TripAdvisor Traveler Rating

We spent two nights here during our road trip. We spent a day in Disneyland which was excellent. The hotel was lovely, clean and had very good facilities which we were unable to use due to our hectic schedule! I guess it was too good for our needs! The parking was quite expensive too.

The worst hotel experience we've ever had. We checked out after the first night! Horrible customer service at the front desk! Mini bar was completely empty! I'm fine paying for a resort fee if it warranted, but not for a small pool completely surrounded by cement. The only 5 Star experience at the hotel was Sean, the guest ambassador! He deserves to be a finer hotel, not this 2 star property!

I want to recognize Manny the front desk clerk for his incredible, caring and genuine service. I asked him if the room Tha was given to me if it was a loud area. He was honest was able to put me a quiet area. He noticed I wasn’t feeling so well and I asked where I can get some hot water. Instead of me going to the bar with a big line of people to wait for hot water, he instead went out of his way to grab it for me. Talk about going out of his way and for showing compassion.Manny is great asset to your hotel company and it should be known how well he takes care of his guests.

Tasteful, relaxed atmosphere near the magic. Large, well appointed lobby, quiet and calm. Pool is on the small side, impersonal with no frills or family area. Rooms are large, modern and what you expect from a high end Marriott. In room coffee station and minifridge were a lifesaver before-after a long day in the parks (because that is why we are in Anehim, right! :) ) Disneyland is 17 minute walk from lobby to Gate (about the same if you take the bus to Toy Story parking lot then walk) and the JW is BY FAR the most well appointed hotel within viscinity of the parks apart from the official DL Resorts. Note there is a resort fee, but in exchange you get a 20$ dining credit per day. There is a Starbucks express in the lobby and a Cheesecake Factory attached to the hotel.

My friend and I were enjoying a relaxing day by the pool, taking advantage of the beautiful weather and ordering food and drinks from the bar. However, our experience quickly turned concerning when the bartender directed us to get water from an outdoor dispenser station. When we went to use it, we noticed visible black mold inside the dispenser. This is a serious health hazard. We immediately brought it to the attention of multiple staff members, but our concerns were dismissed without urgency or acknowledgment. It wasn’t until we reported it to the front desk that someone finally came over to inspect it. Even then, there was no apology or sense of accountability. What’s especially alarming is that the dispenser was already halfway empty, meaning numerous guests may have unknowingly consumed contaminated water. This is a major failure in basic health and safety standards—particularly for a food and beverage operation. This situation is unacceptable and deeply concerning