who truly make guests feel valued and comfortable. The hotel team shows genuine care and attention to every guest. From small details to overall service, you truly feel welcomed, supported, and looked after throughout your stay.