This award winning, all-suite resort of freestanding villas is set among 150-year-old mangrove trees on 20 pristine acres overlooking the Pacific Ocean. The graceful architecture, gorgeous surroundings and beautifully decorated oceanview suites provide every comfort and convenience.
Added values - Guests of Pueblo Bonito Emerald Bay have access to the services and amenities of Pueblo Bonito Mazatlan. Complimentary shuttle service between properties subject to availability. Restrictions and/or additional costs may apply, please see hotel front desk for complete details.
Beautiful resort. My family and I enjoyed the birds, iguanas, and other wildlife. The service is excellent and the food quality is amazing. Lots of variety to choose from so everyone could have what they wanted every time we ate.
Where is the maintenance?
Aug 05, 2022
Went to PBEB the end of June for a week with entire family. Had 3 Junior Suites almost next to each other in building 16.
Noticed immediately that the main guest elevator for the building was out of service. Bummer!!!
In early February we were in Building 25 for two weeks. The guest elevator there was out of service for our entire stay.
While there in June/July I checked out the building 25 guest elevator: IT WAS STILL OUT OF SERVICE.
Now I’m usually not one to complain, but this is simply not acceptable. As owners we pay our maintenance fees, and where does that money go?
I understand that there can be supply chain issues, but having an elevator in a 4 story building out of service for at least 5 months, and probably longer (how long was it not working before February and how long after we left in July) is not good for the health of your guests, and not good business.