This was the best hotel experience I've ever had. The staff were incredible, we felt so welcome. I would happily move in & live there happily ever after lol
All the personal touches added, greeted happily by staff, the hot cider on entrance, hand written note & gift in our room, the food, the cocktails, the location (easy walk to Disney & linked to a complex with more restaurants) all perfect
thank you, what a great team you have running your hotel
Spectacular stay. Will for sure be back.
Nov 27, 2023
Monica, at the front desk, made this the most epic amazing trip imaginable! That’s not to say the rest of the staff was any less a great, but Monica moved mountains to make this one extra special.
A stay at a JW is always wonderful, and this Anaheim location is a step above. Service was impeccable in every way. Every staff member was kind and eager to create a wonderful experience. We loved the resort inclusions like the wine tasting and yoga. The suite was off-the-charts excellent.
Lobby bar had killer drinks and was a great place to meet other guests.
My lingering wish at so many Marriott properties… I wish I could get a coke instead of a Pepsi ??. BUT, that’s a tiny gripe in the grand scheme of awesomeness at the JW.
Not perfect but perfectly handled
(Langley City, Canada)
Nov 27, 2023
The hotel is beautiful and everyone was friendly. The staff are genuinely warm and sincere. We first checked in Nov 19 and Rebekah handled us with kindness and professionalism that was nice. She did a wonderful job of handling the room we had and assisted us with getting our room a fridge for our toddlers milk bottles (based on availability of course).
We had some concerns with the daily resort fee and there was a misunderstanding/ miscommunication about how it works. I would suggest all ask about this. I don’t agree with it but at least you can use it towards amenities in the hotel. We took advantage of this although it has to be used daily and cannot be accumulated (as we were led to believe when i booked the hotel in February 2023) they handled this well and there were minor charges of going over that were handled by Miriam and she was super professional and patient about it. Thank you for all you do Miriam!
There was a misunderstanding on the last night of our stay with respect to ordering room service. We ordered from the 2nd floor bar called Citriculture and it was later in the evening. I asked them for food to be sent to the room and the attendant asked for the room number. I gave our room number and asked how long it would be… 10 minutes i was advised as the kitchen wasn’t that busy. We waited and it was about an hour later i decided to look into it.
I called room service only to be told they don’t bring bar food. I also went down and spoke with a bearded gentleman and explained my situation to and he seemed a bit stunned and i was already displeased with how things weren’t being handled and i waited 2 seconds for his response before I didn’t want to wait longer and went back to the bar.
I met the attendant at the bar who asked where i had been all this time. I advised i was waiting for the food because I had asked originally for the food to be went to our room. I was then told we don’t do that here, only room service brings food to the room.
The attendant stood there and was speechless as i have hungry children in the room, it’s late and i have already spoken with 3 staff members only to be explained the rules (which i get) but never offering solutions or assistance. I left with cold food back to or room and said “thanks a lot’ as the attendant was already satisfied with the response given and tending back work tasks before i started walking away. I called the front desk manager and spoke with Fatima and let’s just say she handled the situation perfectly without going into too many further details. I was very grateful for her solutions and empathy, she deserves full marks. With hungry children who were 1/2 asleep it wasn’t easy so it was nice to have this resolved.
Michael B who works w/ the valet parking team treated our family well and the whole team was great in general. He offered us waters and always asked if there was anything he could do to make our stay pleasant, well done!
Upon check out, i was assisted by Scott who was very professional and just had a great attitude. He asked how our stay was and offered some small toys for the kids even though we were on our way out. I was truly impressed by that. Thank you for being so considerate Scott!
To the usual unsung heroes of the room cleaning staff, they were PERFECT. Fanny, Lenora and Cristel made us feel cozy and more at home and the room was so tidy after coming back at the end of the day from Disneyland.
The bell staff helping with luggage were super and efficient… having 3 children to manage and getting everything needed in a timely manner makes parenting SO much easier, they deserve a pat on the back.
Lenora, Jocelin, Daisy and all of the staff in food services were great. We had breakfast at the hotel every day (easier logistics for the family) and the food was FABULOUS! Jesus makes a delicious breakfast omelette and i let him know.
All in all we know mistakes happen and were simply glad with the way all was handled as a TEAM. It’s a new hotel and with the post-Covid labour market, they are still doing quite well.
There are others whose names i missed but their gracious service was definitely not missed.
For this we give our most sincere thanks!
Wonderful Upscale Hotel
(Albuquerque, New Mexico)
Nov 24, 2023
I stayed in this hotel November 20-23rd, 2023. I had an absolutely wonderful stay! I booked a flight/hotel combo with a popular airline and then called the hotel to upgrade my room to include the concierge lounge and early check in. Both requests were granted (thank you Scott!). The hotel is gorgeous and impeccably maintained. Tons of restaurants in walking distance. 10-15 walk to Disney (we took Uber to save our legs). All employees sweet, happy, and helpful. Concierge lounge has a view of the parks, games, breakfast, appetizers at 5pm, dessert after, snacks and coffee. We loaded up on water and snacks before the parks. Room was nice with a large bathroom. There is a $30 per day resort fee that can be used as a room credit and a $60 valet fee per day (in and out privileges). The family we were staying with did have issues getting their connecting rooms ready at check in but were able to hang out in the lounge. I will definitely stay here again!
A must stay for Disneyland
Nov 17, 2023
Absolutely perfect hotel for a Disneyland Visit. Our first time in Anaheim, travelling from the U.K. and we were impressed with the luxury feel of this hotel, perfect relaxing vibe when you come back from a busy day at the parks. We stayed for 4 nights which went so quickly. We had a theme park view room which was more the back of guardians of the galaxy and the back of cars land but still theme park view and we could see World of Colour, we would also have seen the fireworks from Disneyland itself too but we we made sure to actually be in the park for those. We also overlooked the JW Marriott Gardens which were lovely and formed part of our walk to and from Disneyland as well as then walking through the Gardenwalk Mall which was a quirky place full of mainly independent shops and was well decorated for Halloween too although always absolutely deserted whenever we walked through. The walk took us 15 minutes, but it didn’t actually feel that long whilst doing it and we were amongst others doing the walk to and from Disneyland to neighbouring hotels as well so it felt very safe. It wasn’t too hard after a full day of walking round the parks either (29,000 steps we did on each of our 3 park days) and was close enough to pop back midday to drop off our Disneyland purchases and then walk back to the parks so that we didn’t have to carry the shopping with us. Ideal location as this hotel is also next door to The Cheesecake Factory which I think all people visiting from the U.K. absolutely love.
Our room itself had a luxury feel, really nicely decorated and a lovely size. Very comfy bed we slept so well. Staff were nice on check in and explained all about the resort fees and what was included within those.
Will recommend this hotel to everyone I know who plans a trip to California Disneyland and will definitely be back ourselves in the future as we enjoyed it so much.