The Westin Anaheim Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

614 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Customer Service from William at the Club Lounge

MatthewTVCSGD on Jun 15, 2024

All of the staff at this hotel were great, but William at the club lounge really stood out! He made sure my girlfriend and I were well taken care of at breakfast each morning. Thank you, William! Keep up the good work! We recommend staying at this Westin.

TripAdvisor users rated this property 5 out of 5

Love this hotel, love the staff. Best place to stay in OC/Disney area

ledezmacjl (Palm Desert, California) on Jun 12, 2024

Best place to stay near Disney! We love staying here. The lounge is one of the best as William and Rebecca are all-stars. We absolutely love this hotel and think its definitely one of the best Westins we have stayed at. Michelle came into the lounge and I asked her to turn down the TV volume as the loud noise was and does bother my wife and she did lower it! Service is where they shine!

TripAdvisor users rated this property 3 out of 5

Nice hotel but unprofessional business practices?

JJAA54 (Antwerp, Belgium) on Jun 12, 2024

No complaints about the stay. Not cheap of course but good hotel for business travel. What I did not like at all was the amount blocked by this hotel on my credit card, until one month after I settled the bill with my MasterCard. I contacted the hotel twice on this matter: put through yes but no help, information, or result whatsover. I had to call CardStop to find out who was blocking my MasterCard to get confirmation that it was effectively The Westin. In figures: my bill for a 5-night stay was about 2900USD, paid with (and charged to) my MasterCard on May 10th. In addition, the amount blocked until June 10th was about 3100USD. If I would have had to travel for three weeks, in blocks of five days, with practices like this, I would have had to foresee a credit line of about 25000USD for hotel stays only: (2900USD+3100USD) x 21days/5days. A bit exaggerated, isn’t it?

TripAdvisor users rated this property 5 out of 5

THE Best Place to Stay in Anaheim

Melanie M (Thousand Oaks, California) on Jun 12, 2024

This Westin is exceptional! The quality of service stood out for me beyond our expectations. We have stayed at several Westins and Marriotts (among many other hotels, especially in this area) and this one will be forever hard to top as a favorite and extremely memorable experience. Everyone we spoke with had a passion to help and make our visit truly exceptional- my 12 year old son noticed the stand out difference here, specifically with the service in every department and intentionally asked if we could leave a review. Nick helped bring our luggage up to the room, gave us a quick tour of the in-room amenities, (which includes nice wine glasses, a glass front fridge, and keurig coffee pods) and even went out of his way to bring extra slippers for my son (thank you!) The beds are soft and comfortable with real duvets (a huge win for me). The quality and price of the food was amazing. We dined in our room one morning, went to the tangerine another and ate at the parks another morning. Patricia helped us in the Tangerine room, and she made our breakfast a positive and memorable experience with her joy and positivity. We also enjoyed the poolside service for a mid-day park break. Though we came to Disneyland for the parks, the hotel was the highlight of our trip. The fireworks from our balcony as we enjoyed our beignets was an added win... everything was magic and remarkable here. I am already planning our next trip, and will now always stay at the Westin.

TripAdvisor users rated this property 5 out of 5

Great service from William!

Brad S on Jun 06, 2024

William in the Westin Club always provides outstanding service! And, the food is good too! The hotel is right across from Disney California Adventure and is a good place to stay if you’re going to the happiest place on Earth. You can also see the fireworks from the club.

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