TripAdvisor Traveler Rating

Just stayed the one night but was happy with hotel. Small bar and Starbucks on ground floor. Expensive though but this is NY. Friendly staff. Rooms were a bit dark, my only gripe but beds were very comfortable. Great location. Only about a 6 min walk to Grand Central Station.

This is my absolute favorite hotel!! I have stayed 3 times and this was my first time booking a balcony suite. Definitely worth the money. Kevin and Christina both went out of their way to be extremely kind. They both remembered what I had done the previous day and always asked how I was doing. This is the best hotel in NYC. I always feel like I am at home here.

This hotel was a fantastic hotel. The bar area is lovely and the staff are so hard working. They help you whenever they can. Some tasty breakfasts with great company. The beds were really comfy and the location was excellent.

The Westgate is a lovely hotel and a great choice for anyone visiting New York City. Having been to New York before, I knew how important a good location is, and being just a five-minute walk from Grand Central Terminal made getting around the city incredibly easy. I took my girlfriend on her first trip to New York, and the hotel really helped make the experience special. Our room was cleaned every day, and all of the staff were friendly, welcoming, and helpful throughout our stay. I genuinely couldn’t fault the place. As a bonus for Spider-Man fans, the hotel is right next to the building used as Norman Osborn’s (the Green Goblin’s) residence in the movies, which was a nice surprise. I would happily stay here again and would highly recommend it to anyone planning a trip to NYC.

We were allowed to check in early but that's all that was good. Our rooms floor is dirty, our room has only one light by the bed so it's dark. Our view is of a alley or something, our shower has brown stains on the wall, our toilet paper dispenser is broken, we can hear everything our neighbors say, even just coughing, and our bed isn't very comfortable. Elevators are scary shaking and don't appear safe. Ice machine is 3 floor away and there's no restaurant as advertised. For the money this is not what I expected as an owner at Westgate. I have no chairs or night stand so my wife and I just sat on the bed. Finally got the front desk to send staff person to check light switch but it didn't work so he brought a lamp from another room.