TripAdvisor Traveler Rating

Great service! From the moment we arrived with the car and Jose the doorman greeted us, it was all good. Jose was quick to take our bags and politely informed us how the parking situation works. While we waited on a long line to check-in, Jose offered those of us online a bottle of water. We were all grateful and the mood of everyone improved immediately. Later that evening, he was quick to help us grab a cab. The rooms my group stayed in were luxurious for NYC. These suites and their balconies were very clean and impressive. Upon checking out, we needed to leave our bags. The bellman Chafik (spelling?) was very sincere and kind as he helped us organize our belongings. Later that evening when we needed our car returned, Jose and Chafik worked smoothly to collect the car and belongings in the freezing temps. We found plenty of new coffee shops and restaurants in the area- making the location of this hotel ideal for someone wanting to be close to Times Square but not in it. We walked often because everything was so close. And it was nice to end the night with a drink from the bar- the sitting area is ample and a great place to relax with friends. The amazing staff, clean rooms, and great location means, we will be back!

We had the best experience with this hotel. The accommodations were wonderful. The rooms were clean, the beds were comfortable, bathroom was also very nice. I can’t say enough about the staff. So courteous and accommodating. Very attentive. Big shout out to Chafik and Jose. We couldn’t have asked for anything more. We will definitely be booking this hotel again for our December trip this year.

Stayed 5 nights in this hotel for new year celebration. Nice hotel located in central Manhattan, within walking distance to so many attractions - Time Square, Rockefeller Plaza, Empire State Building etc. Hotel is newly renovated, neat and clean throughout. Rooms are meticulously services everyday and any requirements for additional towels, water or coffee are promptly met. Staff are very professional and polite. My only complaint is that initially we were put in Luxe Queen Room which is only 200 sq ft with a door to adjoining room. We could clearly hear our neighbours. There was water dripping in the bathroom from upper floor. Once we talked to reception, we were quickly moved to Luxe Queen Suite which is far more spacious - more than 400 sq ft - and is very quiet and comfortable. Apart from initial hiccups, we thoroughly enjoyed our stay in this hotel. Many thanks to Luis and Nester for providing prompt professional service to make our stay enjoyable!

This was our first time to New York. We went for my daughters birthday so it was a special trip. We booked this because it had good reviews and was in close proximity to several things. Bed was comfortable. Rooms were small but we expected that. Loved the decor. “Woman in Gold” is a favorite of mine and it was all over the hotel. We were exhausted when we got there about an hour before check in. Vito at the front desk was very helpful. Our room was ready so we didn’t have to wait. He sent us on up. Jose the doorman was awesome. Very helpful and friendly. The staff at the bar were super too. There were a few issues but nothing major. There was an issue with our safe. It had a battery message on it and I asked for them to replace it but they didn’t. I didn’t ask again but I hated we couldn’t lock our stuff up. We were too busy to mess with it so I just took stuff with me. Also, when we left I had a 90$ charge for the market place that we didn’t make. They had put another rooms purchase on ours. They fixed it but I had to spend a morning trying to get someone to help me. Would definitely stay here again though. We had a blast in New York and we will be back.

My sister and I went to New York City to celebrate her 60th birthday and had a blast! The Westgate New York Grand Central was conveniently located about a mile from Times Square so we were close but not in the heart of the City! Our stay was made especially nice due to our doorman Jose, who went above and beyond every day to make us feel welcome with his recommendations for food and sightseeing! Doorman Jose worked tirelessly every day and worked very long hours but still had a smile and time for a conversation about how our day was! I highly recommend staying at the Westgate New York Grand Central and I hope Jose the Doorman is working because he is a breath of fresh air!