TripAdvisor Traveler Rating

I was shocked by how uncomfortable my room was and how my room and the gym weren’t well cleaned. In addition the service was poor.

I am happy to give an excellent review to the Westgate New York Grand Central Station Hotel, with a specific shout out to Kevin at the front desk. We needed a hotel near the U.N. and booked at the Westgate. It is our first time here. We took an overnight/red eye flight from Los Angeles and arrived very early Sunday morning. Too early to check in. The Westgate staff were extremely nice. They checked our bags, directed us to bathrooms, and had a nice lobby. We got cleaned up, went out for a few hours and came back around 1:00. The room we had booked was not ready yet. (We were still earlier than the normal check in time.) Kevin, seeing how tired my daughter and I were (the overnight flight) upgraded our room, got is in immediately, and made sure we were comfortable. This was a big deal to my daughter and I because we were so tired from the overnight flight and very little sleep. We really appreciated Kevin's kindness. The hotel is very nice. The room is excellent, comfortable, and with a magnificent view of the city. The staff is very professional and the hotel has style. Thank you very much.

Absolutely loved it here. Spacious rooms. Luxurious surroundings There’s a bus stop right outside the front door, which after long days of exploring, was so welcome. We never waited more than a couple of minutes for a bus and we could track them online. Attentive staff. Will stay here agin. Loved it.

Lovely staff and hotel, went for 4 nights for daughters 18th. Will never forget the quality time we had together ??

Just got back from 5 nights at the Westgate, what a fantastic hotel this is. Just a 5 minute walk from Grand Central and an Iconic view of the Chrysler Building from the front door. Situated within walking distance from all the must see sights, but far enough away from the mayhem of Times Square. From check in to check out, the helpful friendly team were on hand to assist. A well laid out lobby and bar area with plenty of comfy seating for a rest after your day of adventure is most welcoming. We had a family room which was more than enough, with comfortable beds, coffee machine, Good sized fridge, loads of storage space so you don’t have to Ninja warrior over your cases. TV, iron, Free safe, hairdryer and daily maid service. There are plenty of places to eat within a five minute walk,( The Sandwicherie, is a must for breakfast). All the staff are amazing but a special mention goes to Matthew the doorman. Matthew kept me company whenever I stepped out, funny, knowledgeable and friendly, a credit to the hotel. All in all a great stay and we will definitely be back, thanks guys.