TripAdvisor Traveler Rating

Nice staff, very convenient location, clean hotel, I slept great, no noise issues but pricey and our room was tiny. Wardrobe size insufficient and no where to put our suitcases, we'd to step over them to get into bathroom. No shelf in bathroom for toiletries. Bar area nice but pity there's not a proper restaurant. We stayed in room 1104, maybe some other rooms are bigger. Our friends stayed in the Westin just a block away, they had much bigger rooms that cost very similar prices, if not less with a full breakfast included.

New York’s finest. What an amazing hotel located so close to everything. The subway is only a couple of minutes walk away. This hotel is so clean and safe. The rooms are spacious and have all amenities needed for a New York stay. The shower was a good powerful shower and that’s important after a day in the city. A large tv screen and WiFi plus usb power slots for phones etc. the bed was so comfortable and again the room was spotless and cleaned daily. The staff couldn’t have been anymore helpful to us and looked after us from start to finish. The hotel is ideally located and even if you don’t use the subway from grand central, you can walk to Times Square within 10/15 mins. I highly recommend the Westgate Grand Central for all it has to offer.

It’s in a safe place, very clean and has a bar by the lobby. They welcome you with some waters and the team is very friendly. The bell person was fantastic his name is Jose he made our visit, was kind, helpful and greeted us with a smile everyday. Jose also gave us many tips about taxis and how to make sure we got around NYC. He is one of the reasons our family would go back, he speaks Spanish and made us feel at home. Team members like Jose make a big difference and a positive impact. Overall the experience was great!

Great location. Friendly welcome by the reception staff. Everywhere nice and clean. Room small, but it's only somewhere to sleep. Bed really comfy, and room had everything we needed. Cleaned on a daily basis, with coffee and tea replenished. Nice little lobby area with seating. Will be returning, thanks.

We had a pleasant stay right in the heart of Midtown New York, within walking distance of iconic landmarks like the Empire State Building, Grand Central Terminal, and Rockefeller Center. The convenience of having a CVS just two minutes away for snacks and drinks was a nice bonus. The rooms were cleaned daily, and the staff were friendly and welcoming. A subway station only two minutes from the hotel made it easy to explore the city. We used it to visit Uptown, Central Park, the Brooklyn Bridge, and the 9/11 Memorial. There’s also a charming bar in the hotel. While we didn’t try it ourselves, the customers seemed happy, creating a nice ambiance. The reason for my 4-star rating is a few cleanliness issues we encountered upon arrival. Unfortunately, there were long black hairs in the bathtub (neither mine nor my boyfriend’s), and we found stray hair strands in the bed and on the bathroom floor. While I’m not overly sensitive about such things, it was a little off-putting. Overall, the stay was enjoyable, thanks to the fantastic location and helpful staff, but the initial cleanliness could use improvement.