Overview
This award winning, all-suite resort of freestanding villas is set among 150-year-old mangrove trees on 20 pristine acres overlooking the Pacific Ocean. The graceful architecture, gorgeous surroundings and beautifully decorated oceanview suites provide every comfort and convenience.
Added values - Guests of Pueblo Bonito Emerald Bay have access to the services and amenities of Pueblo Bonito Mazatlan. Complimentary shuttle service between properties subject to availability. Restrictions and/or additional costs may apply, please see hotel front desk for complete details.
Effective October 11, guests staying at Pueblo Bonito Emerald Bay and Pueblo Bonito Mazatlán for 4+ nights can enjoy complimentary admission to the Grand Acuario Mazatlán, Latin America's premier Aquarium. Covering 75 acres, the aquarium showcases the rich biodiversity of the Sea of Cortez with captivating exhibits featuring 260 marine species. From mammals and cetaceans to sea turtles, sharks, jellyfish, and manta rays, it's a family-friendly wonderland inspiring the next generation of marine enthusiasts.
Guests will receive their complimentary tickets at check-in. The Grand Aquarium operates daily from 10:00 am to 6:00 pm, and no reservation is required.
Other fees include
- *Photo ID and credit or cash deposit are required at check-in for incidental charges.
Check in
3 p.m.
Check out
11 a.m.
Rooms
414
Inclusions
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view or Partial ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view or Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 5 guests in the room
- Ceiling fan
- Coffee maker
- Kitchenette
- Microwave
- Mini fridge
- Pillow menu
- Seating area
- Smoke-free
- Balcony/terrace
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 6 guests in the room
- Kitchenette
- A/C
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Safe
- TV
Amenities
Entrance
Lobby
Pool
Pool
Pool
Pool
Beach
Restaurant
Restaurant
Restaurant
Lounge
Lounge
Fitness centre
Salon
Spa
Exterior
Exterior
Wedding
Wedding
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Wonderful resort, wonderful people, poor maintenance
jwhome100 (Colorado) on Aug 20, 2024
These comments are for a stay in the villas. We are a family of 10 and stayed in Villa 2 for 2 weeks at the end of June. Previous stays had prepared me for maintenance issues. This time was no exception. I will talk about that more later. But once we had gotten these issues addressed, we had a pleasant and relaxing time at the resort. I want to acknowledge Jose Luis, who we knew from a previous trip. It took us a few days to find him at the pool, and once we did he provided us the best service of all the waiters we had there. He is very efficient at his job, and is a kind and gentle person. Look him up if you are there! I also want to acknowledge Olimpo, who was the property manager that paid attention to our issues and finally got everything working for us. I had to walk to the reception area multiple times in the first few days, navigate the crowds checking in, be told by the manager there that someone would come to address our issues, but then nothing would happen. When I finally reached Olimpo, he personally came out to the villa, looked at everything, had things fixed, and returned several times to ensure that all was good. Thank you Olimpo. I also want to acknowledge our housekeepers who worked tirelessly to keep our villa clean and stocked. We were lacking many items when we checked in. There apparently was no crosscheck to see how many people would be staying so we were short our requested rollaway beds, towels, washcloths, pillows, etc. This is an easy item that should be checked for every new arrival. Because it wasn't, it was 9 pm the first day until we had our items. Items that had to be fixed included: a gas grill with a missing ignitor, a refrigerator with a broken ice maker, broken air conditioning on 2 different nights, a living room lamp that shocked you when you touched it, a broken fountain in the entry area, an oven that didn't turn on, TV with no connection, and getting locked out of our villa at the end of the first week which required rekeying all our bracelets before we could get back in after being at the pool. It was a lot of things. We did do 1 week of AI out of the 2 weeks there. The food has definitely taken a downgrade, but service continues to be excellent. I would say the best food I had was at the pool! The sandwiches, wings, everything there was great! We persevered and enjoyed our time there. The resort is beautiful. The villa furnishings are a bit old and tired. But we love having our small pool, spa, and grill in addition to the resort amenities. If I had one suggestion, I would say that someone should routinely go through and ensure that everything is in the villa and that all is working properly before check-in for the number of people arriving. That would go a long way to make everyone's experience more pleasant! And it would reduce the number of urgent maintenance calls. I will go here again, steeled with the anticipation that I will have to do this the next time.
Loved the location and Kelly bar staff and Andre’s Rodriquez
Maria Adriana S on Jul 26, 2024
André Rodriquez was wonderful and provided the best service at our stay and helped us select our wine that we wanted. She went over and beyond for us. He went to get our wine at another location at the other bar. I appreciate all the support and help
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