Westgate New York Grand Central reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

508 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Really enjoyable stay and excellent base to explore NYC from

ehb1980 (Fife, Scotland) on Jul 10, 2024

The Westgate makes an excellent base to explore NYC. A short walk to Grand Central or walk straight along 42nd for 25mins and you’ll reach Times Square. Alternatively the no.7 subway will do the same. Our Queen room on the fifth floor, was clean and spacious. The bottles of water provided on arrival were welcomed and check in quick. As others have mentioned, there was a $100 deposit to be paid (which was quickly returned after checking out) and there is a resort tax of just over $40 to pay per night. In the room itself, the bed and pillows were comfortable and all the extras provided, ie shampoo, iron, hairdryer etc. Our view looked out onto the brick wall of the next building which wasn’t the best, but to be honest it didn’t bother us at all, as we spent little time in the room. We didn’t hear any noise from the neighbours and slept really well. The air-con was really appreciated, especially in July and the rooms were cleaned every day with fresh towels provided. There are also plenty of cafes to eat at for breakfast around the hotel but they also have a selection of coffee/breakfast items for sale.

TripAdvisor users rated this property 4 out of 5

Very convenient to Grand Central Station, bus and subway

Jimbo1125 (Cape Coral, Florida) on Jul 08, 2024

Stayed 1 week. VERY close to Grand Central Station, bus and subway stops. Price included 2 bottles of water a day(very nice), even use of an umbrella if asked. Daily cleaning, bar and "snack" area. Staff was very pleasant. I would stay again when visiting NYC.

TripAdvisor users rated this property 5 out of 5

Great hotel

minniemoojo on Jul 06, 2024

Fabulous hotel , huge rooms for New York , staff could have e not been more helpful . Great bar with lovely staff . Hotel is sparkling clean and every member of staff is welcoming and friendly. Reception had great recommendations and have directions to Where ever you needed to. In a Great Location10 minutes walkFromGrand central

TripAdvisor users rated this property 1 out of 5

Unreasonable with Refund Policy

simon591 (Nottingham, United Kingdom) on Jul 04, 2024

We had booked Westgate Grand Central for 3 nights for my daughters 18th Birthday (17-21 July 2024) for her to see Luke Combs in concert in New Jersey and for a treat in New York. Due to unforeseen circumstances which were fully explained to Westgate Resorts and could be proven, they chose not to provide any refund for our cancellation despite them having a month to resell the rooms. Poor service and will not entertain staying with Westgate resorts in the future - beware !

TripAdvisor users rated this property 5 out of 5

Good value

bobcat123 (san francisco) on Jun 29, 2024

Good value in a city without a lot of good values. Great beds and pillows. Quiet. Nice bar. Nice staff. Excellent location close to Grand Central and Midtown. Good Italian restaurant a block away. John's Coffee Shop is 2 blocks away on 2nd Ave. I will return.

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