TripAdvisor Traveler Rating

We just returned from a two night stay with our children. It was our first trip to Disneyland and we were happy to be at such a lovely hotel. The property is really beautifully-appointed, the rooms gorgeous, the restaurants and bars very good, and proximity to Disney can't be beat. While our first impression was that such a fancy and modern hotel is not super kid-friendly, the level of service truly blew us away. From the bellman taking time to walk us through the best ways to get too and from the park, to the breakfast servers going above and beyond to take care of our picky kids. The cherry on top was the two wonderful baristas Alejandra and Cindy who took a moment of small talk with me in the morning about it being our first visit to Disney and surprised our family with an over-the-top amenity bag waiting for us in the room after we got home from the park late last night, with snacks, stuffed characters, and a note about wanting our first visit to be special. I've never seen such hospitality in my life and it was truly touching and appreciated. This is a spectacular hotel, made even more so by the care and attention to detail that the staff shows from top to bottom. I cannot wait to return.

Always a pleasure to stay here when we visit Disneyland. The customer service here is Top Notch. Very friendly, and proactive at helping guests. Shout-out to Joy. He came out to greet us in the lobby (he recognized us from a previous visit). He is sooo nice! Property is super clean and upscale. Great views of Disneyland fireworks from Roof bar or Elite Lounge. We check-in morning, drop off bags, then walk to Disneyland. Front desk texts us when room is ready and deliver our bags (awesome service). We self park in Garden Walk (park on 4th floor, walk towards Huckleberry's, and JW gate is right there). See you next time JW! :)

A really nice hotel. Friendly and helpful staff. Easy walk to Disneyland. Lots of restaurants nearby. Negatives: Poor water pressure in shower. Outrageous parking fee ( I did not use this) Price match guarantee is a hoax. I provided detailed information of a lower price on Expedia Canada. Spoke to multiple customer service representatives. They always responded with various lame excuses. I kept my booking as my daughter’s family was staying at this hotel and my prior resolution never to deal with Expedia again.

Great location near Disney—walkable, though we used Uber after long park days. My kids loved how welcoming the staff were, and the Executive Lounge offered good food choices. Perfect spot for families visiting Disney!

We booked a 4 night stay in a Deluxe King Room for our recent trip to the Disneyland Park and an Anaheim Duck’s match. The room was appears to be recently renovated, clean and spacious, with a walk in shower, full bathtub and a separate seating area with a desk, armchair and couch (it appeared that the couch may be converted into a sofa bed.) There was sufficient storage with a large closet and shelving in the bathroom and we were able to move around the room well with our two large suitcases stored open on the floor. The bed was comfortable and the additional amenities such as in-room iron / ironing board, refrigerator and bathroom amenities such as a hairdryer, shower caps, and multiple bars of soap were appreciated. Despite being located near Disneyland, there was no Disneyland décor in the hotel (a very nice point of differentiation as I could go to ANY other property in the area to experience this) but a visit to the rooftop bar will provide you with a great view of the Park. The property is located within a 20 minute walk from the Disneyland Park, with a few dining options a short walk away. The hotel is next door to the Anaheim Garden Walk so we were able to pick up a coffee and a snack at Starbucks or Paris Baguette before heading to the Park each day. There were also a few sit down dining options within a 5 minute walk of the property (Cheesecake Factory, California Pizza Kitchen) We have stayed at multiple properties, across different price points, in the Disneyland area over the years, and based on our experience, the JW Marriott is the most comfortable property we have stayed in. I would recommend to others.