TripAdvisor Traveler Rating

Well we just got here and already I’m here writing this little sad tale. Parking is (with taxes) $80! That’s crazy. There is no option for self park. :( The resort fee is $40 PLUS tax. As a Marriot member, I already get free internet, don’t drink and don’t do yoga so basically I’m getting $20 to spend on coffee in the morning (when hotels can just give you free lobby coffee if they want to be cheap). So really I’m just paying more for nothing that shouldn’t already be free (cheap wine hour, yoga etc that shouldn’t already be free, Marriot!). Also you may be fooled like I was: there are NO balconies unless you are in the presidential suite. Also they won’t let you use their luggage racks. It’s not that I don’t like bell people to help it is that I often don’t have cash on arrival or let’s face it sometimes i like to do my own thing. That’s annoying. Front desk person was fantastic and put us in what I guess is an upgrade (I booked with Amex HG) but looks just like any other hotel room. She was super sweet. Anyhoo, I’ll update once I check out. Don’t stay here - there are some fantastic hotels with free parking and no extra nickel and dime-ing if you are booking in advance. Just message me for ideas. I’ll be writing AMEX as well although they probley don’t care about a few extra hundred dollars a night, sadly.

Honestly- this hotel is exceptionally overpriced for what it is. We are platinum members, stay in a lot of Marriott’s etc… but this was really average. As an example, I get out of the car - a bellboy barely speaks to me takes my bags, but just walks off with them, doesn’t talk to me, takes them out my uber… stores them in another room. I call after him to come back ( my phone is one of the bags)… ignores me. I’m left with both children wondering where he has gone and where the check in ( it’s upstairs). Eventually we work it out. The room is fine, it’s extremely overpriced for what it is, but ok. The next morning at 8:30am (!!!) someone is knocking rapaciously on the door we tell them three times to leave and housekeeping says “ oh I’m just checking whose in what room”… I’m not paying 700 bucks a night to tell someone to leave my door at 8:30am, to chase my bags, or to ask where the check in is. I think the location being so close to Disneyland and the conference centre is what makes this a thoroughly uninviting stay… but don’t bother

Our family has always enjoyed staying at this property due to its great proximity to Disneyland. This was our third stay, and this time, the service felt lacking and, at times, almost nonexistent. At this tier, guests expect the level of service typically associated with a JW Marriott. Upon our arrival, the valet staff did not acknowledge us or offer any assistance with our luggage, despite it being a relatively quiet afternoon. We waited about 10 minutes before anyone acknowledged us. By that point, we had already unloaded all of our luggage and belongings ourselves while managing two young children. Check-in was smooth since the front desk was not busy, and our room was ready by 5:00 PM. The cleanliness of the room was excellent, which was one of our biggest concerns. We did experience a minor issue with the refrigerator, as it was not cooling properly. After notifying Guest Services, Engineering promptly came to the room, reset the refrigerator, and also brought us a replacement unit. Visiting the pool is always enjoyable, but service there was also lacking. There appeared to be only one attendant working the area, and once again, we were not acknowledged at all. The next day, we left for Disneyland in the morning and returned around midday to discover that our room door had not been fully closed. We immediately checked our belongings to ensure everything was still accounted for. Since our room had already been serviced, we assumed Housekeeping may have inadvertently left the door unsecured. We went to the front desk to discuss the situation and met with Joy, who was very professional, empathetic, and sincere regarding our concerns. I also spoke with the Manager on Duty, Nicole, and found her handling of the situation disappointing. She offered a room change, but that was the extent of her response. I requested that they review the keycard access records to determine who had last entered the room, given the seriousness of the security concern. Nicole mentioned involving Engineering but stated that they would need to be contacted the following day because it was Sunday. This explanation did not make much sense, especially since there appeared to be no Engineering staff on-site. More concerning was that Nicole did not involve Security, initiate an incident report, or provide any follow-up the next day regarding the matter. We dined at Tocco for breakfast on two mornings during our stay. The restaurant has a beautiful ambiance and decor. The servers were friendly and attentive both days, and the breakfast offered a good variety of options, including an omelet station. Overall, it was not a bad stay, but it also was not a great one. When you pay premium rates for the room, valet service, and other amenities, you expect exceptional service that matches the brand's reputation. We were pleased with the cleanliness of the rooms, and special recognition goes to the housekeeper who acknowledged our family in the hallway and kindly offered us bottled water during a particularly hot week in Anaheim. While there were certainly positive aspects of our stay, the inconsistent service and the handling of a significant security concern fell short of the standards we have come to expect from this property.

The pricing here is ridiculous. A resort fee of $40 is added to your bill $20 can be applied to food and $17 to theInternet. This is also true for platinum members. The cost of food is highly inflated making your $20 discount meeting list. For example, breakfast at the hotel restaurant is a buffet only there is no menu and no pricing made available to customers until the bill is given to you at the end of your buffet. The charge per person is $44. The buffet is completely ordinary— hot plates, full of scrambled eggs, potatoes, bacon. There is a bar where you can create your own omelette. Completely average and for $44.

This is our absolute favorite hotel. We stay here often and will choose this place over any others in the area. The customer service is unmatched. Sean is our favorite. He meets and greets us every time we show up. Front desk is always ready to help and staff around the hotel are super friendly. I will always continue to come back and I recommend you give it a try. You won't be disappointed.