TripAdvisor Traveler Rating

We were allowed to check in early but that's all that was good. Our rooms floor is dirty, our room has only one light by the bed so it's dark. Our view is of a alley or something, our shower has brown stains on the wall, our toilet paper dispenser is broken, we can hear everything our neighbors say, even just coughing, and our bed isn't very comfortable. Elevators are scary shaking and don't appear safe. Ice machine is 3 floor away and there's no restaurant as advertised. For the money this is not what I expected as an owner at Westgate. I have no chairs or night stand so my wife and I just sat on the bed. Finally got the front desk to send staff person to check light switch but it didn't work so he brought a lamp from another room.

I was shocked by how uncomfortable my room was and how my room and the gym weren’t well cleaned. In addition the service was poor.

I am happy to give an excellent review to the Westgate New York Grand Central Station Hotel, with a specific shout out to Kevin at the front desk. We needed a hotel near the U.N. and booked at the Westgate. It is our first time here. We took an overnight/red eye flight from Los Angeles and arrived very early Sunday morning. Too early to check in. The Westgate staff were extremely nice. They checked our bags, directed us to bathrooms, and had a nice lobby. We got cleaned up, went out for a few hours and came back around 1:00. The room we had booked was not ready yet. (We were still earlier than the normal check in time.) Kevin, seeing how tired my daughter and I were (the overnight flight) upgraded our room, got is in immediately, and made sure we were comfortable. This was a big deal to my daughter and I because we were so tired from the overnight flight and very little sleep. We really appreciated Kevin's kindness. The hotel is very nice. The room is excellent, comfortable, and with a magnificent view of the city. The staff is very professional and the hotel has style. Thank you very much.

Absolutely loved it here. Spacious rooms. Luxurious surroundings There’s a bus stop right outside the front door, which after long days of exploring, was so welcome. We never waited more than a couple of minutes for a bus and we could track them online. Attentive staff. Will stay here agin. Loved it.

Lovely staff and hotel, went for 4 nights for daughters 18th. Will never forget the quality time we had together ??