Jesse was very rude at the bar. Called Eric the manager over, instead hearing me out he said yes Jesse can yell at you. Move out the way. Very disappointed. I will never stay here again and shout outs to Eric and Jesse.
Jun 26, 2022
Go for this if you want to splurge but you have to stay longer to enjoy your stay. Parking was $40 per day. We didn't get to enjoy the room that much because we had jetlag and the heat wave was tiring. If you'll be out all day, better to get Wyndham or Holiday Inn nearby for free parking. You can just visit the Rooftop Bar in JW by reserving on OpenTable.
Valet and service
Jun 13, 2022
Other than a minor issue with one meal one night, we loved our stay at the hotel! It was a semi-short walk to Disneyland and there is so much to do nearby. The hotel pool was lovely and the facilities and service were great! Also I was able to see the entire fireworks show from my hotel room which was a nice treat after a long day of walking around Disney. Highly recommend! And special thanks to Deven and Jacob in the valet area for helping me and my son get our car quickly!
Ok, not great
Jun 05, 2022
Our family of four stayed for a trip to Disneyland. The $25.00 per room per day resort fee was unexpected, but at least it could be applied to food & drinks. The bar food menu was small. The Starbucks staff works hard, but they need more help. Expected more quality based on the price point.
Beautiful hotel but rooms not cleaned
May 27, 2022
This hotel is beautiful and everyone who works here is friendly and helpful. However we were very disappointed that it’s a 4 star hotel, and we stayed for 5 nights to only get one day of getting our room cleaned. All of the other days we had to call the front desk and ask for clean towels, shampoos, etc. I know this is what a lot of hotels are now doing, it’s been a trend since COVID, but it’s ridiculous to pay top dollar for 5 nights and to not get fresh towels and your room cleaned daily.