TripAdvisor Traveler Rating

This is a beautiful property! The lobby is stunning, lots of lovely amenities. We had a deluxe double room with park view and it was a nice room. The service at the hotel is great, and the fact that water bottles are free (you can ask for more) is really great if you are going to Disney and need to hydrate at the end of your day. I have two complaints about the room that made it less than 5 star for me. There is no trash can in the bathroom. This may feel like a small detail but as a woman, it’s a big issue. I also had an issue with the AC. It wouldn’t turn on the first day until we came back to our room and then took a very long time to cool down. It’s also silent which is a negative to me personally, I need the AC to drown out sounds from neighboring rooms and street traffic. There is also no fan at all in the bathroom which I expect will lead to a mold issue down the line for this hotel, and it was a bit miserable not being able to cool down after a shower when the AC didn’t work well. Breakfast was mediocre. The location is great, especially if you don’t mind walking a little to the parks.

Beautiful ambiance as you walk through the door. All staff were welcoming and said good morning when passed in the halls. William at the Westin Club upstairs was the most charming by far. He is a kind man with love and pride for his job, making guests feel welcomed and appreciated. We extended our stay and looked forward to seeing him the next morning. Thank you William!

Stayed here for my anniversary and I absolutely loved it! The hotel was absolutely beautiful and the rooms were as well. The main highlight for me was The Westin Club. William and Dwayne provided such amazing customer care! They are some of the friendliest people I’ve ever met and if you’re staying here I highly recommend you stop there to see them!

My family and I traveled all the way from Miami to visit loved ones and of course, Disneyland! While we typically stay at a Disney property during our visits, this time we chose to try something new and booked our stay at the new Westin property just across the street. From the moment we pulled into the front drive, I was absolutely impressed, it’s simply stunning. We were warmly greeted by the valet team and then welcomed at the front desk with genuine smiles and a friendly attitude from the concierge staff. After a long flight and navigating traffic from LAX, it was such a relief to find our room ready upon arrival. Stepping into our room was a wonderful surprise, we were welcomed with a thoughtful amenity of champagne and balloons in celebration of both a birthday and an engagement. An incredibly thoughtful touch! The view of the Disney park from our room was the cherry on top. During our stay, we had access to the hotel’s club lounge, which offered a great selection of food and beverages throughout the day, as well as a private viewing area for the fireworks. William, the lead attendant, was a true standout, he brought joy to our mornings and made us feel like family. A special thank you to Ken Shrout and the amazing front office team, who consistently went above and beyond. Whether over the phone or in person, they were always ready to help and made our stay extra comfortable. Without a doubt, this will be our go-to hotel for all future Disney trips. The exceptional service, beautiful accommodations, and unbeatable location made the only 5 minute walk to the parks more than worth it!

The Westin has everything going for it and has been our preferred hotel when visiting Disneyland since it opened a few years ago. We can't really think of anything negative to say about it, So the negative point below is the best we could come up with. Pros: 1. Great location on W Katella Avenue. We just love the tree-lined avenue which gives you the feeling of being on vacation as soon as you arrive. Only 10-15 min walk from downtown Disney or the park entrances. Turn left to go to Downtown Disney and turn right for the fastest route to the park entrances. Both take you about the same amount of time but going left and then north on Disneyland Dr is quieter and not crowded which is the route we prefer if we are not rushing to get into the parks. 2. Curb appeal and valet: The hotel looks and feels like a high end resort just from the entrance. The valets are friendly and fast - what else can you ask for ? The lobby is spacious and welcoming. Elevators are efficient - we didn't have to wait more than a minute every time. In general, the hotel has a high end feel and ambiance. If you don't like hotels with busy chaotic lobbies and a lot of noise, this is the hotel for you. 3. Rooms are quiet. We didn't hear anything next door in the three days we were there. The Westin Heavenly bed is very comfortable, AC works great and kept the room cool at night which is how we like it. 4. Rise Rooftop serves great food and drinks and has an amazing view of the park and fireworks at night. 5. Concierge Lounge: Wow ! You don't often get this type of welcome at many high end Marriott hotels. The two attendants (sorry but I did not catch their names) made us feel special each morning, always greeting us with a smile as we exchanged a few comments. We didn't make use of the lounge other than at breakfast but they have various food and drinks laid on throughout the rest of the day. in general, all the staff we met from the front desk to the bars staff were extremely friendly. 6. Lobby bar is high end and is open until midnight which allows you to grab a few drinks (and a bite to eat) after getting back late from the parks. Cons: We had to think hard of something negative to say here. So here it is - the slippers provided in the rooms have these little non-slip beads on the soles which make a lot of noise when walking on the wood floors. It may be better if they were replaced with one which did not have these beads.