Westgate New York Grand Central reviews
549 TripAdvisor reviews
Pull Out Sleeper Couch Un-usable
E J on Feb 03, 2025
Westgate advertises spending multiple millions of dollars re-modeling this hotel, but... We stayed in a 1 BR King with Sleeper Sofa. The Sleeper Sofa mattress was only about 1" thick and completely unusable. Luckily I had some camping pads with me just in case, so we got by. When our trip was over, I reached out to Westgate and they have yet to return my call after three weeks. Regarding the valet parking, it was nice and convenient, but I was misquoted on the price by about $20 / day. Based on my experience, I would not recommend this hotel.
Good clean room.
F468 on Jan 27, 2025
The rooms are smaller but clean and well equipped. The location is fantastic and close to Grand Central and the subway. The staff are helpful and friendly. The rooms can be made really dark which is great for jet lagged passengers coming off an international flight. Room service great.
Pleasant stay, cheap enough and very clean
Chris M (Fishguard, United Kingdom) on Jan 26, 2025
Defo worth a 5 star as it’s a pleasant stay, with pleasant staff, super clean and ticks all the boxes. My gripe is with the opening times of the bar and no food/breakfast (no restaurant). You can buy simple food and bits at bar when it’s open. In hindsight, no breakfast meant having one small walk down the road to an awesome cafe that we wouldn’t have tried so happy days! Would stay again ??
Birthday Weekend in NYC
hd12016 (Pasadena, Maryland) on Jan 21, 2025
I took my wife to the City for her birthday wknd. We were super excited about staying close to all the places we wanted to visit. The 1st room they booked us into had some issues that the Front Desk and Maintenance could not fix. The room heat went up to 76 degrees even though we set the AC to Cool and 60 degrees. We were very uncomfortable. Christina(morning) at the Front Desk put us in a different room. The r 1st seemed really small and was made for a single person, not a couple. The next room we were placed in was larger and had a balcony. We turned the AC onto 60 degrees, but it did the same as the 1st. We even opened the balcony door and the window. No cross breeze to be had. We were walking distance from every place we wanted to check out, and seeing a Broadway play.
Great hotel
maureenmG6779AP (Edgware, United Kingdom) on Jan 21, 2025
The hotel is lovely the check in staff are very helpful, the guys on the doors are great and are Brill if u need directions. The rooms are clean and have a good coffee machine and iron and hairdryer everything u need. The hotel is in a perfect position so close the subway and walking distance to the Empire state building. Woukd definitely return to this hotel whe I go back to New York